AI Products for CX

QuickBlox SmartChat Assistant

QuickBlox · Founded 2013

Enterprise · Custom

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About

QuickBlox SmartChat Assistant is an AI virtual assistant integrated into QuickBlox's communication backend platform. It instantly responds to customer queries using knowledge bases and can suggest responses in real-time to agents. The platform supports live language translation, making it ideal for global support scenarios with multilingual capabilities.

Features

AI virtual assistant
Knowledge base integration
Real-time response suggestions
Live language translation
In-app messaging
Chat/video/voice communication
Agent assist mode
Custom AI training

Integrations

In-app messagingChatVideoVoiceKnowledge basesCRM systems

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