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Help Scout

Help Scout · Founded 2011

Paid · $25/user/month
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About

Help Scout is a customer support platform designed for small to mid-sized businesses, featuring AI-driven workflows, sentiment analysis, and self-service tools. It unifies conversations across multiple channels with recent AI enhancements for smarter routing and automation.

Features

  • Shared inbox
  • Sentiment analysis and AI emotion detection
  • Automated workflows
  • Self-service help center
  • WhatsApp and Aircall integrations
  • Workflow automation
  • Knowledge base management

Integrations

WhatsAppAircallSlackZapierSalesforceHubSpot

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