AI Products for CX

Ravenna

Ravenna Software Inc. · Founded 2024

Enterprise · Custom

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About

Ravenna is an AI-powered IT Service Management platform designed for internal support across IT, HR, Finance, and Operations. Built natively for Slack and Microsoft Teams, it automates ticket creation, routes requests intelligently, and generates knowledge base content automatically. The platform raised $15M in funding and is optimized for eliminating context-switching friction.

Features

Native Slack and Teams integration
Conversational ticketing
AI-powered routing and triage
Automatic knowledge base generation
Workflow automation
Context-aware AI assistance
Analytics and reporting
70% ticket volume reduction capability

Integrations

SlackMicrosoft TeamsJiraConfluenceNotionGoogle Drive

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