AI Products for CX

ServiceNow Autonomous Workforce (CRM AI Specialist)

ServiceNow · Founded 2003

Enterprise · Custom

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About

ServiceNow's Autonomous Workforce includes AI specialists for CRM that handle entire customer service processes from qualification to renewals without human intervention. Available now, these role-scoped AI agents integrate deep enterprise context and governance, completing cases autonomously while humans handle complex decisions.

Features

End-to-end workflow automation
Role-scoped AI specialists
Enterprise governance
Multi-step resolution
Autonomous case completion
Real-time escalation
AI Control Tower integration

Integrations

ServiceNow platformMicrosoft Agent 365AWSGoogle CloudSalesforceCRM systems

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