AI Products for CX

Five9 Intelligent Virtual Agent

Five9 · Founded 1999

Enterprise · $119-$159/user/mo

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About

Five9's IVA (Intelligent Virtual Agent) and Agentic CX platforms enable enterprises to deploy autonomous AI agents across voice and digital channels. Part of Five9's Genius AI suite, it combines generative AI, NLP, and real-time reasoning to automate customer interactions with full human oversight and controls.

Features

Voice and digital AI agents
Five9 Agentic CX for autonomous decision-making
Five9 Agent Assist with real-time transcription
AI Summaries and AI Insights
Dynamic conversation autonomy controls
Real-time coaching and feedback
Comprehensive compliance framework

Integrations

CRM systemsNICE contact centerGenesysMultiple telephony systems

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