AI Products for CX

Freshdesk Freddy AI

Freshworks Inc. · Founded 2010

Paid · $49/agent/month (Pro plan); Freddy Copilot: $29/agent/month; AI Agent: $100 per 1,000 sessions

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About

Freshworks' integrated AI suite (Freddy AI Copilot launched Feb 2024, Freddy AI Agent launched June 2025) built directly into Freshdesk. Includes AI Copilot for agent assist and AI Agent for autonomous ticket resolution. Features session-based pricing for AI agents and per-agent pricing for Copilot.

Features

Freddy AI Copilot (agent assist, reply suggestions, ticket summarization)
Freddy AI Agent (autonomous resolution)
Vertical AI Agents (prebuilt domain-specific automations)
Workflow automation
Knowledge base integration
Sentiment analysis and CSAT
AI Insights analytics

Integrations

FreshdeskFreshchatShopifyCustom integrations

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