AI Products for CX

Fixify

Fixify Inc. · Founded 2023

Enterprise · Custom

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About

Fixify is an AI-native automation platform specifically built for IT help desk operations. It combines AI with human analysts to automate routine IT work (password resets, app provisioning, onboarding) and includes advanced features like natural language playbook generation, sentiment analysis, and 24x7 support. Purpose-built for IT teams managing 50-2000 employees.

Features

AI ticket automation
Natural language playbooks
Sentiment analysis
24x7 human oversight
Multi-system integration
Ticket categorization
Escalation management

Integrations

ServiceNowJiraFreshworksSlackMicrosoft Teams

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