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Capacity

Capacity Inc. · Founded 2017

Enterprise · Custom
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About

Capacity is an all-in-one AI support automation platform serving 20,000+ companies. It automates customer inquiries across voice, chat, email, and SMS with 90% deflection rates. Recently achieved profitability with $60M ARR and acquired Call Criteria and Verbio Technologies.

Features

  • Voice AI agents
  • Chat and email automation
  • SMS support
  • Real-time agent coaching
  • 250+ integrations
  • Speech analytics
  • Sentiment analysis
  • Workflow automation
  • QA automation

Integrations

ZendeskSalesforceHubSpotMicrosoft TeamsSlack250+ platforms

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