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SysAid

SysAid · Founded 2002

Paid · Custom
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About

SysAid is a comprehensive ITSM and help desk platform with generative AI embedded throughout service management workflows. Features include AI Intelligent Categorization, AI Emotion flagging, AI Case Summarization, SysAid Copilot, and AI Agent Builder for automating IT service operations.

Features

  • AI Intelligent Categorization for ticket tagging
  • AI Emotion detection for risky interactions
  • AI Case Summarization and AI Author
  • SysAid Copilot for real-time agent guidance
  • AI Agent Builder (no-code)
  • AI Chatbot for Teams and self-service
  • Incident, problem, and change management

Integrations

Microsoft TeamsJiraMicrosoft 365Google WorkspaceLDAPActive Directory

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