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Document360 (with Eddy AI) logo

Document360 (with Eddy AI)

Document360 · Founded 2014

Freemium · Free (basic), Custom for Business/Enterprise
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About

Document360 is a cloud-based knowledge management platform with Eddy AI, which uses GPT-based models to answer customer questions directly from documentation. Features AI Writer suite, AI assistive search, AI chatbot, and sentiment analysis. Supports 2,000+ companies including Microsoft and Riot Games.

Features

  • Ask Eddy AI (conversational search)
  • Eddy AI chatbot (standalone module)
  • AI Writer suite (article generation, SEO optimization)
  • AI tag and content recommendations
  • AI alt-text generator
  • Multilingual support (30+ languages including Cantonese)
  • MCP integration with ChatGPT/Claude
  • Analytics and feedback manager

Integrations

FreshdeskZendeskSlackChatGPTClaudeMicrosoft CopilotGoogle DriveConfluenceNotion

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