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Decagon

Decagon Inc. · Founded 2023

Enterprise · Custom
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About

Decagon is a conversational AI platform purpose-built for enterprise customer service that autonomously resolves complex customer issues across chat, email, and voice. It features Agent Operating Procedures (AOPs) that allow non-technical CX teams to design AI agent behavior using natural language, combined with technical controls for engineers. The platform achieved $1.5B valuation in 2025 with strong enterprise adoption.

Features

  • Conversational AI agents
  • Agent Operating Procedures (AOPs)
  • Omnichannel support (chat, email, voice)
  • User memory and context awareness
  • Knowledge base integration
  • A/B testing and analytics
  • Agent assist copilot
  • Enterprise security and compliance

Integrations

SalesforceZendeskZendeskShopifyCustom systems via API

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