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BlueTweak

BlueTweak · Founded 2023

Paid · €65/agent/month
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About

BlueTweak is an omnichannel customer support platform unifying voice, chat, email, and social channels with KB-grounded AI automation, workforce management, and quality assurance. Purpose-built for mid-market support teams (20-100 agents) and BPO environments, it eliminates hallucinations by grounding AI in verified knowledge bases.

Features

  • Native voice/IVR infrastructure
  • KB-grounded AI preventing hallucinations
  • Omnichannel unification (email, chat, social, voice)
  • AI suggested replies
  • Automated ticket summarization
  • Workforce management built-in
  • Quality assurance module
  • Multilingual support with real-time translation
  • Knowledge base integration

Integrations

HubSpotSalesforceCRM systemsWebhooks

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