AI Products for CX

Zonka Feedback

Zonka Feedback Inc. · Founded 2018

Freemium · Free for basic features; paid plans start at custom pricing

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About

Zonka Feedback brings AI into every step of customer feedback workflows with real-time sentiment analysis, intent detection, theme analysis, and automated response workflows. The platform helps teams understand customer emotions and frustrations at scale without increasing headcount.

Features

Real-time sentiment analysis
Intent detection and theme analysis
Automated response workflows
Text analysis and emotion detection
Custom reporting
Multi-channel feedback collection
Urgency-based automation
Integration with support tools

Integrations

ZendeskSalesforceHubSpotCustom CRM systemsEmail platforms

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