AI Products for CX

Featurebase

Featurebase · Founded 2021

Freemium · Free (forever free plan); Paid from $29/seat/month + $0.29 per AI resolution

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About

Featurebase combines AI-powered support inbox, knowledge base, feedback collection, and product communication in one platform. Purpose-built for modern SaaS teams, it automates 60-80% of support queries through its Fibi AI agent while maintaining human context and control.

Features

AI agent (Fibi)
Unified omnichannel inbox
AI knowledge base
Workflow automation
Customer feedback tools
Feedback boards
Changelogs
40+ language support

Integrations

SlackLinearJiraHubSpotStripeCustom integrations

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