AI Products for CX

Hugo (Hugo.ai)

Hugo (Hugo.ai) · Founded 2023

Freemium · Crisp Mini plan + $5 AI conversations; scaling based on usage

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About

Hugo is an AI customer support agent purpose-built on the Crisp support suite that handles customer conversations across up to 10 channels. Resolves approximately 40% of queries autonomously while maintaining human context for escalations. Features no-code setup, model flexibility (Claude, ChatGPT, Llama), Model Context Protocol (MCP) integration for real-time data access, and enterprise-grade encryption. Integrates with existing helpdesks and CRM systems.

Features

Multi-channel support (email, chat, SMS, in-app)
No-code setup
Model flexibility
MCP integration
Real-time data access
Context-aware escalation
Action automation
Performance tracking
Enterprise encryption
Drag-and-drop workflow builder

Integrations

CrispZapierCustom CRMsHelpdesks

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