AI Products for CX

Lucidya

Lucidya Inc. · Founded 2020

Enterprise · Custom

Visit Website Leave Review

About

Lucidya is an AI-powered customer support platform that specializes in sentiment analysis and conversational AI, enabling support teams to understand customer emotions and respond appropriately. The platform helps agents shift from repetitive work to relationship-building and business development by automating routine inquiries while maintaining human oversight.

Features

Sentiment analysis
Emotion detection
Voice AI support
Task automation
Agent productivity enhancement
Real-time context provision

Integrations

Multiple CRM and helpdesk systems

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Lucidya

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

Pylon

Pylon Inc.

AI-native B2B support platform for Slack, Teams, Discord, and email

Paid$5,000-$10,000/year

Freshdesk Freddy AI

Freshworks Inc.

Native AI suite for helpdesk automation with copilot and autonomous agents

Paid$49/agent/month (Pro plan); Freddy Copilot: $29/agent/month; AI Agent: $100 per 1,000 sessions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Deskpro

Deskpro

AI-powered helpdesk with flexible deployment options and multi-channel support

View all alternatives

Review Lucidya

Overall

Ease of Use

Value

Support

Features