AI Products for CX

SentiSum

SentiSum Ltd. · Founded 2014

Paid · Custom Enterprise

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About

SentiSum is an enterprise-grade sentiment analysis platform purpose-built for support teams handling high volumes. It analyzes diverse sources (tickets, calls, chats, surveys, CRM notes) with native NLP and proprietary Kyo AI engine trained on 10+ years of CX research to detect root causes and enable proactive action.

Features

Real-time sentiment analysis
Root cause detection
Churn risk identification
Insights agent for Slack/Teams
CRM integration
Compliance monitoring
Topic detection
Trend analysis
Custom reporting

Integrations

ZendeskIntercomFreshdeskDixaGorgiasSlackTeamsEmail

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