Capacity
Capacity Inc. · Founded 2017
Enterprise · Custom
About
Capacity is an all-in-one AI support automation platform serving 20,000+ companies. It automates customer inquiries across voice, chat, email, and SMS with 90% deflection rates. Recently achieved profitability with $60M ARR and acquired Call Criteria and Verbio Technologies.
Features
- Voice AI agents
- Chat and email automation
- SMS support
- Real-time agent coaching
- 250+ integrations
- Speech analytics
- Sentiment analysis
- Workflow automation
- QA automation
Integrations
ZendeskSalesforceHubSpotMicrosoft TeamsSlack250+ platforms
Reviews (0)
Aug 12, 2026
I find Capacity generally easy to use, and I really appreciate their fantastic customer support, especially when I'm stuck on something.
G2 reviewervia G2 ↗
Aug 12, 2026
Capacity is easy to use and to set up. The customer support at Capacity is also amazing.
Capterra reviewervia Capterra ↗
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