AI Products for CX

Five9 Intelligent Virtual Agent

Five9 · Founded 1999

Enterprise · $119-$159/user/mo

Visit Website Leave Review

About

Five9's IVA (Intelligent Virtual Agent) and Agentic CX platforms enable enterprises to deploy autonomous AI agents across voice and digital channels. Part of Five9's Genius AI suite, it combines generative AI, NLP, and real-time reasoning to automate customer interactions with full human oversight and controls.

Features

Voice and digital AI agents
Five9 Agentic CX for autonomous decision-making
Five9 Agent Assist with real-time transcription
AI Summaries and AI Insights
Dynamic conversation autonomy controls
Real-time coaching and feedback
Comprehensive compliance framework

Integrations

CRM systemsNICE contact centerGenesysMultiple telephony systems

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Five9 Intelligent Virtual Agent

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

Pylon

Pylon Inc.

AI-native B2B support platform for Slack, Teams, Discord, and email

Paid$5,000-$10,000/year

Freshdesk Freddy AI

Freshworks Inc.

Native AI suite for helpdesk automation with copilot and autonomous agents

Paid$49/agent/month (Pro plan); Freddy Copilot: $29/agent/month; AI Agent: $100 per 1,000 sessions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Deskpro

Deskpro

AI-powered helpdesk with flexible deployment options and multi-channel support

View all alternatives

Review Five9 Intelligent Virtual Agent

Overall

Ease of Use

Value

Support

Features