AI Products for CX

Gemini Enterprise for Customer Experience

Google Cloud · Founded 2024

Enterprise · Custom

Visit Website Leave Review

About

Google Cloud's Gemini Enterprise for CX is a platform for building and managing multimodal AI agents with natural voice, text, and vision capabilities. Features pre-built Shopping agent, Customer Experience Agent Studio, and Agent Assist for staff training. Named a Leader in 2025 Gartner CAIP Magic Quadrant.

Features

Multimodal AI agents (voice, text, vision)
Pre-built Shopping agent
Customer Experience Agent Studio
Natural language reasoning
Agent Assist for training
Universal Commerce Protocol integration
Real-time streaming audio models
Gartner Magic Quadrant Leader

Integrations

Google Cloud servicesCommerce platformsEnterprise systems

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Gemini Enterprise for Customer Experience

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

TeamSupport B2B AI Platform

TeamSupport

Account-centric B2B support platform with AI-driven customer distress detection

Paid$45/user/month (Essential plan)

Ravenna

Ravenna Software Inc.

AI-native ITSM platform built natively for Slack with conversational ticketing

EnterpriseCustom

Intercom

Intercom Inc.

AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk

Enterprise$39/seat/month

View all alternatives

Review Gemini Enterprise for Customer Experience

Overall

Ease of Use

Value

Support

Features