AI Products for CX

Balto

Balto Inc. · Founded 2017

Enterprise · Custom

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About

Advanced contact center AI platform providing real-time guidance during live calls. Offers AI-powered coaching, automated quality assurance (QA), sentiment analysis, and compliance monitoring. Powers 400M+ calls annually. Recognized as Pioneer (top category) in CMP Research's 2025 Prism for Automated QA/QM. Integrates with 50+ contact center platforms.

Features

Real-time agent guidance
Live coaching and QA
Sentiment analysis
Compliance monitoring
Call recording and transcription
Dynamic script assistance
Objection handling prompts

Integrations

SalesforceRingCentralGenesys50+ contact center platforms

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