Balto
Balto Inc. · Founded 2017
About
Advanced contact center AI platform providing real-time guidance during live calls. Offers AI-powered coaching, automated quality assurance (QA), sentiment analysis, and compliance monitoring. Powers 400M+ calls annually. Recognized as Pioneer (top category) in CMP Research's 2025 Prism for Automated QA/QM. Integrates with 50+ contact center platforms.
Features
- Real-time agent guidance
- Live coaching and QA
- Sentiment analysis
- Compliance monitoring
- Call recording and transcription
- Dynamic script assistance
- Objection handling prompts
Integrations
Reviews (0)
New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
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