Certainly AI vs Giga
Choose Certainly AI if you run an e-commerce or retail operation and need a text-based chatbot that integrates directly with your product catalog and order management systems, can be built and maintained without engineering support, and needs to drive both support deflection and revenue through upselling. Choose Giga if you are an enterprise or large-scale operations team that primarily handles customer interactions over the phone, operates in a regulated industry with compliance requirements, and needs a voice AI solution that can be deployed rapidly without ripping out your existing telephony infrastructure.
 Giga | ||
|---|---|---|
| Rating | ||
| Pricing | Custom (quoted per deployment) | Custom |
| Free Plan | ||
| Free Trial | ||
| Visual no-code builder | ||
| Pre-built e-commerce templates | ||
| Product recommendations | ||
| Upselling capabilities | ||
| Order management integration | ||
| Zero-party data collection | ||
| LLM-powered conversations | ||
| Voice AI agents | ||
| Natural conversations | ||
| Fast deployment | ||
| Integrations | 5 | 4 |
Certainly AI and Giga both aim to automate customer interactions at scale, but they approach the problem from fundamentally different angles. Certainly AI is a no-code chatbot platform purpose-built for e-commerce brands that want to automate text-based support, product discovery, and checkout guidance without engineering resources. Giga, by contrast, is an enterprise-grade voice AI platform targeting Fortune 100 companies in regulated industries that need rapid deployment of phone-based support agents. The core decision between these two tools comes down to channel preference, industry focus, and company size: text versus voice, retail versus regulated enterprise, and self-serve versus white-glove deployment.
Why Certainly AI?
Certainly AI excels at giving e-commerce and retail teams full control over conversational flows through its visual drag-and-drop builder, meaning marketers and CX managers can launch and iterate on chatbots without developer involvement. Its native integrations with Shopify, WooCommerce, and Magento allow it to pull live product catalogs, order status data, and return workflows directly into conversations, making it uniquely powerful for transactional retail use cases. The platform also supports zero-party data collection, enabling brands to gather customer preferences during conversations for personalization and retargeting. Formerly known as BotXO, Certainly has built a strong footprint among European e-commerce brands and has expanded its LLM-powered capabilities to handle more nuanced customer queries beyond simple FAQ deflection.
Why Giga?
Giga stands out for its ability to deploy production-ready voice AI agents for enterprise customers in under two weeks, which is a remarkable speed advantage compared to traditional IVR or conversational AI implementations that can take months. Backed by a reported $61M Series A from Redpoint Ventures, Giga has the financial runway and enterprise credibility to serve Fortune 100 clients, with DoorDash cited as a notable customer for high-volume voice support operations. The platform includes compliance automation features designed for regulated industries such as financial services, healthcare, and utilities, where call handling must adhere to strict data and disclosure requirements. Giga's real-time voice processing and natural conversation quality address one of the biggest pain points in enterprise telephony: the stilted, robotic experience of legacy IVR systems.
Certainly AI Is Best For
Certainly AI is best suited for small to mid-market e-commerce brands and direct-to-consumer retailers with annual revenues between $5M and $500M that want to automate chat support on their webshop or within a customer care center environment. Teams without dedicated AI engineers will benefit most, as the no-code builder allows CX managers and marketing teams to own the tooling directly. It is particularly well-matched for brands running on Shopify or Magento that need chatbot flows tied closely to product catalogs, order management, and return portals. Companies looking to drive incremental revenue through AI-powered upselling and product recommendations alongside support deflection will find Certainly AI a strong fit.
Giga Is Best For
Giga is purpose-built for large enterprises and Fortune 500 or Fortune 100 companies that handle significant inbound call volumes and need to automate phone-based customer support at scale. It is especially well-suited for regulated industries including financial services, insurance, healthcare, and on-demand logistics where compliance, call recording, and disclosure automation are non-negotiable requirements. Organizations with dedicated CX operations teams and enterprise IT infrastructure will get the most value, as Giga integrates with existing telephony systems and CRM platforms rather than replacing them. Companies that have been burned by the long implementation timelines of legacy IVR vendors and need a modern voice AI solution live quickly should prioritize Giga.
The Verdict
Choose Certainly AI if you run an e-commerce or retail operation and need a text-based chatbot that integrates directly with your product catalog and order management systems, can be built and maintained without engineering support, and needs to drive both support deflection and revenue through upselling. Choose Giga if you are an enterprise or large-scale operations team that primarily handles customer interactions over the phone, operates in a regulated industry with compliance requirements, and needs a voice AI solution that can be deployed rapidly without ripping out your existing telephony infrastructure.