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Cresta

Cresta Inc. · Founded 2018

Enterprise · Custom enterprise pricing
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About

Cresta is an enterprise-grade contact center AI platform that combines real-time agent assistance, AI agents for autonomous operations, and deep conversation intelligence. Named a Leader in Forrester Wave Q2 2025, it helps Fortune 500 companies improve CSAT, reduce handle times, and increase revenue through AI-augmented human agents and autonomous AI workers. Recent launches include AI Analyst, Automation Discovery, and real-time translation.

Features

  • AI agent automation
  • Real-time agent assist
  • Conversation intelligence
  • AI Analyst
  • Automation Discovery
  • Real-time translation (30+ languages)
  • Agent Operations Center
  • Quality management
  • Coaching
  • Sentiment analysis

Integrations

Major contact center platformsCRM systemsVarious enterprise tools

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