AI Products for CX

Fin

Intercom · Founded 2014

Enterprise · Custom

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About

Fin is Intercom's flagship AI agent built with a patented AI architecture specifically engineered for complex customer service queries. It handles even the most intricate requests through continuous improvement loops, integrates seamlessly with any helpdesk (Zendesk, Salesforce, HubSpot), and resolves up to 65% of conversations end-to-end. Setup takes under an hour with no custom integrations needed.

Features

Patented Fin AI Engine for complex queries
Multi-channel deployment (voice, email, chat, social)
Continuous improvement loop
Knowledge integration
Procedure and policy training
Performance testing before launch
AI-powered insights
Seamless helpdesk integration

Integrations

ZendeskSalesforceHubSpotIntercomCustom channelsVoiceEmailChatSocial

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