AI Products for CX

LiveAgent

LiveAgent · Founded 2012

Freemium · Free plan available (Paid from $15/agent/month)

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About

LiveAgent is a comprehensive customer service platform integrating live chat, email ticketing, AI chatbot, built-in call center (IVR/callbacks), social media support, and knowledge base management. Claims 75% conversation resolution with AI, trusted by 15,000+ companies with 30-day free trial.

Features

AI chatbot (100+ languages)
Live chat with automation
Email ticketing system
Built-in call center with IVR
Social media support (Facebook, Twitter, Instagram, WhatsApp)
Knowledge base and customer portal
75% conversation automation claims
Real-time agent analytics
Omnichannel unified dashboard

Integrations

200+ integrationsFacebookTwitterInstagramWhatsAppViberCRM systemsCustom integrations

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