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Hiver

Hiver Inc. · Founded 2016

Freemium · Free / $19-49/user/month
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About

Hiver is a modern AI customer service platform that transforms Gmail and Outlook into collaborative support workspaces. It embeds AI across the entire support lifecycle including triage, routing, agent assistance, and insights, making it ideal for small to mid-sized businesses managing email-based support. The platform offers AI agents for automation, AI copilot for real-time agent assistance, and AI insights for trend detection.

Features

  • AI Agents for triage and routing
  • AI Copilot for agent assistance
  • Omnichannel support (email, chat, voice, WhatsApp)
  • AI Insights and sentiment analysis
  • Shared inboxes
  • Workflow automation
  • Knowledge base
  • CSAT surveys
  • Real-time collaboration

Integrations

GmailOutlookSlackZendeskSalesforceHubspotZapierJira

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