AI Products for CX

Hugo

Crisp Inc. · Founded 2012

Freemium · $45/mo (Crisp Mini with $5 AI credits)

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About

Hugo is an AI customer support agent integrated with the Crisp platform, launched February 2026. It's positioned as the cheapest published AI support agent at $0.05 per conversation through Model Context Protocol (MCP) tool access. Hugo maintains multi-turn context, autonomously resolves 40-60% of requests, and enables integration with CRM, helpdesk, billing systems, and internal tools for action-based support.

Features

$0.05 per conversation
Multi-turn intelligence
MCP tool integrations
Model choice (Claude, GPT, Llama)
Conditional logic
40-60% automation rate
No-code setup
Context-aware escalation

Integrations

Crisp support suiteCRM systemsBilling platformsInternal tools via MCP

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