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Forethought

Forethought (Zendesk company) · Founded 2018

Enterprise · Custom
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About

Forethought is a leading AI platform for customer support designed to predict ticket priority, triage intelligently, and resolve issues autonomously. It integrates as a plug-in with existing helpdesks (Zendesk, Freshdesk, Gorgias) and can improve time-to-resolution by up to 30% in just 2 days of implementation. Recently announced Forethought Voice for autonomous call handling and was acquired by Zendesk.

Features

  • Predictive ticket analysis
  • Intelligent triage and routing
  • AI-powered resolution
  • Real-time agent assist (Copilot)
  • Voice AI for call automation
  • Seamless helpdesk integration
  • Conversation analytics
  • Workflow automation

Integrations

ZendeskFreshdeskGorgiasKustomerSalesforceCustom integrations

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