AI Products for CX

Robin (by Atera)

Atera Networks · Founded 2011

Paid · Custom pricing (included as add-on to Atera plans)

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About

Robin is Atera's rebranded AI agent (formerly IT Autopilot) launched in March 2026. It autonomously diagnoses and resolves technical IT issues across devices and cloud environments, handling first-tier support 24/7 across email, chat, Slack, Teams, and service portals. Robin integrates with RMM and helpdesk tools to execute approved actions.

Features

Autonomous ticket resolution
Device and cloud troubleshooting
Identity verification with Okta/Azure AD
Approved action execution
Escalation with full context
Multi-channel support (Teams, Slack, email)
Pattern detection for KB suggestions
Performance guarantee (50% Tier 1+ resolution in 90 days)

Integrations

Atera RMMZendeskFreshdeskMicrosoft TeamsSlackOktaAzure ADGoogleServiceNow

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