AI Products for CX

Level AI Virtual Agent

Level AI (formerly Naviant) · Founded 2021

Paid · Custom

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About

Level AI's Virtual Agent combines human-like conversational abilities with autonomous task resolution across voice and text channels. It captures intent, emotional tone, and context while securely connecting to CRMs, ecommerce platforms, and helpdesks to execute actions like order updates and ticket generation. Includes iCSAT and AutoQA analytics for continuous improvement.

Features

Natural conversation with tone and context understanding
Autonomous task execution (order updates, ticket generation, follow-ups)
Intelligent escalation without preprogrammed rules
100% interaction analysis and sentiment detection
Multi-language support
Enterprise-grade security (SOC2, HIPAA, GDPR)
Voice and text channel coverage
iCSAT and AutoQA analytics

Integrations

CRM systemsEcommerce platformsHelpdesksCustom APIs

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