AI Products for CX

Decagon Voice Agent

Decagon AI Inc. · Founded 2023

Enterprise · Custom

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About

Decagon's Voice Agent product delivers human-like voice AI for customer service with near-instant latency and natural dialogue flow. It handles complex voice conversations end-to-end across multiple languages, maintains context across modalities, and integrates with Amazon Connect and RingCentral for seamless voice automation in call centers and contact centers.

Features

Natural voice dialogue with minimal latency
Multilingual support with real-time translation
Context continuity across voice/chat/email
Complex task automation (refunds, account updates)
Sentiment detection and tone adaptation
Agent escalation with full context handoff
Call analytics and quality monitoring
Integration with Amazon Connect and RingCentral

Integrations

Amazon ConnectRingCentralCustom telephony platformsCRM systems via API

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