AI Products for CX

Open

Open Inc. · Founded 2024

Paid · Custom

Visit Website Leave Review

About

Open is an AI-powered customer support platform built to handle complex level 2-3 customer support issues across phone, email, web, WhatsApp, Slack, SMS and other channels. Founded in 2024, it uses an in-house reasoning engine to resolve 60-80% of complex support cases while reducing costs by over 50%. The platform integrates with existing helpdesks without requiring migration.

Features

omnichannel support (voice, chat, email, WhatsApp, Slack)
complex issue resolution
in-house reasoning engine
AI-driven analytics dashboard
seamless handoff to human agents
context preservation across channels

Integrations

ZendeskIntercomSalesforceHubSpotFreshdeskTwilio Flex

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Open

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

TeamSupport B2B AI Platform

TeamSupport

Account-centric B2B support platform with AI-driven customer distress detection

Paid$45/user/month (Essential plan)

Ravenna

Ravenna Software Inc.

AI-native ITSM platform built natively for Slack with conversational ticketing

EnterpriseCustom

Intercom

Intercom Inc.

AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk

Enterprise$39/seat/month

View all alternatives

Review Open

Overall

Ease of Use

Value

Support

Features