AI Products for CX

Gemini Enterprise for Customer Experience

Google Cloud · Founded 2024

Enterprise · Custom

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About

Google Cloud's Gemini Enterprise for CX is a platform for building and managing multimodal AI agents with natural voice, text, and vision capabilities. Features pre-built Shopping agent, Customer Experience Agent Studio, and Agent Assist for staff training. Named a Leader in 2025 Gartner CAIP Magic Quadrant.

Features

Multimodal AI agents (voice, text, vision)
Pre-built Shopping agent
Customer Experience Agent Studio
Natural language reasoning
Agent Assist for training
Universal Commerce Protocol integration
Real-time streaming audio models
Gartner Magic Quadrant Leader

Integrations

Google Cloud servicesCommerce platformsEnterprise systems

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