AI Products for CX

Cognigy

NiCE Cognigy · Founded 2016

Enterprise · Custom

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About

Cognigy.AI is an enterprise-grade conversational AI platform that combines generative and conversational AI to create agentic AI agents. Named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI, it serves 1,250+ brands worldwide including Bosch, Nestle, DHL, and Mercedes-Benz. Acquired by NiCE Systems, expanding its contact center capabilities.

Features

Agentic AI with reasoning capabilities
Voice and chat agents
Real-time memory and personalization
Multimodal interactions
AI Copilot for agents
50+ language support
Low-code builder

Integrations

Amazon ConnectGenesys8x8AvayaSalesforceZendeskServiceNowWhatsAppInstagram MessengerTeams

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