AI Products for CX

Document360 (with Eddy AI)

Document360 · Founded 2014

Freemium · Free (basic), Custom for Business/Enterprise

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About

Document360 is a cloud-based knowledge management platform with Eddy AI, which uses GPT-based models to answer customer questions directly from documentation. Features AI Writer suite, AI assistive search, AI chatbot, and sentiment analysis. Supports 2,000+ companies including Microsoft and Riot Games.

Features

Ask Eddy AI (conversational search)
Eddy AI chatbot (standalone module)
AI Writer suite (article generation, SEO optimization)
AI tag and content recommendations
AI alt-text generator
Multilingual support (30+ languages including Cantonese)
MCP integration with ChatGPT/Claude
Analytics and feedback manager

Integrations

FreshdeskZendeskSlackChatGPTClaudeMicrosoft CopilotGoogle DriveConfluenceNotion

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