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SentiSum

SentiSum Ltd. · Founded 2014

Paid · Custom Enterprise
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About

SentiSum is an enterprise-grade sentiment analysis platform purpose-built for support teams handling high volumes. It analyzes diverse sources (tickets, calls, chats, surveys, CRM notes) with native NLP and proprietary Kyo AI engine trained on 10+ years of CX research to detect root causes and enable proactive action.

Features

  • Real-time sentiment analysis
  • Root cause detection
  • Churn risk identification
  • Insights agent for Slack/Teams
  • CRM integration
  • Compliance monitoring
  • Topic detection
  • Trend analysis
  • Custom reporting

Integrations

ZendeskIntercomFreshdeskDixaGorgiasSlackTeamsEmail

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