AI Products for CX

Document360 (with Eddy AI)

Document360 · Founded 2014

Freemium · Free (basic), Custom for Business/Enterprise

Visit Website Leave Review

About

Document360 is a cloud-based knowledge management platform with Eddy AI, which uses GPT-based models to answer customer questions directly from documentation. Features AI Writer suite, AI assistive search, AI chatbot, and sentiment analysis. Supports 2,000+ companies including Microsoft and Riot Games.

Features

Ask Eddy AI (conversational search)
Eddy AI chatbot (standalone module)
AI Writer suite (article generation, SEO optimization)
AI tag and content recommendations
AI alt-text generator
Multilingual support (30+ languages including Cantonese)
MCP integration with ChatGPT/Claude
Analytics and feedback manager

Integrations

FreshdeskZendeskSlackChatGPTClaudeMicrosoft CopilotGoogle DriveConfluenceNotion

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Document360 (with Eddy AI)

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

Pylon

Pylon Inc.

AI-native B2B support platform for Slack, Teams, Discord, and email

Paid$5,000-$10,000/year

Freshdesk Freddy AI

Freshworks Inc.

Native AI suite for helpdesk automation with copilot and autonomous agents

Paid$49/agent/month (Pro plan); Freddy Copilot: $29/agent/month; AI Agent: $100 per 1,000 sessions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Deskpro

Deskpro

AI-powered helpdesk with flexible deployment options and multi-channel support

View all alternatives

Compare Document360 (with Eddy AI)

Guru vs Document360 (with Eddy AI)

Review Document360 (with Eddy AI)

Overall

Ease of Use

Value

Support

Features