# AI Products for CX — full catalogue (aicxstack.com)

> Per-tool detail for 303 AI products for customer experience and support
> teams. Index version: https://aicxstack.com/llms.txt

Last updated: 2026-10-26
License: content may be quoted with attribution to https://aicxstack.com.
Pricing reflects each vendor's public pricing page as of the "Last verified" date
on the record. Fields that a vendor does not publish are omitted, not estimated.

## eesel AI
URL: https://aicxstack.com/tools/eesel-ai
Vendor: https://www.eesel.ai/
Summary: Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks
Categories: Chatbots
Pricing model: paid
Starting price: $299/month
Free plan: no; free trial: yes
Features: One-click helpdesk integration; Simulation testing on past tickets; Multi-source knowledge learning; Custom escalation rules; Triage and categorization
Integrations: Zendesk; Freshdesk; Gorgias; Intercom; Slack
Company: eesel, founded 2023
Last verified: 2026-06-25
## Pylon
URL: https://aicxstack.com/tools/pylon
Vendor: https://www.usepylon.com
Summary: AI-native B2B support platform for Slack, Teams, Discord, and email
Categories: Helpdesk AI, Chatbots, Agent Assist
Pricing model: paid
Starting price: $5,000-$10,000/year
Free plan: no; free trial: no
Features: AI agents for routine issue resolution; Omnichannel inbox (Slack, Teams, Discord, email); Account Intelligence for customer health signals; AI-powered knowledge base article generation; Automatic ticket categorization and routing
Integrations: Slack; Microsoft Teams; Discord; Email; Linear
Company: Pylon Inc., founded 2022
Last verified: 2026-06-29
## Newo.ai
URL: https://aicxstack.com/tools/newo-ai
Vendor: https://newo.ai
Summary: Human-like AI agents deployable in minutes with 24/7 availability
Categories: Voice AI, Chatbots
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Rapid deployment; Multi-channel support; CRM integration; 24/7 availability; Call handling
Integrations: CRM systems; Calendars; Telephony systems; Chat platforms
Company: Newo AI Ltd., founded 2025
Last verified: 2026-07-04
## MavenAGI
URL: https://aicxstack.com/tools/mavenagi
Vendor: https://mavenagi.com
Summary: GPT-4 powered customer service agents with 1M+ validated interactions
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: GPT-4 integration; Smart search; Natural conversation; Multi-channel support; CRM integration
Integrations: Salesforce; Zendesk; Freshdesk; Slack; SMS platforms
Company: MavenAGI Inc., founded 2023
Last verified: 2026-06-29
## Plain
URL: https://aicxstack.com/tools/plain
Vendor: https://www.plain.com
Summary: API-first AI support infrastructure for B2B technical teams
Categories: Helpdesk AI, Chatbots, Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Ari AI agent for customer interactions; Sidekick AI copilot for support agents; API-first architecture with GraphQL APIs; Native Slack, Teams, Discord integration; Real-time conversation analytics
Integrations: Slack; Microsoft Teams; Discord; Email; Custom via GraphQL API
Company: Plain, founded 2021
Last verified: 2026-07-14
## TeamSupport B2B AI Platform
URL: https://aicxstack.com/tools/teamsupport-b2b-ai-platform
Vendor: https://www.teamsupport.com
Summary: Account-centric B2B support platform with AI-driven customer distress detection
Pricing model: paid
Starting price: $45/user/month (Essential plan)
Free plan: no; free trial: yes
Features: Customer Distress Index (AI-powered churn prediction); AI ticket summarization; AI-assisted reply suggestions; Multi-channel support (email, chat, Slack, Teams); Account-centric workflows
Integrations: Slack; Microsoft Teams; CRM systems; Success platforms; Development tools
Company: TeamSupport, founded 2011
Last verified: 2026-07-01
## Intercom
URL: https://aicxstack.com/tools/intercom
Vendor: https://www.intercom.com/
Summary: AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk
Categories: Helpdesk AI, Agent Assist
Pricing model: enterprise
Starting price: $39/seat/month
Free plan: no; free trial: yes
Features: Fin AI Agent for autonomous resolution; Copilot for agent assistance; Unified helpdesk with shared inbox; Omnichannel support; Real-time insights and analytics
Integrations: Salesforce; Shopify; Stripe; HubSpot; 200+ apps via Marketplace
Company: Intercom Inc., founded 2011
Last verified: 2026-07-01
## Aisera
URL: https://aicxstack.com/tools/aisera
Vendor: https://aisera.com/
Summary: Agentic AI platform automating IT, HR, and customer service workflows at enterprise scale
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Conversational AI agents; Conversational RPA; Domain-specific LLMs; 1,200+ pre-trained workflows; Multi-domain support (IT, HR, Finance, Customer Service)
Integrations: ServiceNow; Atlassian/Jira; BMC; Salesforce; HRIS platforms
Company: Aisera Inc., founded 2020
Last verified: 2026-07-13
## Ravenna
URL: https://aicxstack.com/tools/ravenna
Vendor: https://ravenna.ai/
Summary: AI-native ITSM platform built natively for Slack with conversational ticketing
Categories: Helpdesk AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Native Slack and Teams integration; Conversational ticketing; AI-powered routing and triage; Automatic knowledge base generation; Workflow automation
Integrations: Slack; Microsoft Teams; Jira; Confluence; Notion
Company: Ravenna Software Inc., founded 2024
Last verified: 2026-07-04
## Text App
URL: https://aicxstack.com/tools/text-app
Vendor: https://www.text.com/
Summary: AI-first customer service platform combining live chat, ticketing, and autonomous AI agents
Pricing model: freemium
Starting price: Free (14-day trial)
Free plan: no; free trial: yes
Features: AI-first unified platform; 24/7 autonomous AI agents; Omnichannel context continuity; AI Copilot for agents; Real-time analytics and reporting
Integrations: Native multi-channel integration; CRM data integration; Custom API connections
Company: Text, founded 2022
Last verified: 2026-07-16
## Kommunicate
URL: https://aicxstack.com/tools/kommunicate
Vendor: https://www.kommunicate.io/
Summary: AI-powered automation platform reducing ticket volume with intelligent escalation and human oversight
Categories: Chatbots, Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: $34/month (Starter plan)
Free plan: no; free trial: yes
Features: AI chatbot automation; Intelligent escalation rules; Multichannel support (web, mobile, WhatsApp, Telegram, Instagram); AI agent assist; Phone call AI
Integrations: Zendesk; Freshdesk; Kustomer; Slack; Multiple ticketing systems
Company: Kommunicate Pvt. Ltd., founded 2017
Last verified: 2026-07-28
## Pete & Gabi
URL: https://aicxstack.com/tools/pete-gabi
Vendor: https://www.petegabi.com/
Summary: Natural voice AI agents for 24/7 customer service across 15+ languages
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: AI-powered voice conversations; 24/7 inbound call handling; Sentiment analysis and frustration detection; Intelligent escalation to humans; Multilingual support (15+ languages)
Integrations: Custom integrations available
Company: Pete & Gabi, founded 2023
Last verified: 2026-08-28
## Exei
URL: https://aicxstack.com/tools/exei
Vendor: https://exei.ai/
Summary: No-code AI agent platform for rapid deployment of customer service automation
Categories: Chatbots
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: No-code agent builder; Minute-based deployment; Multi-channel support (web, WhatsApp, etc.); Emotion and sentiment tracking; Real-time performance analytics
Integrations: Website SDK; WhatsApp; Email; Facebook Messenger; Instagram
Company: Exei, founded 2024
Last verified: 2026-09-16
## Vozy
URL: https://aicxstack.com/tools/vozy
Vendor: https://vozy.pro
Summary: Conversational AI platform for voice and omnichannel customer service
Categories: Voice AI, Chatbots
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Lili Resolve - autonomous voice agent; Lili Assist - real-time agent guidance; Lili Analyze - conversation insights; Collections automation; Multilingual support
Integrations: Twilio Messaging; Twilio Voice; WhatsApp; SMS; RCS
Company: Vozy Inc., founded 2015
Last verified: 2026-07-17
## Capacity
URL: https://aicxstack.com/tools/capacity
Vendor: https://capacity.com
Summary: AI-powered support automation platform deflecting 90% of customer inquiries
Categories: Helpdesk AI, Voice AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI agents; Chat and email automation; SMS support; Real-time agent coaching; 250+ integrations
Integrations: Zendesk; Salesforce; HubSpot; Microsoft Teams; Slack
Company: Capacity Inc., founded 2017
Last verified: 2026-08-12
## Tidio
URL: https://aicxstack.com/tools/tidio
Vendor: https://www.tidio.com/
Summary: All-in-one customer service platform with Lyro AI automating inquiries across channels affordably
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free (paid plans from $29/month)
Free plan: yes; free trial: yes
Features: Lyro AI chatbot; Live chat and messaging; Email ticketing; Knowledge base management; Automated workflows
Integrations: Shopify; WooCommerce; Stripe; Slack; 100+ integrations
Company: Tidio Sp. z o.o., founded 2013
Last verified: 2026-07-29
## Verloop
URL: https://aicxstack.com/tools/verloop
Vendor: https://www.verloop.io
Summary: Conversational AI platform for automating customer and employee conversations
Categories: Chatbots, Sentiment Analysis
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Conversational AI; Voice and chat support; Sentiment analysis; Intent recognition; Multi-language NLP
Integrations: Zendesk; Freshdesk; Salesforce; Intercom; Slack
Company: Verloop.io, founded 2016
Last verified: 2026-07-19
## Retell AI
URL: https://aicxstack.com/tools/retell-ai
Vendor: https://retellai.com
Summary: Industry-leading voice AI platform with ~600ms latency for natural phone conversations
Categories: Voice AI
Pricing model: freemium
Starting price: Free tier + usage-based
Free plan: yes; free trial: yes
Features: Ultra-low latency; Turn-taking models; Real-time function calling; Branded calls; SIP trunking
Integrations: VOIP providers; Telephony systems; CRM platforms; Enterprise APIs
Company: Retell AI Inc., founded 2023
Last verified: 2026-07-30
## Giga
URL: https://aicxstack.com/tools/giga
Vendor: https://giga.ai
Summary: Voice AI agents for enterprise customer support with sub-2-week deployment
Categories: Voice AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI agents; Natural conversations; Fast deployment; Enterprise scale; Compliance automation
Integrations: DoorDash; Enterprise CRM; Cloud infrastructure; Telephony systems
Company: Giga Technologies Inc., founded 2024
Last verified: 2026-08-26
## Parloa
URL: https://aicxstack.com/tools/parloa
Vendor: https://parloa.com
Summary: Agentic AI platform for enterprise customer experience transformation
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Agentic AI agents; Simulation testing; Enterprise security; Voice-first integration; SIP telephony
Integrations: Genesys; NICE; Salesforce; SAP; Major CCaaS platforms
Company: Parloa GmbH, founded 2018
Last verified: 2026-03-19
## 14.ai
URL: https://aicxstack.com/tools/14-ai
Vendor: https://14.ai
Summary: AI-native agency replacing customer support teams with end-to-end automation
Categories: Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Multi-channel support; AI + human hybrid; Load balancing; Omnichannel automation; 24/7 coverage
Integrations: Social media platforms; SMS; Email; Chat platforms; Voice systems
Company: 14.ai Inc., founded 2025
Last verified: 2026-03-19
## Crescendo.ai
URL: https://aicxstack.com/tools/crescendo-ai
Vendor: https://crescendo.ai
Summary: 24/7 AI customer support with 99.8% resolution accuracy and human-like empathy
Categories: Chatbots, Voice AI, Helpdesk AI
Pricing model: paid
Starting price: $1.25/resolve
Free plan: no; free trial: yes
Features: Voice AI; Live chat; Email automation; SMS support; Sentiment analysis
Integrations: Zendesk; Gorgias; Shopify; CRM systems
Company: Crescendo AI Inc., founded 2025
Last verified: 2026-03-19
## Chatbase
URL: https://aicxstack.com/tools/chatbase
Vendor: https://www.chatbase.co
Summary: AI agent platform for building and deploying customer support agents
Categories: Chatbots
Pricing model: freemium
Starting price: Free (100 credits/month)
Free plan: yes; free trial: yes
Features: AI agent builder; RAG technology; Multi-channel deployment (chat, email, WhatsApp, Slack); API actions; 80+ language support
Integrations: Zendesk; Shopify; Stripe; Slack; WhatsApp
Company: Chatbase Inc., founded 2023
Last verified: 2026-08-27
## Help Scout
URL: https://aicxstack.com/tools/help-scout
Vendor: https://www.helpscout.com
Summary: AI-powered customer support platform with shared inbox and sentiment analysis
Categories: Helpdesk AI, Chatbots, Sentiment Analysis
Pricing model: paid
Starting price: $25/user/month
Free plan: no; free trial: yes
Features: Shared inbox; Sentiment analysis and AI emotion detection; Automated workflows; Self-service help center; WhatsApp and Aircall integrations
Integrations: WhatsApp; Aircall; Slack; Zapier; Salesforce
Company: Help Scout, founded 2011
Last verified: 2026-09-22
## Cobbai
URL: https://aicxstack.com/tools/cobbai
Vendor: https://cobbai.com
Summary: AI-first helpdesk with modular AI agents for customer service automation
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: €0.15 per conversation
Free plan: no; free trial: yes
Features: Front agent (autonomous customer support); Companion agent (agent assist); Analyst agent (insights and routing); Multi-channel support; Intent detection and routing
Integrations: Zendesk; Intercom; Salesforce; Gorgias; Freshdesk
Company: Cobbai, founded 2023
Last verified: 2026-03-21
## Sendbird Delight AI (new brand)
URL: https://aicxstack.com/tools/sendbird-delight-ai-new-brand
Vendor: https://delight.ai/ai-agent
Summary: Omnipresent AI agents with Agent Memory Platform for enterprise customers
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Agent Memory Platform (AMP) for customer context; Omnichannel deployment (voice, chat, email, SMS); Proactive conversation initiation; Trust OS compliance framework; Enterprise-grade security
Integrations: Zendesk; Salesforce; Freshworks; Custom knowledge bases; Third-party helpdesks
Company: Sendbird (delight.ai), founded 2013
Last verified: 2026-10-04
## Balto
URL: https://aicxstack.com/tools/balto
Vendor: https://www.balto.ai
Summary: Real-time AI coaching and QA for contact center agents
Categories: Agent Assist, Quality Assurance, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time agent guidance; Live coaching and QA; Sentiment analysis; Compliance monitoring; Call recording and transcription
Integrations: Salesforce; RingCentral; Genesys; 50+ contact center platforms
Company: Balto Inc., founded 2017
Last verified: 2026-10-06
## Tiledesk
URL: https://aicxstack.com/tools/tiledesk
Vendor: https://tiledesk.com
Summary: Open-source, no-code AI operating system for multi-channel customer support and automation
Categories: Chatbots, Knowledge Base AI, Helpdesk AI
Pricing model: freemium
Starting price: Free/Self-hosted or from $15/month for Starter plan
Free plan: yes; free trial: yes
Features: No-code AI agent builder; Multi-RAG knowledge management; Hybrid semantic search; Voice automation; WhatsApp integration
Integrations: WhatsApp; Facebook Messenger; Telegram; Custom APIs; CRM systems
Company: Tiledesk, founded 2018
Last verified: 2026-10-15
## Certainly AI
URL: https://aicxstack.com/tools/certainly-ai
Vendor: https://certainly.ai
Summary: No-code conversational AI platform built for e-commerce and service teams
Categories: Chatbots
Pricing model: paid
Starting price: Custom (quoted per deployment)
Free plan: no; free trial: yes
Features: Visual no-code builder; Pre-built e-commerce templates; Product recommendations; Upselling capabilities; Order management integration
Integrations: Zendesk; Shopify; WooCommerce; Magento; e-commerce platforms
Company: Certainly (formerly BotXO), founded 2018
Last verified: 2026-03-27
## Zowie
URL: https://aicxstack.com/tools/zowie
Vendor: https://getzowie.com
Summary: AI agents for ecommerce that automate complex support across chat, email, and voice
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: 95%+ autonomous resolution rate; Omnichannel support (chat, email, voice, social); Multilingual support (175 languages); Proprietary X2 and Decision Engine; Real-time conversation monitoring and coaching
Integrations: Shopify; WooCommerce; BigCommerce; Zendesk; Salesforce
Company: Zowie Inc., founded 2021
Last verified: 2026-03-29
## Level AI Virtual Agent
URL: https://aicxstack.com/tools/level-ai-virtual-agent
Vendor: https://thelevel.ai
Summary: Virtual agent combining natural conversation with autonomous task execution and deep analytics
Categories: Voice AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Natural conversation with tone and context understanding; Autonomous task execution (order updates, ticket generation, follow-ups); Intelligent escalation without preprogrammed rules; 100% interaction analysis and sentiment detection; Multi-language support
Integrations: CRM systems; Ecommerce platforms; Helpdesks; Custom APIs
Company: Level AI (formerly Naviant), founded 2021
Last verified: 2026-03-29
## Knock AI
URL: https://aicxstack.com/tools/knock-ai
Vendor: https://knock-ai.com/
Summary: Form-free B2B lead engagement and AI SDR platform for real-time conversations
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Real-time buyer intent detection; AI SDR agent for qualification; Multi-channel conversation routing; Slack-native sales workspace; Live enrichment and identity resolution
Integrations: Slack; LinkedIn; WhatsApp; Telegram; Salesforce
Company: Knock AI Inc., founded 2023
Last verified: 2026-03-30
## Moveworks
URL: https://aicxstack.com/tools/moveworks
Vendor: https://www.moveworks.com
Summary: Enterprise AI platform for IT and employee support automation
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: IT ticket automation; Employee service automation; LLM-powered resolution; Multi-channel deployment; Knowledge base integration
Integrations: ServiceNow; Jira; Salesforce; Slack; Microsoft Teams
Company: Moveworks Inc., founded 2016
Last verified: 2026-03-21
## DevRev Computer
URL: https://aicxstack.com/tools/devrev-computer
Vendor: https://devrev.ai
Summary: AI-native platform unifying customer support and product development with autonomous agents
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: $9.99/month
Free plan: no; free trial: yes
Features: AI ticket resolution (85% automation); Knowledge graph reasoning; AI agents with custom skills; Product-support integration; Omnichannel communication
Integrations: Zendesk; Freshdesk; Kustomer; Slack; Salesforce
Company: DevRev Inc., founded 2021
Last verified: 2026-03-24
## Yellow.ai
URL: https://aicxstack.com/tools/yellow-ai
Vendor: https://yellow.ai/
Summary: Enterprise conversational AI platform for customer and employee service automation
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Multi-LLM architecture; Voice AI agents (VoiceX); DynamicNLP technology; Zero Setup deployment; 35+ channel support
Integrations: Creatio; Multiple CRM systems; Knowledge bases; Contact center solutions
Company: Yellow.ai, founded 2016
Last verified: 2026-03-26
## respond.io
URL: https://aicxstack.com/tools/respond-io
Vendor: https://respond.io
Summary: Omnichannel AI agents for WhatsApp, voice, email, and messaging at scale
Categories: Voice AI, Chatbots, Agent Assist
Pricing model: paid
Starting price: Growth plan includes AI usage at no extra cost
Free plan: no; free trial: yes
Features: Voice AI agents; Multimodal messaging support; AI-powered sales/support agents; WhatsApp integration; Voice call transcription
Integrations: WhatsApp Business API; Instagram; Facebook Messenger; TikTok; Viber
Company: Respond.io, founded 2015
Last verified: 2026-03-28
## SparrowDesk
URL: https://aicxstack.com/tools/sparrowdesk
Vendor: https://www.sparrowdesk.com/
Summary: AI-first helpdesk that auto-resolves 60% of tickets with Zoona AI agent
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free 14-day trial, paid plans starting at affordable per-seat pricing
Free plan: no; free trial: yes
Features: AI ticket auto-resolution (60%); AI Copilot; Unified inbox; Omnichannel support; Sentiment analysis
Integrations: Email; Live chat; Multiple channels
Company: SurveySparrow Inc., founded 2025
Last verified: 2026-03-19
## Yuma AI
URL: https://aicxstack.com/tools/yuma-ai
Vendor: https://yuma.ai/
Summary: E-commerce AI agents that automate 40-60% of support tickets with high accuracy
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Performance-based pricing (pay per resolved ticket)
Free plan: no; free trial: yes
Features: AI ticket automation; Refund processing; Order management; Multi-channel support; Sales AI
Integrations: Zendesk; Gorgias; Kustomer; Shopify; WooCommerce
Company: Yuma AI, founded 2022
Last verified: 2026-03-19
## Crisp
URL: https://aicxstack.com/tools/crisp
Vendor: https://crisp.chat
Summary: All-in-one AI customer support platform with flat-rate pricing and omnichannel capabilities
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free / €95/month (Essentials)
Free plan: yes; free trial: yes
Features: AI chatbots and agents; Omnichannel messaging; Shared inbox; Knowledge base; CRM features
Integrations: WhatsApp; Instagram; Messenger; Telegram; Slack
Company: Crisp, founded 2018
Last verified: 2026-03-22
## Bland AI
URL: https://aicxstack.com/tools/bland-ai
Vendor: https://www.bland.ai/
Summary: Voice AI infrastructure for next-generation call centers with proprietary orchestration framework
Categories: Voice AI
Pricing model: enterprise
Starting price: Usage-based pricing
Free plan: no; free trial: yes
Features: Voice AI agents; Voice cloning; Batch calling; SIP integration; Real-time analytics
Integrations: Telephony providers; Enterprise systems; Custom API integrations
Company: Bland AI, founded 2023
Last verified: 2026-03-19
## Emitrr
URL: https://aicxstack.com/tools/emitrr
Vendor: https://emitrr.com
Summary: Smart cloud communication platform for SMBs with voice AI and automated reminders
Categories: Voice AI
Pricing model: freemium
Starting price: Free trial available
Free plan: no; free trial: yes
Features: Voice AI; SMS automation; Call automation; Appointment reminders; Follow-up automation
Integrations: CRM systems; Appointment scheduling; SMS gateways; Email
Company: Emitrr, founded 2023
Last verified: 2026-03-22
## Kore.ai
URL: https://aicxstack.com/tools/kore-ai
Vendor: https://www.kore.ai
Summary: Enterprise-grade agentic AI platform for building autonomous customer service agents
Categories: Chatbots
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Agentic AI agents; Multi-engine NLP; No-code bot builder; Sentiment analysis; Omnichannel deployment
Integrations: Salesforce; SAP; ServiceNow; Slack; Microsoft Teams
Company: Kore.ai, founded 2013
Last verified: 2026-03-24
## Nutshell (with Power AI)
URL: https://aicxstack.com/tools/nutshell-with-power-ai
Vendor: https://www.nutshell.com/
Summary: Easy-to-use CRM with integrated AI features for SMB customer service teams
Pricing model: paid
Starting price: $42/mo
Free plan: no; free trial: yes
Features: AI chatbot (all tiers); Meeting transcription and summarization; Timeline summarization; Predictive churn analysis; Email marketing
Integrations: Gmail; Outlook; Zoom; Google Meet; 500+ third-party apps via integrations
Company: Nutshell, Inc., founded 2010
Last verified: 2026-03-26
## Comm100
URL: https://aicxstack.com/tools/comm100
Vendor: https://www.comm100.com
Summary: Omnichannel AI engagement platform with AI agents, copilot, and insights
Categories: Chatbots, Agent Assist, Conversation Analytics, Knowledge Base AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: AI Agent (80% automation); AI Copilot; AI Insights; AI Knowledge base management; AI Quality Assurance
Integrations: Confluence; ServiceNow; CRM platforms; 90+ languages
Company: Comm100 Network Corporation, founded 2016
Last verified: 2026-03-19
## eDesk
URL: https://aicxstack.com/tools/edesk
Vendor: https://www.edesk.com
Summary: AI-powered eCommerce helpdesk with marketplace integrations
Categories: Helpdesk AI, Conversation Analytics
Pricing model: paid
Starting price: $49/month
Free plan: no; free trial: yes
Features: AI Smart Reply with 73% automation; Marketplace integrations (250+); Unified inbox for all channels; AI sentiment analysis; Intelligent ticket routing
Integrations: Amazon Seller Central; eBay; Shopify; WooCommerce; BigCommerce
Company: xSellco Ltd, founded 2013
Last verified: 2026-03-19
## Fin
URL: https://aicxstack.com/tools/fin
Vendor: https://fin.ai
Summary: Patented AI agent engine for complex customer service queries
Categories: Chatbots, Agent Assist, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Patented Fin AI Engine for complex queries; Multi-channel deployment (voice, email, chat, social); Continuous improvement loop; Knowledge integration; Procedure and policy training
Integrations: Zendesk; Salesforce; HubSpot; Intercom; Custom channels
Company: Intercom, founded 2014
Last verified: 2026-03-19
## Bravi
URL: https://aicxstack.com/tools/bravi
Vendor: https://www.bravi.app
Summary: AI operating system for home services with voice and chat assistants
Categories: Chatbots, Voice AI, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: 24/7 AI receptionist (voice and chat); Lead qualification and scoring; Appointment scheduling; Quote generation; CRM integration
Integrations: CRM systems; Calendar apps; Custom integrations
Company: Bravi, founded 2024
Last verified: 2026-03-19
## Forethought
URL: https://aicxstack.com/tools/forethought
Vendor: https://forethought.ai
Summary: AI customer service platform with predict, triage, and resolve capabilities
Categories: Agent Assist, Conversation Analytics, Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Predictive ticket analysis; Intelligent triage and routing; AI-powered resolution; Real-time agent assist (Copilot); Voice AI for call automation
Integrations: Zendesk; Freshdesk; Gorgias; Kustomer; Salesforce
Company: Forethought (Zendesk company), founded 2018
Last verified: 2026-03-19
## JoyzAI
URL: https://aicxstack.com/tools/joyzai
Vendor: https://joyzai.com
Summary: Custom AI chatbot for multi-channel customer support without coding
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: Multi-channel deployment (web, WhatsApp, Instagram, apps); 24/7 multilingual support; Intent-based workflows; Built-in learning system; Rich media responses (images, PDFs, videos)
Integrations: Shopify; WooCommerce; WhatsApp Business API; Custom integrations
Company: Joyz Cloudtech Pvt Ltd, founded 2025
Last verified: 2026-03-19
## Front
URL: https://aicxstack.com/tools/front
Vendor: https://frontapp.com
Summary: AI customer support software for teams handling complexity with centralized conversation management
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: $25/person/month
Free plan: no; free trial: yes
Features: AI-powered routing; Unified conversation workspace; Multi-channel integration; Real-time sentiment analysis; Context extraction
Integrations: Email; Chat; SMS; Slack; Salesforce
Company: Front, founded 2013
Last verified: 2026-03-22
## Cresta
URL: https://aicxstack.com/tools/cresta
Vendor: https://cresta.com/
Summary: Enterprise AI platform for hybrid contact centers combining agent assist, automation, and conversation intelligence
Categories: Agent Assist, Conversation Analytics
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: no
Features: AI agent automation; Real-time agent assist; Conversation intelligence; AI Analyst; Automation Discovery
Integrations: Major contact center platforms; CRM systems; Various enterprise tools
Company: Cresta Inc., founded 2018
Last verified: 2026-03-19
## Fireflies AI
URL: https://aicxstack.com/tools/fireflies-ai
Vendor: https://fireflies.ai/
Summary: AI meeting transcription and conversation intelligence for customer insights and team analytics
Categories: Conversation Analytics, Quality Assurance
Pricing model: freemium
Starting price: Free (limited), Pro $10-18/mo, Business $19-29/mo
Free plan: yes; free trial: yes
Features: Meeting transcription; Conversation intelligence; Sentiment analysis; Topic detection; Speaker analytics
Integrations: Zoom; Google Meet; Microsoft Teams; Slack; Salesforce
Company: Fireflies.ai, founded 2017
Last verified: 2026-03-19
## Sierra
URL: https://aicxstack.com/tools/sierra
Vendor: https://sierra.ai/
Summary: AI-native conversational platform for building better, human-centered customer experiences at scale
Categories: Chatbots
Pricing model: paid
Starting price: Outcome-based pricing (value-based, tied to business results)
Free plan: no; free trial: no
Features: Multi-channel deployment; Real-time personalization; Next-best-action workflows; Data integration; Outcome-based pricing
Integrations: Chat platforms; SMS; WhatsApp; Email; Voice
Company: Sierra Inc., founded 2021
Last verified: 2026-03-19
## Zapier Agents
URL: https://aicxstack.com/tools/zapier-agents
Vendor: https://zapier.com/agents
Summary: AI chat, automation and data analysis platform with omnichannel chatbot builder
Categories: Chatbots
Pricing model: freemium
Starting price: Free / $50/month (Pro)
Free plan: yes; free trial: yes
Features: Omnichannel chatbot builder; AI automation; Data analysis; Email integration; Messaging app integration
Integrations: 7000+ apps via Zapier; Email; Messaging; Social media; CRM
Company: Zapier, founded 2011
Last verified: 2026-03-22
## Atera
URL: https://aicxstack.com/tools/atera
Vendor: https://www.atera.com
Summary: Agentic AI platform for IT operations and customer support with autonomous agents
Categories: Helpdesk AI
Pricing model: paid
Starting price: $29/month
Free plan: no; free trial: yes
Features: IT Autopilot for autonomous issue resolution; AI Copilot for agent assistance; RMM capabilities; Helpdesk and ticketing; 24/7 automation
Integrations: Slack; Microsoft Teams; Email; PSA tools; Cloud platforms
Company: Atera, founded 2018
Last verified: 2026-03-24
## Wonderful.ai (acquired by Zendesk as Ultimate AI)
URL: https://aicxstack.com/tools/wonderful-ai-acquired-by-zendesk-as-ultimate-ai
Vendor: https://ultimate.ai/
Summary: Zendesk's agentic AI agents for omnichannel customer service automation
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Agentic AI reasoning; Multi-language support (109 languages); Omnichannel deployment; 60% automation capability; Real-time decision making
Integrations: Zendesk; CRM systems; Backend systems; Knowledge bases
Company: Zendesk (acquired Ultimate AI 2024), founded 2016
Last verified: 2026-03-26
## Hiver
URL: https://aicxstack.com/tools/hiver
Vendor: https://hiverhq.com
Summary: AI-powered helpdesk with omnichannel support and unified inbox
Categories: Helpdesk AI, Agent Assist, Conversation Analytics
Pricing model: freemium
Starting price: Free / $19-49/user/month
Free plan: yes; free trial: yes
Features: AI Agents for triage and routing; AI Copilot for agent assistance; Omnichannel support (email, chat, voice, WhatsApp); AI Insights and sentiment analysis; Shared inboxes
Integrations: Gmail; Outlook; Slack; Zendesk; Salesforce
Company: Hiver Inc., founded 2016
Last verified: 2026-03-19
## Zoom Virtual Agent
URL: https://aicxstack.com/tools/zoom-virtual-agent
Vendor: https://zoom.us/virtual-agent
Summary: AI self-service chatbot with multi-intent detection and voice agent capabilities
Categories: Voice AI, Chatbots, Self-Service
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Multi-intent detection; Complex issue handling; Voice agent capability; Self-service automation; Intent updating
Integrations: Zoom; Zoom Contact Center; CRM systems
Company: Zoom Video Communications, founded 2011
Last verified: 2026-03-22
## Algomo
URL: https://aicxstack.com/tools/algomo
Vendor: https://algomo.com
Summary: Multilingual AI chatbot platform with 100+ language support and 85% automation rate
Categories: Chatbots
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: 100+ language support; No-code chatbot builder; 4-minute deployment; Knowledge base integration; Multilingual responses
Integrations: Slack; WhatsApp; Facebook Messenger; Website widgets
Company: Algomo, founded 2023
Last verified: 2026-04-11
## Clarity
URL: https://aicxstack.com/tools/clarity
Vendor: https://onclarity.com
Summary: Secure customer service that answers, learns, and solves problems at the root.
Categories: Chatbots, Voice AI, Agent Performance, Agent Assist, Knowledge Base AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice of Customer (VoC) intelligence; AI Support Automation; Agent Assist; Real-time customer insights and analytics; Multi-channel conversation analysis
Integrations: Zendesk; Salesforce; Slack; Google Cloud Marketplace; 100+ more integrations
Company: Clarity
Last verified: 2026-03-24
## Sendbird Desk with AI Agent
URL: https://aicxstack.com/tools/sendbird-desk-with-ai-agent
Vendor: https://sendbird.com/products/chat-messaging/customer-support
Summary: Omnichannel customer support with consumption-based AI agents
Pricing model: freemium
Starting price: Free (Developer plan), Paid plans from usage-based
Free plan: yes; free trial: yes
Features: AI agent with consumption-based pricing; Free Sendbird Desk (helpdesk); Multi-channel support (web, mobile, email, SMS); Automated ticket routing; Chat summarization
Integrations: Zendesk; Salesforce; Freshworks; Custom third-party integrations
Company: Sendbird, founded 2013
Last verified: 2026-03-25
## Level AI (Naviant)
URL: https://aicxstack.com/tools/level-ai-naviant
Vendor: https://www.level.ai
Summary: Full-stack agentic CX platform unifying human and AI agents
Categories: Agent Assist, Voice AI, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: AI virtual agents; Voice AI (under 2s latency); Full-stack integration; Unified quality standards; Conversation analytics
Integrations: Salesforce; Zendesk; ServiceNow; Custom CRM systems
Company: Level AI, founded 2021
Last verified: 2026-03-27
## Thena
URL: https://aicxstack.com/tools/thena
Vendor: https://www.thena.ai/
Summary: AI-first B2B customer support platform built for Slack and Teams
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Contact sales
Free plan: no; free trial: yes
Features: AI agents for automation; AI copilots; Slack Connect integration; Multi-channel ticketing; Account intelligence
Integrations: Slack; Microsoft Teams; Discord; Jira; Linear
Company: Thena Inc., founded 2022
Last verified: 2026-04-06
## CareForce AI
URL: https://aicxstack.com/tools/careforce-ai
Vendor: https://www.careforceai.com/
Summary: Autonomous voice AI for healthcare appointment management and patient engagement
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice and SMS AI agents; Multi-language support (20+); HIPAA-compliant communication; Appointment scheduling automation; Patient engagement workflows
Integrations: Twilio Voice; Twilio Messaging; Healthcare EMR systems
Company: CareForce AI, founded 2024
Last verified: 2026-03-30
## AI Shift
URL: https://aicxstack.com/tools/ai-shift
Vendor: https://www.aishift.ai/
Summary: 24/7 intelligent voice agents for Japanese customer support
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Japanese language voice AI; 24/7 availability; Natural fluency in conversation; Enterprise call center integration; Twilio infrastructure reliability
Integrations: Twilio Programmable Voice; Enterprise phone systems
Company: AI Shift Inc., founded 2023
Last verified: 2026-03-30
## LiveChatAI
URL: https://aicxstack.com/tools/livechatai
Vendor: https://livechatai.com/
Summary: GPT-4o powered AI agent that resolves 70% of support tickets instantly
Categories: Chatbots, Self-Service
Pricing model: freemium
Starting price: Free (with paid plans available)
Free plan: yes; free trial: yes
Features: One-click website training (URL scraping); 70% ticket resolution claims; Unlimited AI chatbots; Multi-channel deployment (chat, email, WhatsApp); AI Actions for workflow automation
Integrations: Zendesk; Zapier; Make; CRM systems; WhatsApp
Company: LiveChatAI, founded 2024
Last verified: 2026-03-31
## LiveAgent
URL: https://aicxstack.com/tools/liveagent
Vendor: https://www.liveagent.com/
Summary: All-in-one customer service platform combining live chat, ticketing, call center, and AI
Pricing model: freemium
Starting price: Free plan available (Paid from $15/agent/month)
Free plan: yes; free trial: yes
Features: AI chatbot (100+ languages); Live chat with automation; Email ticketing system; Built-in call center with IVR; Social media support (Facebook, Twitter, Instagram, WhatsApp)
Integrations: 200+ integrations; Facebook; Twitter; Instagram; WhatsApp
Company: LiveAgent, founded 2012
Last verified: 2026-03-31
## Fini AI
URL: https://aicxstack.com/tools/fini-ai
Vendor: https://www.usefini.com/
Summary: RAGless AI agent for customer support with 98% accuracy and enterprise compliance
Pricing model: paid
Starting price: $1,799/month
Free plan: no; free trial: yes
Features: RAGless reasoning for hallucination elimination; Multi-step action execution via Stripe/Adyen; 80%+ resolution rate; EU data residency; GDPR/SOC2/PCI/HIPAA compliance
Integrations: Zendesk; Intercom; Salesforce; HubSpot; Stripe
Company: Fini AI, founded 2024
Last verified: 2026-04-01
## BlueTweak
URL: https://aicxstack.com/tools/bluetweak
Vendor: https://bluetweak.com/
Summary: All-in-one CCaaS platform with KB-grounded AI, voice, and workforce management
Categories: Helpdesk AI
Pricing model: paid
Starting price: €65/agent/month
Free plan: no; free trial: yes
Features: Native voice/IVR infrastructure; KB-grounded AI preventing hallucinations; Omnichannel unification (email, chat, social, voice); AI suggested replies; Automated ticket summarization
Integrations: HubSpot; Salesforce; CRM systems; Webhooks
Company: BlueTweak, founded 2023
Last verified: 2026-04-01
## Netomi
URL: https://aicxstack.com/tools/netomi
Vendor: https://www.netomi.com
Summary: Enterprise agentic AI for autonomous customer service at scale
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: autonomous-ai-agents; omnichannel-support; voice-chat-email-social; policy-guardrails; sentiment-detection
Integrations: Salesforce; Zendesk; Kustomer; Enterprise CRM systems
Company: Netomi Inc., founded 2016
Last verified: 2026-04-02
## Kustomer
URL: https://aicxstack.com/tools/kustomer
Vendor: https://www.kustomer.com
Summary: First AI-native customer service platform with integrated CRM and SMART AI Agents
Categories: Helpdesk AI
Pricing model: paid
Starting price: Custom (pay-for-what-you-use model with unlimited users)
Free plan: no; free trial: yes
Features: ai-agents-for-customers; unified-crm; omnichannel-support; 40-percent-automation-rates; agent-assist
Integrations: Salesforce; Shopify; HubSpot; Stripe; third-party systems via OpenAPI
Company: Kustomer Inc., founded 2014
Last verified: 2026-04-02
## Usersnap
URL: https://aicxstack.com/tools/usersnap
Vendor: https://usersnap.com
Summary: Visual customer feedback and support tool with screenshot context for faster issue resolution
Pricing model: freemium
Starting price: Free plan available; paid plans available
Free plan: yes; free trial: yes
Features: visual-feedback-capture; screenshot-annotations; video-feedback; customer-support-ticketing; satisfaction-surveys
Integrations: Zendesk; Jira; Slack; Azure DevOps; Trello
Company: Usersnap GmbH, founded 2011
Last verified: 2026-04-02
## DokGPT
URL: https://aicxstack.com/tools/dokgpt
Vendor: https://kanerika.com/product/dokgpt
Summary: RAG-powered document intelligence chatbot enabling instant access to enterprise knowledge via Teams/WhatsApp
Categories: Knowledge Base AI, Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: RAG-powered search; Document intelligence; Video analysis; Multilingual support; Teams integration
Integrations: Microsoft Teams; WhatsApp; Azure; Zoho; Confluence
Company: Kanerika Inc., founded 2017
Last verified: 2026-04-04
## Assembled
URL: https://aicxstack.com/tools/assembled
Vendor: https://www.assembled.com
Summary: First platform connecting AI automation with workforce management
Categories: Voice AI, Helpdesk AI
Pricing model: paid
Starting price: $0.99 per conversation or $0.40 + $2.00 per resolution
Free plan: no; free trial: yes
Features: AI voice agents; AI chat agents; AI copilot for agents; Workforce management; Forecasting
Integrations: Zendesk; Salesforce Service Cloud; Intercom; ITSM tools; CRMs
Company: Assembled Inc., founded 2018
Last verified: 2026-04-06
## Voiceflow
URL: https://aicxstack.com/tools/voiceflow
Vendor: https://www.voiceflow.com/
Summary: Build, launch, and scale AI agents for every customer channel without code
Categories: Voice AI, Chatbots
Pricing model: freemium
Starting price: Free (with premium plans)
Free plan: yes; free trial: yes
Features: Visual AI agent builder; Agent Operating Procedures (AOPs); Multi-channel deployment; Voice and chat agents; Production environments
Integrations: Custom API; Any LLM provider; Various CRM systems
Company: Voiceflow Inc., founded 2019
Last verified: 2026-04-06
## Oscar Chat
URL: https://aicxstack.com/tools/oscar-chat
Vendor: https://www.oscarchat.ai/
Summary: All-in-one AI chatbot, live chat, popups, and email platform for websites
Categories: Chatbots, Sentiment Analysis
Pricing model: freemium
Starting price: Free tier available, paid from affordable SMB pricing
Free plan: yes; free trial: yes
Features: AI chatbots with auto-learning; Live chat; Popups and forms; Sentiment analysis; Multilingual support
Integrations: Shopify; Zapier; Facebook Messenger; WhatsApp; Telegram
Company: Oscar Chat Inc., founded 2020
Last verified: 2026-04-06
## SentiSum
URL: https://aicxstack.com/tools/sentisum
Vendor: https://www.sentisum.com/
Summary: AI-native sentiment analysis platform with domain-trained AI for support teams
Categories: Sentiment Analysis, Quality Assurance, Conversation Analytics
Pricing model: paid
Starting price: Custom Enterprise
Free plan: no; free trial: yes
Features: Real-time sentiment analysis; Root cause detection; Churn risk identification; Insights agent for Slack/Teams; CRM integration
Integrations: Zendesk; Intercom; Freshdesk; Dixa; Gorgias
Company: SentiSum Ltd., founded 2014
Last verified: 2026-04-06
## Evly
URL: https://aicxstack.com/tools/evly
Vendor: https://www.evly.ai
Summary: AI customer service agent with 85% automation rate across 95+ languages
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: AI chatbot automation; 95+ language support; Brand voice customization; Multi-channel deployment; Conversation analytics
Integrations: Zendesk; Gorgias; Intercom; HubSpot; Zoho
Company: EverHelp, founded 2025
Last verified: 2026-04-07
## Alhena
URL: https://aicxstack.com/tools/alhena
Vendor: https://alhena.ai
Summary: Agentic AI for e-commerce with 48-hour deployment and pre-built Shopify/WooCommerce connectors
Pricing model: paid
Starting price: Custom (no implementation fees)
Free plan: no; free trial: yes
Features: E-commerce workflow automation; Order tracking automation; Returns and refunds processing; Multi-step task automation; Pre-built e-commerce templates
Integrations: Shopify; WooCommerce; Salesforce Commerce Cloud; Zendesk; Gorgias
Company: Alhena, founded 2024
Last verified: 2026-04-07
## CoSupport AI
URL: https://aicxstack.com/tools/cosupport-ai
Vendor: https://cosupport.ai
Summary: AI chatbot platform automating high-volume customer inquiries across digital channels at scale
Categories: Chatbots
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Automated inquiry handling; Multichannel deployment; Knowledge base integration; Conversation analytics; Real-time response suggestions
Integrations: Salesforce; Shopify; Slack; Microsoft Teams; Airtable
Company: CoSupport, founded 2023
Last verified: 2026-04-07
## Beam AI
URL: https://aicxstack.com/tools/beam-ai
Vendor: https://beam.ai/lp/customer-support
Summary: Autonomous AI agents for customer support with 99% query resolution capability
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Autonomous AI agents; Multilingual support; Voice/chat/email/social channels; Complex query resolution; System integrations
Integrations: CRM systems; Billing platforms; Logistics systems; Product databases; Custom integrations
Company: Beam, founded 2022
Last verified: 2026-04-08
## QuickBlox SmartChat Assistant
URL: https://aicxstack.com/tools/quickblox-smartchat-assistant
Vendor: https://quickblox.com/
Summary: AI-powered chat assistant for in-app customer support with live translation
Categories: Multilingual Support
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI virtual assistant; Knowledge base integration; Real-time response suggestions; Live language translation; In-app messaging
Integrations: In-app messaging; Chat; Video; Voice; Knowledge bases
Company: QuickBlox, founded 2013
Last verified: 2026-04-08
## Featurebase
URL: https://aicxstack.com/tools/featurebase
Vendor: https://www.featurebase.app
Summary: All-in-one AI support platform for product-led SaaS teams
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free (forever free plan); Paid from $29/seat/month + $0.29 per AI resolution
Free plan: yes; free trial: yes
Features: AI agent (Fibi); Unified omnichannel inbox; AI knowledge base; Workflow automation; Customer feedback tools
Integrations: Slack; Linear; Jira; HubSpot; Stripe
Company: Featurebase, founded 2021
Last verified: 2026-04-09
## Text.com (ChatBot by Text)
URL: https://aicxstack.com/tools/text-com-chatbot-by-text
Vendor: https://www.chatbot.com
Summary: AI chatbots and customer service platform with NLP
Categories: Chatbots
Pricing model: freemium
Starting price: Free trial; Paid plans available
Free plan: no; free trial: yes
Features: Natural language processing; Multi-platform deployment; Real-time customer sentiment analysis; Omnichannel support; Knowledge base integration
Integrations: Zendesk; Salesforce; Slack; WhatsApp; Facebook Messenger
Company: Text Inc., founded 2015
Last verified: 2026-04-09
## Ringly.io
URL: https://aicxstack.com/tools/ringly-io
Vendor: https://www.ringly.io/
Summary: Purpose-built AI phone agents for Shopify stores with 73% resolution rate
Categories: Voice AI
Pricing model: paid
Starting price: $99/mo
Free plan: no; free trial: yes
Features: AI voice agent (Seth) answering inbound calls 24/7; Order tracking and WISMO resolution; Return processing with Shopify integration; Product Q&A and FAQ responses; Subscription management
Integrations: Shopify; Recharge; Bold; Loop; VoIP providers
Company: Ringly, founded 2024
Last verified: 2026-04-10
## ThriveDesk
URL: https://aicxstack.com/tools/thrivedesk
Vendor: https://www.thrivedesk.com
Summary: AI-powered helpdesk for SMBs with transparent flat-rate pricing starting at $9/month
Categories: Helpdesk AI, Chatbots
Pricing model: freemium
Starting price: $9/month
Free plan: yes; free trial: yes
Features: AI chatbot builder; Live chat assistant; Shared inbox; Knowledge base; Automation workflows
Integrations: Slack; Email; Notion; PDF documents
Company: ThriveDesk, founded 2021
Last verified: 2026-04-11
## Sidekick
URL: https://aicxstack.com/tools/sidekick
Vendor: https://usesidekick.com
Summary: AI-powered SMS assistant for frontline workers with company knowledge access
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: SMS-based AI assistant; Multilingual support; Photo/voice memo input; Automatic knowledge base generation; Manager escalation
Integrations: Document management systems; SMS platforms; Company intranets
Company: Sidekick Technologies, founded 2024
Last verified: 2026-04-13
## ChatBotBuilder.ai
URL: https://aicxstack.com/tools/chatbotbuilder-ai
Vendor: https://chatbotbuilder.ai
Summary: No-code AI chatbot platform for rapid GPT deployment in under 5 minutes
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: No-code chatbot builder; OpenAI/Gemini integration; 5-minute deployment; Multi-channel deployment; Custom GPT creation
Integrations: OpenAI; Google Gemini; Websites; Social media; Email
Company: ChatBotBuilder.ai, founded 2024
Last verified: 2026-04-13
## Lucidya
URL: https://aicxstack.com/tools/lucidya
Vendor: https://lucidya.ai
Summary: AI-powered sentiment analysis and customer support tooling for smarter decisions
Categories: Sentiment Analysis, Voice AI, Chatbots
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Sentiment analysis; Emotion detection; Voice AI support; Task automation; Agent productivity enhancement
Integrations: Multiple CRM and helpdesk systems
Company: Lucidya Inc., founded 2020
Last verified: 2026-04-14
## Risotto
URL: https://aicxstack.com/tools/risotto
Vendor: https://www.tryrisotto.com
Summary: AI-powered IT help desk embedded in Slack with intelligent ticket automation
Categories: Helpdesk AI
Pricing model: paid
Starting price: $750/month
Free plan: no; free trial: yes
Features: ChatOps IT support in Slack; Automatic ticket creation and routing; Software access request automation with approval workflows; Knowledge base integration (Confluence, Notion, Jira); Multi-step troubleshooting with context retention
Integrations: Slack; Jira; Zendesk; Okta; Google Workspace
Company: Risotto, founded 2023
Last verified: 2026-04-15
## Flip CX
URL: https://aicxstack.com/tools/flip-cx
Vendor: https://flipcx.com
Summary: Vertical voice AI that automates 90% of customer service calls for retail, healthcare, and transportation
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI agents; Vertical industry specialization; End-to-end resolution; Deep system integration; Performance-based pricing
Integrations: Shopify; Salesforce; Over 80 integrations
Company: Flip CX, Inc., founded 2018
Last verified: 2026-04-16
## PolyAI
URL: https://aicxstack.com/tools/polyai
Vendor: https://poly.ai
Summary: Enterprise-grade voice AI agents delivering natural conversations and 50%+ containment rates
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Natural conversation AI; Multilingual support (45 languages); Agent Studio platform; Omnichannel deployment; Conversation intelligence
Integrations: Salesforce; NICE; Genesys; Twilio Flex
Company: PolyAI Ltd., founded 2017
Last verified: 2026-04-16
## Uniphore
URL: https://aicxstack.com/tools/uniphore
Vendor: https://www.uniphore.com
Summary: Unified AI platform powering agentic workflows for customer service, sales, and operations
Categories: Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Multi-agent orchestration; Real-time agent guidance; Self-service AI agents; Conversation intelligence; Emotion-aware responses
Integrations: CRM systems; Workflow platforms; Custom APIs; Model Context Protocol (MCP)
Company: Uniphore Software Systems, founded 2008
Last verified: 2026-04-16
## Regal.ai
URL: https://aicxstack.com/tools/regal-ai
Vendor: https://www.regal.ai
Summary: Voice-first AI agent platform automating customer engagement with 97% containment rates
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice AI agents; Drag-and-drop orchestration; Real-time customer data integration; Native A/B testing; Conversation intelligence
Integrations: Salesforce; Multiple CRM systems; 40+ contact center integrations
Company: Regal AI, founded 2020
Last verified: 2026-04-16
## Tenyx
URL: https://aicxstack.com/tools/tenyx
Vendor: https://www.tenyx.ai
Summary: Enterprise-native voice AI agents designed with proprietary speech models for contact centers
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Proprietary speech models; Human-like voice interactions; Real-time adaptation; Industry-specific customization; Enterprise-grade infrastructure
Integrations: Contact center platforms; CRM systems
Company: Tenyx, founded 2023
Last verified: 2026-04-16
## PolyAI Agent Studio
URL: https://aicxstack.com/tools/polyai-agent-studio
Vendor: https://poly.ai
Summary: Low-code platform for deploying enterprise AI agents across voice, chat, and SMS channels
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Agent Studio low-code builder; Omnichannel deployment (voice, chat, SMS); Proprietary LLMs and speech recognition; 45-language support; Complex workflow handling
Integrations: Salesforce; NICE; Genesys; Twilio
Company: PolyAI Ltd., founded 2017
Last verified: 2026-04-16
## Genesys Cloud CX with Agentic AI
URL: https://aicxstack.com/tools/genesys-cloud-cx-with-agentic-ai
Vendor: https://www.genesys.com
Summary: Enterprise CCaaS platform with agentic AI for omnichannel customer experience
Pricing model: enterprise
Starting price: $75/user/month
Free plan: no; free trial: yes
Features: Agentic AI Virtual Agent; AI Studio (no-code design); Predictive routing with ML optimization; Agent Copilot for real-time assistance; Omnichannel support (voice, chat, email, SMS)
Integrations: ServiceNow; Salesforce; AWS; Azure; Google Cloud
Company: Genesys, founded 1990
Last verified: 2026-04-17
## Lindy
URL: https://aicxstack.com/tools/lindy
Vendor: https://lindy.ai
Summary: No-code AI agent builder for customer service that takes actions across your stack
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: No-code drag-and-drop builder; Action automation; Knowledge base integration; Live chat support; Complex query handling
Integrations: Slack; Notion; Gmail; HubSpot; Zendesk
Company: Lindy, founded 2023
Last verified: 2026-04-19
## ElevenLabs Voice Agents
URL: https://aicxstack.com/tools/elevenlabs-voice-agents
Vendor: https://elevenlabs.io/voice-agents
Summary: Human-like AI voice agents for 24/7 customer service, sales, and support automation
Categories: Voice AI
Pricing model: paid
Starting price: Custom (credit-based model)
Free plan: no; free trial: yes
Features: voice synthesis; emotion-aware responses; 70+ language support; voice cloning; inbound call handling
Integrations: Salesforce; Jotform; RingCentral; HubSpot
Company: ElevenLabs, founded 2023
Last verified: 2026-04-20
## CloudTalk AI Voice Agent
URL: https://aicxstack.com/tools/cloudtalk-ai-voice-agent
Vendor: https://www.cloudtalk.com
Summary: Intelligent voice AI integrated with VoIP for scalable customer support automation
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: voice agents; call routing; lead qualification; CRM integration; real-time analytics
Integrations: Salesforce; HubSpot; Zendesk; multiple CRM platforms
Company: CloudTalk, founded 2015
Last verified: 2026-04-20
## Guru
URL: https://aicxstack.com/tools/guru
Vendor: https://www.getguru.com
Summary: AI-powered knowledge platform with enterprise search and verified answers
Categories: Self-Service
Pricing model: paid
Starting price: Custom (10-seat minimum)
Free plan: no; free trial: yes
Features: AI semantic search; Knowledge cards system; Automated content verification; Knowledge Agents; Slack and Teams integration
Integrations: Slack; Microsoft Teams; Zendesk; Salesforce; Google Workspace
Company: Guru, founded 2013
Last verified: 2026-04-21
## Berry
URL: https://aicxstack.com/tools/berry
Vendor: https://www.berryapp.io/
Summary: AI CSM platform that scales customer success and onboarding with AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: AI CSM co-pilot; Automated onboarding; Customer training and education; 24/7 support chatbot; Workflow automation
Integrations: Salesforce; HubSpot; Slack; Intercom
Company: Berry, founded 2023
Last verified: 2026-04-22
## Robylon
URL: https://aicxstack.com/tools/robylon
Vendor: https://www.robylon.ai
Summary: AI voice agents built specifically for customer support
Categories: Voice AI, Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI agents; Call automation; CRM integration; Human escalation; Real-time call monitoring
Integrations: Salesforce; HubSpot; Zendesk; Zapier
Company: Robylon Inc., founded 2023
Last verified: 2026-04-23
## Productlogz
URL: https://aicxstack.com/tools/productlogz
Vendor: https://www.productlogz.com
Summary: AI-powered customer feedback analysis turning insights into action
Categories: Sentiment Analysis
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: AI survey builder; Behavioral triggers; Sentiment analysis; NPS tracking; Theme identification
Integrations: Slack; Product tools; Feedback channels
Company: Productlogz Inc., founded 2021
Last verified: 2026-04-23
## Clootrack
URL: https://aicxstack.com/tools/clootrack
Vendor: https://www.clootrack.com
Summary: AI sentiment analysis detecting emotional signals in customer feedback
Categories: Sentiment Analysis
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Text and voice sentiment analysis; Emotional driver detection; Theme-based classification; Contact center integration; Real-time monitoring
Integrations: Contact center platforms; Survey tools; Analytics systems
Company: Clootrack, founded 2016
Last verified: 2026-04-23
## Kapiche
URL: https://aicxstack.com/tools/kapiche
Vendor: https://www.kapiche.com
Summary: Dynamic discovery of themes in customer feedback linked to business metrics
Categories: Sentiment Analysis
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Dynamic theme discovery; No manual tagging required; NPS/CSAT linking; Metric correlation; Insight prioritization
Integrations: Survey platforms; Feedback channels; Analytics tools
Company: Kapiche Ltd., founded 2012
Last verified: 2026-04-23
## Unwrap
URL: https://aicxstack.com/tools/unwrap
Vendor: https://unwrap.ai
Summary: AI automatically groups customer feedback by sentiment and theme
Categories: Sentiment Analysis
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Automatic sentiment grouping; Theme clustering; Natural language query; No manual tagging; Pattern detection
Integrations: Feedback collection tools; Analytics platforms
Company: Unwrap AI, founded 2022
Last verified: 2026-04-23
## ClientZen
URL: https://aicxstack.com/tools/clientzen
Vendor: https://www.clientzen.io
Summary: Real-time sentiment analysis for customer feedback and online reviews
Categories: Sentiment Analysis
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time sentiment analysis; Review monitoring; Feedback categorization; Sentiment scoring; Customizable reporting
Integrations: Review platforms; Support systems; Analytics tools
Company: ClientZen, founded 2018
Last verified: 2026-04-23
## Vapi
URL: https://aicxstack.com/tools/vapi
Vendor: https://vapi.ai
Summary: API-first voice AI agent platform with 100+ language support
Categories: Voice AI
Pricing model: paid
Starting price: Custom pricing
Free plan: no; free trial: yes
Features: API-first architecture; Custom LLM support; Real-time audio infrastructure; Function integration; Simulation testing
Integrations: Custom APIs; LLM providers; Self-hosted models
Company: Vapi, founded 2023
Last verified: 2026-04-25
## Kayako
URL: https://aicxstack.com/tools/kayako
Vendor: https://kayako.com
Summary: $1/ticket cost AI helpdesk with expert implementation and ROI guarantee
Pricing model: enterprise
Starting price: $1/ticket
Free plan: no; free trial: yes
Features: AI triage; AI answers; Expert implementation; Backlog guarantee; Real-time metrics
Integrations: Zendesk; Salesforce; Legacy helpdesks
Company: Kayako, founded 2012
Last verified: 2026-04-25
## Thematic
URL: https://aicxstack.com/tools/thematic
Vendor: https://www.thematic.ai
Summary: AI-powered feedback analytics extracting themes from open-ended responses
Categories: Sentiment Analysis
Pricing model: paid
Starting price: $25,000/year
Free plan: no; free trial: yes
Features: AI sentiment analysis; Dynamic theme discovery; Unsupervised learning; Custom taxonomies; Trend dashboards
Integrations: Support platforms; Survey tools; Chat systems
Company: Thematic, founded 2016
Last verified: 2026-04-25
## Twig
URL: https://aicxstack.com/tools/twig
Vendor: https://www.twig.so
Summary: AI Support Agents That Resolve 80% of Tickets with Citations
Pricing model: paid
Starting price: $0.99-$5 per resolved ticket or custom
Free plan: no; free trial: yes
Features: Autonomous ticket resolution; RAG with citations; Multi-channel deployment; Omnichannel support; AI-powered triage
Integrations: Zendesk; Salesforce; Intercom; Slack; Confluence
Company: Teamsync Software Inc., founded 2021
Last verified: 2026-04-26
## Unthread
URL: https://aicxstack.com/tools/unthread
Vendor: https://unthread.io/
Summary: Slack-native internal helpdesk with purpose-built AI agents for multi-team workflows
Pricing model: paid
Starting price: Custom pricing
Free plan: no; free trial: yes
Features: Slack-native AI agents; Multi-team request handling; Automated help article generation; HRIS and identity provider integrations; Self-learning knowledge bases
Integrations: Slack; HRIS systems; Okta; Identity providers; Confluence
Company: Unthread Inc., founded 2023
Last verified: 2026-04-27
## Avoca AI
URL: https://aicxstack.com/tools/avoca-ai
Vendor: https://avoca.ai/
Summary: AI voice agent for home services handling 24/7 calls, booking, and campaigns
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice AI agents; Job booking automation; Estimate follow-up; Outbound campaigns; CSR coaching analytics
Integrations: ServiceTitan; Nexstar; Clover; CRM systems
Company: Avoca AI, founded 2023
Last verified: 2026-04-29
## Delight.ai
URL: https://aicxstack.com/tools/delight-ai
Vendor: https://delight.ai
Summary: AI customer service platform with built-in sentiment analysis and emotion tracking for every conversation
Categories: Chatbots, Sentiment Analysis, Quality Assurance
Pricing model: freemium
Starting price: Free trial available
Free plan: yes; free trial: yes
Features: Real-time sentiment analysis per conversation; Emotion detection and scoring; Abandoned conversation tracking; Trend analysis dashboard; Escalation metadata
Integrations: Email; SMS; WhatsApp; In-app chat; Custom channels
Company: Delight AI Inc., founded 2023
Last verified: 2026-04-30
## Fixify
URL: https://aicxstack.com/tools/fixify
Vendor: https://www.fixify.com
Summary: AI-native IT automation that resolves 75% of help desk tickets automatically
Categories: Helpdesk AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI ticket automation; Natural language playbooks; Sentiment analysis; 24x7 human oversight; Multi-system integration
Integrations: ServiceNow; Jira; Freshworks; Slack; Microsoft Teams
Company: Fixify Inc., founded 2023
Last verified: 2026-05-02
## Monday.com Service
URL: https://aicxstack.com/tools/monday-com-service
Vendor: https://monday.com/service
Summary: AI-powered service management platform unifying ticketing, knowledge, and workflows in one place
Pricing model: paid
Starting price: Custom (based on team size)
Free plan: no; free trial: yes
Features: Unified ticketing and knowledge management; AI-powered automation workflows; Cross-department collaboration; Built-in AI capabilities; Customizable workflows
Integrations: Monday.com ecosystem; Slack; Email; Custom integrations
Company: Monday.com Inc., founded 2012
Last verified: 2026-05-03
## Blueprint AI
URL: https://aicxstack.com/tools/blueprint-ai
Vendor: https://www.blueprintai.io
Summary: AI customer service automation platform for omnichannel support
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Omnichannel AI agent; Natural language understanding; Multi-language support; Quick deployment; Integration with major platforms
Integrations: Major helpdesk and CRM platforms
Company: Blueprint AI, founded 2023
Last verified: 2026-05-10
## Autocalls AI
URL: https://aicxstack.com/tools/autocalls-ai
Vendor: https://autocalls.ai/
Summary: No-code AI voice agent platform with 300+ integrations
Categories: Voice AI
Pricing model: paid
Starting price: From $0.09/minute (all-inclusive)
Free plan: no; free trial: no
Features: No-code drag-and-drop builder; Inbound and outbound calls; All-inclusive pricing (voices, AI, telephony); 300+ tool integrations; Custom phone numbers worldwide
Integrations: HubSpot; GoHighLevel; Zoho; Cal.com; 250+ other tools
Company: Autocalls Inc., founded 2023
Last verified: 2026-05-13
## Decagon Voice Agent
URL: https://aicxstack.com/tools/decagon-voice-agent
Vendor: https://decagon.ai/product/voice
Summary: Enterprise voice AI agents for natural dialogue customer service automation
Categories: Voice AI, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Natural voice dialogue with minimal latency; Multilingual support with real-time translation; Context continuity across voice/chat/email; Complex task automation (refunds, account updates); Sentiment detection and tone adaptation
Integrations: Amazon Connect; RingCentral; Custom telephony platforms; CRM systems via API
Company: Decagon AI Inc., founded 2023
Last verified: 2026-05-14
## Decagon Chat Agent
URL: https://aicxstack.com/tools/decagon-chat-agent
Vendor: https://decagon.ai/product/chat
Summary: Personalized AI chat agent delivering empathetic, high-satisfaction customer experiences
Categories: Chatbots, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Personalized responses based on customer history; Empathy-driven conversational design; Multi-step workflow execution; Context continuity across channels; Customer satisfaction metrics and analytics
Integrations: Zendesk; Salesforce; HubSpot; Custom chat platforms; Web and mobile apps
Company: Decagon AI Inc., founded 2023
Last verified: 2026-05-14
## HappyFox
URL: https://aicxstack.com/tools/happyfox
Vendor: https://www.happyfox.com/
Summary: Mid-market helpdesk with embedded AI automation and unified workflows
Categories: Helpdesk AI, Chatbots, Agent Assist
Pricing model: paid
Starting price: $24/agent/month
Free plan: no; free trial: yes
Features: AI Copilot; AI Resolve self-service; Ticket summarization; Real-time translations; Omnichannel support
Integrations: Salesforce; Shopify; Slack; Microsoft Teams; Stripe
Company: HappyFox, founded 2010
Last verified: 2026-05-16
## YourGPT
URL: https://aicxstack.com/tools/yourgpt
Vendor: https://yourgpt.ai
Summary: AI-first helpdesk platform with agentic capabilities and omnichannel automation
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free (7-day trial), Professional $79/mo
Free plan: no; free trial: yes
Features: AI Agent with agentic capabilities; Unified inbox across channels; AI Studio for workflow building; Omnichannel support (WhatsApp, Instagram, email, voice); Real-time API execution
Integrations: WhatsApp; Instagram; Telegram; Slack; Email
Company: YourGPT Inc., founded 2023
Last verified: 2026-05-17
## Document360 (with Eddy AI)
URL: https://aicxstack.com/tools/document360-with-eddy-ai
Vendor: https://document360.com
Summary: AI-powered knowledge base platform with Eddy AI assistant for self-service support
Categories: Self-Service
Pricing model: freemium
Starting price: Free (basic), Custom for Business/Enterprise
Free plan: yes; free trial: yes
Features: Ask Eddy AI (conversational search); Eddy AI chatbot (standalone module); AI Writer suite (article generation, SEO optimization); AI tag and content recommendations; AI alt-text generator
Integrations: Freshdesk; Zendesk; Slack; ChatGPT; Claude
Company: Document360, founded 2014
Last verified: 2026-05-17
## Wonderful
URL: https://aicxstack.com/tools/wonderful
Vendor: https://wonderful.io
Summary: Enterprise AI agents for multilingual customer support across voice, chat, and email
Categories: Voice AI, Chatbots, Agent Assist, Multilingual Support
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice AI; Chat AI; Email AI; Multilingual support; Real-time tone adjustment
Integrations: Enterprise CRM systems; Telecom platforms; Financial services systems
Company: Wonderful, founded 2025
Last verified: 2026-05-18
## Intryc
URL: https://aicxstack.com/tools/intryc
Vendor: https://intryc.ai
Summary: AI-powered autonomous agents for eCommerce and consumer support automation
Categories: Chatbots, Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Autonomous AI agents; Knowledge base integration; Process following; AI orchestration; eCommerce automation
Integrations: eCommerce platforms; Knowledge bases; CRM systems
Company: Intryc, founded 2024
Last verified: 2026-05-18
## Rezolve.ai
URL: https://aicxstack.com/tools/rezolve-ai
Vendor: https://www.rezolve.ai/
Summary: Purpose-built agentic AI for IT and HR support with autonomous L1/L2 automation
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Multi-agent architecture; Autonomous L1/L2 resolution; Voice AI support; Microsoft Teams integration; ITIL-aligned workflows
Integrations: Microsoft Teams; Slack; ServiceNow; Jira; Zendesk
Company: Rezolve.ai, founded 2019
Last verified: 2026-05-21
## Front AI
URL: https://aicxstack.com/tools/front-ai
Vendor: https://front.com/
Summary: AI-powered customer support platform built for complexity with omnichannel collaboration
Categories: Agent Assist
Pricing model: paid
Starting price: $25/person/month
Free plan: no; free trial: yes
Features: Omnichannel inbox; AI-powered routing; Copilot assistance; Conversation insights; Team collaboration
Integrations: Email; Chat; SMS; Zendesk; Salesforce
Company: Front, founded 2013
Last verified: 2026-05-21
## ServiceNow Autonomous Workforce (CRM AI Specialist)
URL: https://aicxstack.com/tools/servicenow-autonomous-workforce-crm-ai-specialist
Vendor: https://www.servicenow.com/platform/autonomous-workforce.html
Summary: Enterprise AI specialists handling end-to-end customer service workflows autonomously
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: End-to-end workflow automation; Role-scoped AI specialists; Enterprise governance; Multi-step resolution; Autonomous case completion
Integrations: ServiceNow platform; Microsoft Agent 365; AWS; Google Cloud; Salesforce
Company: ServiceNow, founded 2003
Last verified: 2026-05-24
## Weav
URL: https://aicxstack.com/tools/weav
Vendor: https://weav.com
Summary: AI customer support agents that master your product and resolve complex issues autonomously
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: Deployable AI agents; Unified customer inbox; Auto-trained on product docs; Programmable chatbot widget; Ask Weav internal tool
Integrations: Stripe; Google Drive; Zapier; Custom HTTPS APIs
Company: Weav Inc., founded 2022
Last verified: 2026-05-26
## Salesloft Dialer with AI
URL: https://aicxstack.com/tools/salesloft-dialer-with-ai
Vendor: https://www.salesloft.com
Summary: Real-time AI coaching and call center automation for sales and support teams
Categories: Voice AI, Agent Assist, Quality Assurance
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time call guidance; Automated dialing; Call recording and analysis; Agent coaching; Performance analytics
Integrations: Salesforce; HubSpot; Zendesk; Microsoft Dynamics
Company: Salesloft Inc., founded 2011
Last verified: 2026-05-26
## Flowcall
URL: https://aicxstack.com/tools/flowcall
Vendor: https://www.flowcall.co
Summary: AI customer service agents for e-commerce with 80-90% automation rates
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Custom pricing, setup under 1 hour
Free plan: no; free trial: yes
Features: Multi-channel unified inbox (WhatsApp, Instagram, Email, Chat); AI agent with order data integration from Shopify/Magento; Automated workflow execution (refunds, cancellations, exchanges); Real-time customer context and order information; 100+ language support with automatic detection
Integrations: Shopify; Magento; Zendesk; Freshdesk; WhatsApp
Company: Flowcall Inc., founded 2023
Last verified: 2026-05-29
## WorkBot
URL: https://aicxstack.com/tools/workbot
Vendor: https://workhub.ai
Summary: No-code AI chatbot platform with 78% automation without human intervention
Categories: Chatbots
Pricing model: freemium
Starting price: Free tier available, paid plans from $99/mo
Free plan: yes; free trial: yes
Features: No-code drag-and-drop chatbot builder; 50+ language support; Multi-channel deployment (web, WhatsApp, Slack, Messenger); CRM integration with real-time data access; Intent-based routing and escalation
Integrations: Shopify; Salesforce; HubSpot; Slack; Stripe
Company: WorkHub AI, founded 2023
Last verified: 2026-05-29
## CallFluent AI
URL: https://aicxstack.com/tools/callfluent-ai
Vendor: https://callfluent.ai
Summary: AI voice agent platform for phone support, sales, and appointment confirmation
Categories: Voice AI
Pricing model: paid
Starting price: Usage-based pricing, starts from $0.05-$0.20 per minute
Free plan: no; free trial: yes
Features: AI voice agent for inbound and outbound calls; 40+ languages with 400+ neural voices; No-code voice agent builder; Call recording and transcription; Sentiment analysis and call summaries
Integrations: CRM systems; Zapier; Custom APIs via webhooks; Phone number integration
Company: CallFluent Inc., founded 2024
Last verified: 2026-05-29
## Rasa
URL: https://aicxstack.com/tools/rasa
Vendor: https://rasa.com
Summary: Developer-first platform for enterprise conversational AI agents
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: On-premises deployment; Voice and chat agents; Multi-turn conversations; Enterprise governance; Data sovereignty
Integrations: Twilio; Jambonz; AudioCodes; Genesys; Custom APIs
Company: Rasa Technologies, founded 2016
Last verified: 2026-06-03
## Toma
URL: https://aicxstack.com/tools/toma
Vendor: https://toma.ai
Summary: AI software suite for automotive dealer customer support and operations
Categories: Voice AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: AI receptionist; Customer support platform; Voice AI; Lead qualification; Appointment booking
Integrations: Dealership management systems; CRM systems
Company: Toma Inc., founded 2023
Last verified: 2026-06-03
## Inkeep
URL: https://aicxstack.com/tools/inkeep
Vendor: https://inkeep.ai
Summary: AI agent platform for developers and enterprises
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: No-code builder; Developer framework; Unified search and RAG; Knowledge base integration; MCPs and integrations
Integrations: Knowledge bases; Docs; Company data; APIs; Software tools
Company: Inkeep Inc., founded 2023
Last verified: 2026-06-03
## Embrace.ai
URL: https://aicxstack.com/tools/embrace-ai
Vendor: https://embrace.ai
Summary: AI-powered B2B support platform for technical customer self-service and agent assist
Categories: Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Conversational search for customers and agents; AI-powered ticket deflection; Brand-tuned virtual agents; Agent assist copilot within Zendesk/Jira; Knowledge base optimization with gap detection
Integrations: Zendesk; Jira Service Management; Confluence; Notion; Guru
Company: Embrace.ai, founded 2023
Last verified: 2026-06-04
## Avoca
URL: https://aicxstack.com/tools/avoca
Vendor: https://www.avocaresearch.com
Summary: AI system for complex support workflows with $125M Series B funding
Categories: Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Complex workflow automation; Intelligent routing; Enterprise-grade security; Workflow orchestration; Integration with legacy systems
Integrations: Enterprise systems; Custom integrations
Company: Avoca, founded 2022
Last verified: 2026-06-04
## Conduit
URL: https://aicxstack.com/tools/conduit
Vendor: https://www.conduit.ai/
Summary: AI agent platform driving conversational outcomes across support and sales workflows
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Modular AI agents; Multi-step conversation workflows; Support and sales automation; Complex query handling; Revenue optimization
Integrations: CRM platforms; Business systems
Company: Conduit Inc., founded 2023
Last verified: 2026-06-05
## Fluid AI
URL: https://aicxstack.com/tools/fluid-ai
Vendor: https://www.fluid.ai
Summary: Agentic AI platform for enterprise voice, chat, email, and WhatsApp support
Categories: Voice AI, Chatbots
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI replacing IVRs; WhatsApp agent automation; Email and chat automation; Multichannel orchestration; Agentic AI workflows
Integrations: Slack; Microsoft Teams; WhatsApp; Email systems
Company: Fluid AI International Corporation, founded 2022
Last verified: 2026-06-07
## Rulebase
URL: https://aicxstack.com/tools/rulebase
Vendor: https://www.rulebase.ai
Summary: AI agents for real-time compliance monitoring across banking and fintech customer interactions
Categories: Quality Assurance, Compliance Monitoring, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: 100% interaction monitoring; Real-time compliance flagging; Risk identification; Quality gap detection; Multi-channel analysis (calls, chats, emails)
Integrations: Call systems; Chat platforms; Email systems; CRM platforms
Company: Rulebase (YC F2024), founded 2024
Last verified: 2026-06-07
## Helptal
URL: https://aicxstack.com/tools/helptal
Vendor: https://helptal.com
Summary: All-in-one AI helpdesk unifying ticketing, live chat, knowledge base, and appointment booking
Categories: Helpdesk AI, Chatbots
Pricing model: freemium
Starting price: Free / $19/agent/month
Free plan: yes; free trial: yes
Features: Multichannel shared inbox; AI chatbot; Live chat widget; Knowledge base; Appointment booking
Integrations: Slack; Microsoft Teams; WhatsApp; Zendesk; Help Scout
Company: Evith LLC, founded 2026
Last verified: 2026-06-08
## Sidekick (TextSidekick)
URL: https://aicxstack.com/tools/sidekick-textsidekick
Vendor: https://textsidekick.com
Summary: SMS assistant for frontline workers providing instant answers from company documents
Categories: Agent Assist
Pricing model: freemium
Starting price: Free trial available
Free plan: no; free trial: yes
Features: SMS interface; Document ingestion; Video tutorial generation; Multi-language support; Photo identification
Integrations: Document management systems; Video platforms; Supervisor SMS escalation
Company: Sidekick Inc, founded 2025
Last verified: 2026-06-10
## Gemini Enterprise for Customer Experience
URL: https://aicxstack.com/tools/gemini-enterprise-for-customer-experience
Vendor: https://cloud.google.com/gemini-enterprise-cx
Summary: Google Cloud's enterprise AI agents for commerce and customer support
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Multimodal AI agents (voice, text, vision); Pre-built Shopping agent; Customer Experience Agent Studio; Natural language reasoning; Agent Assist for training
Integrations: Google Cloud services; Commerce platforms; Enterprise systems
Company: Google Cloud, founded 2024
Last verified: 2026-06-12
## NiCE AI Agents for Self-Service
URL: https://aicxstack.com/tools/nice-ai-agents-for-self-service
Vendor: https://www.nice.com/products/ai-agents-for-self-service
Summary: Agentic AI agents for customer service with built-in memory and personalization
Categories: Self-Service
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Multimodal voice and text channels; Built-in memory and personalization; Workflow orchestration and coordination; Low-code/no-code design; Pre-trained agents ready to deploy
Integrations: Business systems; CRM platforms; Existing support tools
Company: NiCE Systems, founded 2024
Last verified: 2026-06-12
## MirrorFly AI Voice Agent Solution
URL: https://aicxstack.com/tools/mirrorfly-ai-voice-agent-solution
Vendor: https://mirrorfly.com/conversational-ai/voice-agent
Summary: The #1 Customizable CPaaS SDK
Categories: Voice Agents
Pricing model: enterprise
Starting price: not publicly listed
Free plan: no; free trial: no
Features: Real-Time Transcription; Call Summarization; Sentiment Analysis; Appointment Booking; Speech-to-Text (STT)
Integrations: Hubspot
Company: MirrorFly
Last verified: 2026-06-20
## Thunai
URL: https://aicxstack.com/tools/thunai
Vendor: https://www.thunai.ai
Summary: Enterprise agentic AI platform with voice, chat, email agents for contact centers
Categories: Chatbots, Voice AI
Pricing model: freemium
Starting price: Free - $79/mo
Free plan: yes; free trial: yes
Features: Multi-channel agent ecosystem (voice, chat, email, meeting agents); Thunai Brain knowledge management system; 150+ regional language support; Workflow automation and ticket creation; Sentiment analysis and emotional intelligence
Integrations: NICE contact center; Microsoft Teams; RingCentral; 2000+ custom integrations
Company: Thunai AI, founded 2023
Last verified: 2026-06-13
## Five9 Intelligent Virtual Agent
URL: https://aicxstack.com/tools/five9-intelligent-virtual-agent
Vendor: https://www.five9.com
Summary: AI agents platform for voice, digital, and agentic CX in enterprise contact centers
Categories: Voice AI
Pricing model: enterprise
Starting price: $119-$159/user/mo
Free plan: no; free trial: no
Features: Voice and digital AI agents; Five9 Agentic CX for autonomous decision-making; Five9 Agent Assist with real-time transcription; AI Summaries and AI Insights; Dynamic conversation autonomy controls
Integrations: CRM systems; NICE contact center; Genesys; Multiple telephony systems
Company: Five9, founded 1999
Last verified: 2026-06-13
## Oracle Fusion Agentic Applications for CX
URL: https://aicxstack.com/tools/oracle-fusion-agentic-applications-for-cx
Vendor: https://www.oracle.com
Summary: Enterprise agentic AI applications for sales, service, and marketing automation
Pricing model: enterprise
Starting price: Custom - AI Units consumption model
Free plan: no; free trial: no
Features: Contract Compliance Workspace for deal protection; Cross-Sell Program Workspace for revenue expansion; Marketing Command Center for growth opportunities; Service support and customer inquiry automation; Agentic Applications Builder (low-code)
Integrations: Oracle Fusion Cloud ERP; Oracle Fusion Cloud SCM; Oracle Cloud infrastructure; Oracle data management
Company: Oracle Corporation, founded 1977
Last verified: 2026-06-13
## Conferbot
URL: https://aicxstack.com/tools/conferbot
Vendor: https://conferbot.com
Summary: No-code AI chatbot builder for lead generation and support
Categories: Chatbots
Pricing model: freemium
Starting price: Free plan; $30/month paid plans
Free plan: yes; free trial: yes
Features: Drag-and-drop chatbot builder; AI-powered responses; Lead generation flows; Customer support automation; Multi-channel deployment (website, social)
Integrations: Zapier; HubSpot; Salesforce; 200+ apps via Zapier; WordPress
Company: Conferbot, founded 2015
Last verified: 2026-06-16
## Clarm
URL: https://aicxstack.com/tools/clarm
Vendor: https://clarm.ai
Summary: All-in-one AI for sales, distribution, and customer support
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Inbound capture across channels; Buyer intent qualification; Revenue routing automation; Lead distribution; Customer support handling
Integrations: CRM systems; Sales tools; Communication channels
Company: Clarm, founded 2024
Last verified: 2026-06-16
## SoundHound AI (with Interactions)
URL: https://aicxstack.com/tools/soundhound-ai-with-interactions
Vendor: https://www.soundhound.com/
Summary: Enterprise-grade voice and conversational AI for customer service at scale
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Smart Answering service (100% call handling); Voice AI with advanced speech recognition; Multi-language support (25+) with accent adaptation; Amelia Platform for enterprise agents; Workflow orchestration and human-in-the-loop
Integrations: Contact center platforms; CRM systems; Back-office systems; Custom APIs
Company: SoundHound AI, Inc., founded 2013
Last verified: 2026-06-17
## Wavelength
URL: https://aicxstack.com/tools/wavelength
Vendor: https://wavelength.cx/
Summary: AI-native customer intelligence platform for post-sales and account management teams
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: AI-native CRM for post-sales teams; Unified customer data stack integration; AI assistant for direct data queries; Automated account prioritization; Agent Builder for personalized outreach
Integrations: Slack; Zendesk; Salesforce; HubSpot; 40+ connectors
Company: Wavelength (Assembly Works Inc.), founded 2023
Last verified: 2026-06-17
## Robin (by Atera)
URL: https://aicxstack.com/tools/robin-by-atera
Vendor: https://www.atera.com/ai/robin
Summary: Autonomous IT support agent resolving device and cloud issues end-to-end with 50% resolution guarantee
Categories: Helpdesk AI
Pricing model: paid
Starting price: Custom pricing (included as add-on to Atera plans)
Free plan: no; free trial: yes
Features: Autonomous ticket resolution; Device and cloud troubleshooting; Identity verification with Okta/Azure AD; Approved action execution; Escalation with full context
Integrations: Atera RMM; Zendesk; Freshdesk; Microsoft Teams; Slack
Company: Atera Networks, founded 2011
Last verified: 2026-06-18
## Creweai
URL: https://aicxstack.com/tools/creweai
Vendor: https://crewe.ai
Summary: AI agents for customer support with deep knowledge base training and enterprise integrations
Categories: Multilingual Support
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: yes
Features: 50+ language support; NLP and enterprise LLM; Human-like conversational AI; Full deployment management; White-labeling
Integrations: Zendesk; Intercom; Freshdesk; Custom APIs
Company: Crescendo.ai, founded 2024
Last verified: 2026-06-18
## Leaping AI
URL: https://aicxstack.com/tools/leaping-ai
Vendor: https://www.leapingai.com
Summary: Voice and text AI agents for high-volume customer service and lead qualification
Categories: Voice AI, Chatbots
Pricing model: enterprise
Starting price: Custom - per-request monthly subscription
Free plan: no; free trial: yes
Features: Voice and text AI agents; Up to 70% call automation; Visual dialogue builder; Multi-language support; Self-improving capabilities
Integrations: HubSpot; Salesforce; Zapier; Custom HTTP requests; Scheduling software
Company: Leaping AI Inc., founded 2023
Last verified: 2026-06-20
## Solidroad
URL: https://aicxstack.com/tools/solidroad
Vendor: https://www.solidroad.com
Summary: AI QA and automated agent training platform that closes the gap between quality insights and performance
Categories: Quality Assurance, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: 100% conversation analysis (all channels); Automated QA scoring; Scenario-specific training generation; Real-time coaching; AI agent error detection
Integrations: Zendesk; Salesforce; Intercom; Custom CRM systems
Company: Solidroad Inc., founded 2023
Last verified: 2026-06-20
## Zonka Feedback
URL: https://aicxstack.com/tools/zonka-feedback
Vendor: https://www.zonkafeedback.com
Summary: AI-powered customer feedback analysis with real-time sentiment and intent detection
Categories: Sentiment Analysis
Pricing model: freemium
Starting price: Free for basic features; paid plans start at custom pricing
Free plan: yes; free trial: yes
Features: Real-time sentiment analysis; Intent detection and theme analysis; Automated response workflows; Text analysis and emotion detection; Custom reporting
Integrations: Zendesk; Salesforce; HubSpot; Custom CRM systems; Email platforms
Company: Zonka Feedback Inc., founded 2018
Last verified: 2026-06-20
## CloudTalk AI Voice Agents
URL: https://aicxstack.com/tools/cloudtalk-ai-voice-agents
Vendor: https://www.cloudtalk.io
Summary: AI voice agents integrated with conversation intelligence and power dialer for SMBs
Categories: Voice AI
Pricing model: freemium
Starting price: $19/user/month
Free plan: no; free trial: yes
Features: AI Voice Agents; Conversation Intelligence; Power Dialer; 100+ CRM integrations; Call recording and transcription
Integrations: HubSpot; Salesforce; Pipedrive; Zendesk; Zapier
Company: CloudTalk Ltd., founded 2015
Last verified: 2026-06-20
## CrafterQ
URL: https://aicxstack.com/tools/crafterq
Vendor: https://crafterq.ai
Summary: Website AI agent platform for engagement, sales, and support with sentiment detection
Categories: Chatbots, Sentiment Analysis
Pricing model: freemium
Starting price: Free plan available, no credit card required
Free plan: yes; free trial: yes
Features: Website AI Agent; Sentiment Shift Detection; Lead Qualification; Multi-channel Deployment (web, mobile, messaging); Emotional Tone Recognition
Integrations: Shopify; HubSpot; Salesforce; Twilio; WhatsApp Business API
Company: CrafterQ, founded 2023
Last verified: 2026-06-21
## ServiceNow Autonomous Workforce
URL: https://aicxstack.com/tools/servicenow-autonomous-workforce
Vendor: https://www.servicenow.com/products/autonomous-workforce.html
Summary: AI-powered team of specialists for IT support and business service management
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom (1-3 day implementation)
Free plan: no; free trial: no
Features: L1 Service Desk AI Specialist; Now Assist GenAI layer; End-to-end issue resolution; Proactive remediation; Historical incident learning
Integrations: ServiceNow ITSM; Slack; Microsoft Teams; Active Directory
Company: ServiceNow Inc., founded 2003
Last verified: 2026-06-22
## Level AI
URL: https://aicxstack.com/tools/level-ai
Vendor: https://www.levelai.com
Summary: Full-stack contact center platform with agent assist, QA, and voice insights
Categories: Agent Assist, Quality Assurance, Conversation Analytics, Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Agent assist; Automated QA (InstaScore); Voice of Customer analytics; AI virtual agents; Real-time coaching
Integrations: Zendesk; Genesys; Avaya; Salesforce; Tableau
Company: Level AI, founded 2019
Last verified: 2026-06-22
## Landbot
URL: https://aicxstack.com/tools/landbot
Vendor: https://landbot.io
Summary: No-code conversational AI builder for customer service, lead generation, and appointment booking
Pricing model: freemium
Starting price: Free (with paid plans available)
Free plan: yes; free trial: yes
Features: No-code chatbot builder; Visual drag-and-drop interface; Multi-channel support (WhatsApp, web, Facebook, API); AI appointment assistant; Conditional logic and formulas
Integrations: WhatsApp; Facebook Messenger; Web chat; Custom API; Zapier
Company: Landbot Inc., founded 2016
Last verified: 2026-06-23
## ReleaseDock
URL: https://aicxstack.com/tools/releasedock
Vendor: https://www.releasedock.co/
Summary: In-app support widget combining AI agent, help center, and product changelog
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free (founding member lifetime deals available)
Free plan: yes; free trial: yes
Features: Embedded support widget; AI agent with knowledge grounding; Hosted help center; Product changelog management; Live chat with human handoff
Integrations: Website embedding; Standard web technologies
Company: ReleaseDock Inc., founded 2026
Last verified: 2026-06-24
## WorkClaw
URL: https://aicxstack.com/tools/workclaw
Vendor: https://www.workclaw.com/
Summary: Team-based AI coworkers that collaborate in Slack and Microsoft Teams
Categories: Agent Assist
Pricing model: freemium
Starting price: Free + $29/month
Free plan: yes; free trial: yes
Features: Team-based AI agents; Slack/Microsoft Teams integration; Inter-agent collaboration (ClawChat); 3,000+ app integrations; Custom skills and routines
Integrations: Slack; Microsoft Teams; 3,000+ applications including Google Workspace, CRM platforms
Company: WorkClaw Inc., founded 2026
Last verified: 2026-06-24
## Sierra AI
URL: https://aicxstack.com/tools/sierra-ai
Vendor: https://www.sierriai.com
Summary: Brand-aligned conversational AI agents for enterprise customer support
Pricing model: enterprise
Starting price: Custom (typically $150K-$400K+ entry point)
Free plan: no; free trial: no
Features: Multi-model conversational AI; Brand voice customization; Complex customer journey handling; High transaction volume support; Regulated environment compliance
Integrations: Salesforce; Custom enterprise systems
Company: Sierra AI Inc., founded 2023
Last verified: 2026-06-25
## Botpress
URL: https://aicxstack.com/tools/botpress
Vendor: https://botpress.com
Summary: Enterprise-grade AI agent platform handling complex support workflows
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free to start; Plus from $5/month; Team plans and custom Enterprise
Free plan: yes; free trial: yes
Features: AI-native helpdesk; Agent studio with visual builder; Complex multi-step workflows; Autonomous ticket resolution; Intelligent human handoff with context
Integrations: Zendesk; Intercom; Custom APIs; WhatsApp; Messenger
Company: Botpress Inc., founded 2016
Last verified: 2026-06-25
## Breeze AI (HubSpot)
URL: https://aicxstack.com/tools/breeze-ai-hubspot
Vendor: https://www.hubspot.com/products/artificial-intelligence
Summary: Native CRM-integrated AI agents for marketing, sales, and support
Pricing model: freemium
Starting price: Free (Breeze Assistant); Professional/Enterprise plans required for Agents; $0.50 per resolved conversation
Free plan: yes; free trial: yes
Features: Customer Agent (support automation); Prospecting Agent; Data Agent; Breeze Assistant (free); Multi-channel support (9+ channels)
Integrations: HubSpot CRM; WhatsApp; SMS; Email; Chat
Company: HubSpot Inc., founded 2006
Last verified: 2026-06-25
## Cognigy
URL: https://aicxstack.com/tools/cognigy
Vendor: https://www.cognigy.com
Summary: Agentic AI platform for enterprise contact centers with voice and chat automation
Categories: Voice AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Agentic AI with reasoning capabilities; Voice and chat agents; Real-time memory and personalization; Multimodal interactions; AI Copilot for agents
Integrations: Amazon Connect; Genesys; 8x8; Avaya; Salesforce
Company: NiCE Cognigy, founded 2016
Last verified: 2026-06-25
## Computer (CX Agent)
URL: https://aicxstack.com/tools/computer-cx-agent
Vendor: https://computer.com/
Summary: AI agent for automating routine customer support inquiries
Categories: Chatbots
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: Routine inquiry automation; Knowledge base consultation; Intelligent response generation; Automatic ticket creation; Agent assignment
Integrations: Knowledge management systems; Helpdesk platforms; CRM systems
Company: Computer, founded 2023
Last verified: 2026-07-01
## Canvas
URL: https://aicxstack.com/tools/canvas
Vendor: https://www.canvasapp.com
Summary: AI-powered customer success platform with real-time churn detection and proactive growth opportunities
Pricing model: paid
Starting price: Custom enterprise pricing
Free plan: no; free trial: yes
Features: Canvas Copilot for real-time signal monitoring; Automated churn detection and risk flagging; Expansion opportunity identification; Dynamic report generation; Customer health scoring
Integrations: Salesforce; HubSpot; Stripe; Standard CRM APIs
Company: Canvas, founded 2024
Last verified: 2026-06-26
## Butterflye
URL: https://aicxstack.com/tools/butterflye
Vendor: https://www.butterflye.ai
Summary: AI-powered product engagement platform converting technical updates into personalized customer communications
Pricing model: freemium
Starting price: Free with paid premium tiers
Free plan: yes; free trial: yes
Features: AI-powered release documentation generation; Persona-driven communication personalization; Automated FAQ and messaging creation; Customer sentiment tracking; Feature announcement automation
Integrations: Salesforce; HubSpot; Slack; Email platforms
Company: Butterflye, founded 2024
Last verified: 2026-06-26
## Coworker.ai
URL: https://aicxstack.com/tools/coworker-ai
Vendor: https://www.coworker.ai
Summary: AI agent platform helping customer success managers reduce burnout with automated meeting prep and follow-up
Pricing model: paid
Starting price: Custom pricing per seat/organization
Free plan: no; free trial: yes
Features: Automated meeting brief preparation; Real-time meeting note generation; Automatic CRM logging and updates; AI-drafted follow-up messages; Action item highlighting and tracking
Integrations: Salesforce; HubSpot; Slack; Google Workspace; Microsoft Teams
Company: Coworker.ai, founded 2023
Last verified: 2026-06-26
## SearchUnify
URL: https://aicxstack.com/tools/searchunify
Vendor: https://www.searchunify.com
Summary: Enterprise agentic AI platform covering full support lifecycle from frontline resolution to knowledge automation
Categories: Quality Assurance
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: yes
Features: Full support lifecycle automation; Frontline resolution agents; L2 troubleshooting automation; Quality assurance and auditing; Autonomous knowledge creation
Integrations: Zendesk; Salesforce Service Cloud; ServiceNow; Custom helpdesk APIs
Company: SearchUnify, founded 2015
Last verified: 2026-06-26
## Hyperleap
URL: https://aicxstack.com/tools/hyperleap
Vendor: https://www.hyperleap.ai
Summary: AI agent platform delivering 98%+ accuracy with zero hallucinations for customer support
Pricing model: paid
Starting price: Custom pricing based on volume
Free plan: yes; free trial: yes
Features: 98%+ accuracy guarantee; Zero hallucination RAG pipeline; Advanced evaluation methodology; Resolution rate optimization; Knowledge base integration
Integrations: Zendesk; Salesforce; Intercom; Standard helpdesk APIs
Company: Hyperleap, founded 2023
Last verified: 2026-06-26
## Helply
URL: https://aicxstack.com/tools/helply
Vendor: https://helply.com
Summary: AI-native B2B support platform with outcome-based pricing
Categories: Helpdesk AI, Agent Assist
Pricing model: freemium
Starting price: Free helpdesk, AI from $0.25/draft
Free plan: yes; free trial: yes
Features: AI agent with outcome pricing; AI drafts with account context; Churn detection; Upsell identification; Revenue intelligence
Integrations: Salesforce; HubSpot; Stripe; Gong; Slack
Company: Helply (formerly Groove), founded 2014
Last verified: 2026-06-27
## Omilia
URL: https://aicxstack.com/tools/omilia
Vendor: https://omilia.com
Summary: Self-learning agentic CX platform with 90%+ task completion
Categories: Voice AI, Quality Assurance
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice AI agents; Chat agents; Self-learning capabilities; Multi-channel support; Workforce AI for QA
Integrations: NICE CXone; RingCentral; Amazon Connect; Talkdesk; WhatsApp
Company: Omilia, founded 2009
Last verified: 2026-06-27
## Deskpro
URL: https://aicxstack.com/tools/deskpro
Vendor: https://www.deskpro.com/
Summary: AI-powered helpdesk with flexible deployment options and multi-channel support
Categories: Helpdesk AI
Pricing model: paid
Starting price: $29/month
Free plan: no; free trial: yes
Features: Multi-deployment options (cloud/on-prem); Deskpro AI with content indexing; Automated routing and triage; Ticket summaries and suggestions; Multi-channel support (email, chat, voice, social)
Integrations: 1000+ integrations; Salesforce; JIRA; Active Directory; Zendesk
Company: Deskpro, founded 2010
Last verified: 2026-06-29
## Macha
URL: https://aicxstack.com/tools/macha
Vendor: https://www.getmacha.com
Summary: AI agent platform that works on top of existing helpdesks
Categories: Agent Assist, Chatbots, Helpdesk AI
Pricing model: paid
Starting price: $299/mo
Free plan: no; free trial: yes
Features: Autonomous ticket resolution; AI agent builder; Multi-system integration; Knowledge base grounding; Credit-based pricing model
Integrations: Zendesk; Freshdesk; Shopify; Stripe; Slack
Company: Macha Inc., founded 2024
Last verified: 2026-06-30
## Freshdesk Freddy AI
URL: https://aicxstack.com/tools/freshdesk-freddy-ai
Vendor: https://www.freshworks.com/freshdesk/
Summary: Native AI suite for helpdesk automation with copilot and autonomous agents
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: $49/agent/month (Pro plan); Freddy Copilot: $29/agent/month; AI Agent: $100 per 1,000 sessions
Free plan: no; free trial: yes
Features: Freddy AI Copilot (agent assist, reply suggestions, ticket summarization); Freddy AI Agent (autonomous resolution); Vertical AI Agents (prebuilt domain-specific automations); Workflow automation; Knowledge base integration
Integrations: Freshdesk; Freshchat; Shopify; Custom integrations
Company: Freshworks Inc., founded 2010
Last verified: 2026-06-30
## Lorikeet
URL: https://aicxstack.com/tools/lorikeet
Vendor: https://www.lorikeetcx.ai/
Summary: AI-powered customer concierge for complex support workflows
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: End-to-end workflow automation; Multi-channel support (chat, email, voice); SOP-based resolution; Secure integrations with guardrails; Real-time escalation management
Integrations: Zendesk; HubSpot; Slack; Email; Custom systems
Company: Lorikeet, founded 2024
Last verified: 2026-07-01
## Elementum AI
URL: https://aicxstack.com/tools/elementum-ai
Vendor: https://www.elementum.ai/
Summary: Enterprise AI workflow orchestration without data replication
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Workflow orchestration engine; Multi-LLM support (OpenAI, Anthropic, Gemini); Zero Persistence Architecture; Deterministic guardrails; Confidence-threshold routing
Integrations: Snowflake; Databricks; AWS; Azure; ServiceNow
Company: Elementum AI, founded 2022
Last verified: 2026-07-01
## Shelf
URL: https://aicxstack.com/tools/shelf
Vendor: https://www.shelf.ai
Summary: Knowledge quality management platform that identifies issues before AI systems use them
Categories: Quality Assurance
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Knowledge quality scanning; Duplicate detection; Compliance risk identification; Real-time monitoring; Content alerts
Integrations: Knowledge bases; Content repositories
Company: Shelf AI, founded 2023
Last verified: 2026-07-03
## Goodcall
URL: https://aicxstack.com/tools/goodcall
Vendor: https://www.goodcall.ai
Summary: Simple AI voice agent for small business phone automation
Categories: Voice AI
Pricing model: freemium
Starting price: Free with paid tier options
Free plan: yes; free trial: yes
Features: Voice AI agent; Appointment scheduling; Lead qualification; Natural conversation; CRM integration
Integrations: CRM systems; Calendar apps
Company: Goodcall, founded 2023
Last verified: 2026-07-03
## Pifini
URL: https://aicxstack.com/tools/pifini
Vendor: https://pifini.ai
Summary: Real-time call sentiment scoring and AI coaching for partner sales teams
Categories: Sentiment Analysis, Quality Assurance, Agent Assist
Pricing model: freemium
Starting price: $50/user/year
Free plan: yes; free trial: yes
Features: Real-time sentiment scoring; Live AI coaching; Call analysis; Prescriptive training; Success criteria measurement
Integrations: CRM systems; Call platforms
Company: Pifini AI, founded 2022
Last verified: 2026-07-03
## Buildlog
URL: https://aicxstack.com/tools/buildlog
Vendor: https://buildlog.ai
Summary: AI-powered construction project communication and issue tracking
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: AI communication automation; Issue tracking; Project coordination; Team collaboration; Workflow automation
Integrations: Construction management tools
Company: Buildlog, founded 2023
Last verified: 2026-07-03
## Stonly
URL: https://aicxstack.com/tools/stonly
Vendor: https://www.stonly.com
Summary: AI-powered knowledge management platform with agent copilot for support
Categories: Agent Assist
Pricing model: paid
Starting price: $12.50/user/month
Free plan: no; free trial: yes
Features: Agent Assist copilot; Ticket summarization; Knowledge suggestions; Response generation; Self-service guidance
Integrations: Support platforms; Knowledge repositories
Company: Stonly, founded 2019
Last verified: 2026-07-03
## Glean
URL: https://aicxstack.com/tools/glean
Vendor: https://www.glean.com
Summary: Enterprise AI search and knowledge discovery across all business apps
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI search; Permission-aware answers; Multi-source integration; Knowledge Agent; Citation tracking
Integrations: Slack; Google Drive; CRM; Project management tools; Cloud storage
Company: Glean Inc., founded 2019
Last verified: 2026-07-03
## Shepherd
URL: https://aicxstack.com/tools/shepherd
Vendor: https://www.shepherd.ai
Summary: Unified memory platform that ingest all tools into shared agent workspace
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: Unified memory system; Tool ingestion automation; Agent indexing; Cross-tool context sharing; Knowledge aggregation
Integrations: All tools via API; Customer support platforms; Team communication tools
Company: Shepherd AI, founded 2024
Last verified: 2026-07-07
## Missive
URL: https://aicxstack.com/tools/missive
Vendor: https://missiveapp.com
Summary: AI-powered team inbox for shared email, chat, SMS, and task collaboration
Pricing model: freemium
Starting price: Free (up to 3 users) / $14/user/month
Free plan: yes; free trial: yes
Features: Shared team inboxes; Internal comment threads; Real-time collaborative drafting; AI drafts and summaries; Workflow automation rules
Integrations: Salesforce; HubSpot; Asana; ClickUp; Trello
Company: Missive Corp., founded 2013
Last verified: 2026-07-10
## Neuron7.ai
URL: https://aicxstack.com/tools/neuron7-ai
Vendor: https://www.neuron7.ai
Summary: AI service intelligence platform for complex technical support and field service
Pricing model: enterprise
Starting price: Custom (contact sales)
Free plan: no; free trial: no
Features: Service Expertise Graph; Guided troubleshooting; Predictive failure prevention; First-time fix optimization; Knowledge preservation
Integrations: Salesforce; ServiceNow; SAP; Microsoft; Direct CRM/FSM platform integrations
Company: Neuron7.ai Inc., founded 2020
Last verified: 2026-07-10
## Neuron7 Neuro AI Agent
URL: https://aicxstack.com/tools/neuron7-neuro-ai-agent
Vendor: https://www.neuron7.ai
Summary: Next-gen deterministic AI agent eliminating hallucinations in mission-critical service
Pricing model: enterprise
Starting price: Custom (contact sales)
Free plan: no; free trial: no
Features: Deterministic AI reasoning; Validated fix guidance; Autonomous multi-step problem solving; Zero hallucination design; Agent-to-Agent collaboration (A2A)
Integrations: Salesforce; Microsoft; ServiceNow; SAP; Leading enterprise service platforms
Company: Neuron7.ai Inc., founded 2025
Last verified: 2026-07-10
## Workativ
URL: https://aicxstack.com/tools/workativ
Vendor: https://workativ.com
Summary: AI agents for IT and HR support that automate 80% of repetitive queries
Categories: Helpdesk AI
Pricing model: paid
Starting price: Custom pricing
Free plan: yes; free trial: yes
Features: Conversational AI chatbots; AI workflow automation; Knowledge AI; Agent handover; Omnichannel deployment
Integrations: Microsoft Teams; Slack; ServiceNow; Freshservice; Jira Service Desk
Company: Workativ Inc., founded 2020
Last verified: 2026-07-11
## Amulet
URL: https://aicxstack.com/tools/amulet
Vendor: https://amulet.so
Summary: AI agents for post-sales teams that monitor accounts and drive retention expansion
Pricing model: paid
Starting price: Custom pricing
Free plan: no; free trial: yes
Features: Churn risk prediction; Feature adoption tracking; Upsell opportunity detection; Automated outreach drafting; Account health monitoring
Integrations: CRM systems; Support platforms; Product analytics; Communication data
Company: Amulet, founded 2026
Last verified: 2026-07-11
## Gradient Labs
URL: https://aicxstack.com/tools/gradient-labs
Vendor: https://gradient-labs.ai
Summary: AI customer operations platform purpose-built for financial services compliance
Categories: Chatbots, Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Financial services guardrails; Complex multi-step resolution; Back-office automation; Compliance automation; Vulnerability detection
Integrations: CRM systems; Billing platforms; Compliance tools
Company: Gradient Labs Ltd., founded 2023
Last verified: 2026-07-26
## Nurix AI
URL: https://aicxstack.com/tools/nurix-ai
Vendor: https://www.nurix.ai
Summary: Enterprise voice and chat AI agents for end-to-end customer support workflows at scale
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: yes
Features: voice and chat agents; multi-step workflow automation; context-aware escalation; 300+ enterprise integrations; multilingual support
Integrations: Salesforce CRM; SAP; Oracle; Zendesk; ServiceNow
Company: Nurix AI, founded 2024
Last verified: 2026-07-13
## IrisAgent
URL: https://aicxstack.com/tools/irisagent
Vendor: https://www.irisagent.com
Summary: Grounded AI agent assist for support teams with 95%+ validated accuracy
Categories: Agent Assist
Pricing model: paid
Starting price: $X/agent/month
Free plan: no; free trial: yes
Features: grounded agent assist; hallucination removal; knowledge base integration; real-time suggestions; async assist
Integrations: Zendesk; Help Scout; Intercom; native helpdesk APIs
Company: IrisAgent Inc., founded 2022
Last verified: 2026-07-14
## My AI Front Desk
URL: https://aicxstack.com/tools/my-ai-front-desk
Vendor: https://www.myaifrontdesk.com
Summary: 24/7 AI receptionist handling calls, texts, and appointment scheduling
Categories: Voice AI, Chatbots
Pricing model: paid
Starting price: $X/month
Free plan: no; free trial: yes
Features: voice AI receptionist; appointment scheduling; FAQ handling; lead qualification; CRM integration
Integrations: Slack; CRM systems; calendar apps; custom webhooks
Company: My AI Front Desk Inc., founded 2023
Last verified: 2026-07-14
## Air AI
URL: https://aicxstack.com/tools/air-ai
Vendor: https://www.air.ai
Summary: Autonomous AI voice agent for complex customer service conversations
Categories: Voice AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: autonomous voice conversations; complex issue handling; real-time adaptation; CRM integration; automatic call logging
Integrations: CRM systems; support platforms; business tools
Company: Air AI Inc., founded 2023
Last verified: 2026-07-14
## Replicant
URL: https://aicxstack.com/tools/replicant
Vendor: https://www.replicant.com
Summary: End-to-end AI voice and chat agents with conversation intelligence
Categories: Voice AI, Chatbots, Conversation Analytics
Pricing model: paid
Starting price: Resolution-based pricing (Custom)
Free plan: no; free trial: yes
Features: voice and chat agents; end-to-end resolution; 100% call analysis; automatic QA scoring; conversation intelligence
Integrations: CRM systems; helpdesk platforms; business tools
Company: Replicant Inc., founded 2018
Last verified: 2026-07-14
## Observe.AI
URL: https://aicxstack.com/tools/observe-ai
Vendor: https://observe.ai
Summary: GenAI conversation intelligence platform for contact center analytics and AI agents
Categories: Conversation Analytics, Voice AI, Quality Assurance
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: VoiceAI Agents for autonomous call handling; Real-time AI Copilot for agent assistance; Auto QA - automated quality assurance; Post-interaction AI summaries; Sentiment analysis and emotion detection
Integrations: Salesforce; Zendesk; NICE inContact; Genesys; Amazon Connect
Company: Observe.AI, founded 2017
Last verified: 2026-07-15
## My AskAI
URL: https://aicxstack.com/tools/my-askai
Vendor: https://www.myaskai.com
Summary: AI chatbot for startups with predictable pricing and no lock-in
Categories: Chatbots, Knowledge Base AI
Pricing model: freemium
Starting price: Free trial, then paid plans
Free plan: no; free trial: yes
Features: knowledge base integration; no-code setup; free trial available; predictable pricing; multi-channel support
Integrations: Zendesk; Gorgias; Kustomer; Shopify
Company: My AskAI, founded 2023
Last verified: 2026-07-16
## Enjo AI
URL: https://aicxstack.com/tools/enjo-ai
Vendor: https://www.enjo.ai/
Summary: AI agents for B2B support without helpdesk replacement or migration
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free (200 AI replies/month)
Free plan: yes; free trial: yes
Features: Autonomous AI agent with end-to-end resolution; No-code AI Studio for agent creation; Multi-step AI Flows with visual builder; Action-taking across Okta, Jira, ServiceNow, APIs; Omnichannel Inbox (email, chat, Slack, Teams)
Integrations: Zendesk; ServiceNow; Jira; Salesforce; Slack
Company: Enjo AI, founded 2023
Last verified: 2026-07-18
## Ada
URL: https://aicxstack.com/tools/ada
Vendor: https://www.ada.cx/
Summary: AI-first customer service platform resolving 80%+ of inquiries autonomously with reasoning engine
Categories: Chatbots, Agent Assist
Pricing model: enterprise
Starting price: Custom (Usage-based)
Free plan: no; free trial: yes
Features: Reasoning Engine for intent understanding; Playbooks for workflow automation; Omnichannel support (chat, email, voice, social); Multilingual capabilities (50+ languages); Sentiment analysis and tone adaptation
Integrations: Zendesk; Salesforce; Shopify; Stripe; Custom CRM/helpdesk systems
Company: Ada Support Inc., founded 2016
Last verified: 2026-07-18
## Kapture CX
URL: https://aicxstack.com/tools/kapture-cx
Vendor: https://www.kapture.cx
Summary: Enterprise agentic AI platform for omnichannel customer experience with deep industry specialization
Categories: Helpdesk AI, Chatbots, Quality Assurance
Pricing model: enterprise
Starting price: Custom pricing
Free plan: no; free trial: yes
Features: Agentic AI platform; omnichannel ticketing; AI chatbots; workflow automation; conversation intelligence
Integrations: Multiple enterprise applications; CRMs; business systems
Company: Kapture CX, founded 2014
Last verified: 2026-07-19
## Verse
URL: https://aicxstack.com/tools/verse
Vendor: https://verse.ai
Summary: Build and hire autonomous AI employees from a single prompt
Categories: Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Multi-agent orchestration; Persistent agents; Cross-app automation; Prompt-based deployment; Workflow automation
Integrations: Business applications; CRM systems; Helpdesk platforms
Company: Verse, founded 2024
Last verified: 2026-07-20
## Breadcromb
URL: https://aicxstack.com/tools/breadcromb
Vendor: https://breadcromb.io
Summary: Browser that remembers everything and can act on anything for customer support teams
Categories: Chatbots, Agent Assist
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: Local-first memory; AI research copilot; Privacy-focused; Action-oriented; Context retention
Integrations: Web applications
Company: Breadcromb, founded 2024
Last verified: 2026-07-20
## Phonely
URL: https://aicxstack.com/tools/phonely
Vendor: https://phonely.ai
Summary: Voice AI and conversation automation for customer support
Categories: Voice AI, Conversation Analytics
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice agents; Call automation; Conversation intelligence; Agent evaluation; Natural dialogue
Integrations: Telephony systems; CRM platforms
Company: Phonely, founded 2024
Last verified: 2026-07-20
## Coval
URL: https://aicxstack.com/tools/coval
Vendor: https://coval.ai
Summary: Voice agent evaluation and quality assurance for customer support calls
Categories: Conversation Analytics, Quality Assurance, Voice AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Call evaluation; Voice agent QA; Conversation analytics; Performance metrics; Quality monitoring
Integrations: Call center platforms; Voice AI systems
Company: Coval, founded 2024
Last verified: 2026-07-20
## Azeon
URL: https://aicxstack.com/tools/azeon
Vendor: https://azeon.ai
Summary: Agentic AI platform with Result-as-a-Service pricing - pay only for successfully resolved tickets
Categories: Chatbots
Pricing model: paid
Starting price: Custom; Result-as-a-Service pricing per resolved ticket
Free plan: no; free trial: yes
Features: Agentic AI agents; Result-based pricing; Multi-channel support; Customer context reasoning; No seat/token/action fees
Integrations: CRM systems; Helpdesk platforms; ERP systems; Communication tools; Custom integrations
Company: Azilen Technologies, founded 2023
Last verified: 2026-07-21
## Voyc.ai
URL: https://aicxstack.com/tools/voyc-ai
Vendor: https://www.voyc.ai
Summary: Conversation monitoring and compliance management for customer service and support teams
Categories: Quality Assurance, Compliance Monitoring, Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Conversation monitoring; Compliance management; QA automation; Script adherence tracking; At-risk customer flagging
Integrations: Customer support platforms; Contact center systems
Company: Voyc.ai, founded 2021
Last verified: 2026-07-23
## Wizr AI
URL: https://aicxstack.com/tools/wizr-ai
Vendor: https://wizr.ai
Summary: Sentiment analysis combining customer support automation, intelligent routing, and workflow automation
Categories: Sentiment Analysis, Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time sentiment analysis; Emotion detection; Intelligent routing; Workflow automation; Ticket prioritization
Integrations: Helpdesk platforms; CRM systems; Communication channels
Company: Wizr AI, founded 2022
Last verified: 2026-07-23
## Atomicwork
URL: https://aicxstack.com/tools/atomicwork
Vendor: https://www.atomicwork.com
Summary: AI-native ITSM platform with universal AI agent (Atom) automating 85% of service desk tasks
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Universal AI agent (Atom); Slack & Teams integration; Service request automation; Incident management; Asset management
Integrations: Microsoft Teams; Slack; Okta; Lansweeper; Microsoft
Company: Atomicwork Inc., founded 2023
Last verified: 2026-07-24
## Synthetic Users
URL: https://aicxstack.com/tools/synthetic-users
Vendor: https://www.syntheticusers.ai
Summary: AI-powered customer research platform using synthetic personas for rapid product testing and feedback
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Synthetic persona creation; AI-powered user research; Simulated user interactions; Product testing; Design feedback
Integrations: Product research tools; Design platforms; Analytics tools
Company: Synthetic Users (Berry), founded 2023
Last verified: 2026-07-24
## Canvas Analytics
URL: https://aicxstack.com/tools/canvas-analytics
Vendor: https://canvaslabs.ai
Summary: AI platform converting unstructured customer interaction data into actionable insights
Categories: Sentiment Analysis, Quality Assurance, Conversation Analytics
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: AI analysis of customer interactions; Niche jargon and context understanding; No-code AI configuration; Actionable insights generation; Call center analytics
Integrations: Call recording systems; Chat platforms; CRM systems; BI tools
Company: Canvas Labs, founded 2021
Last verified: 2026-07-25
## Hugo
URL: https://aicxstack.com/tools/hugo
Vendor: https://www.crisp.chat/hugo
Summary: Ultra-low-cost AI support agent at $0.05/conversation with MCP tool access
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: $45/mo (Crisp Mini with $5 AI credits)
Free plan: yes; free trial: yes
Features: $0.05 per conversation; Multi-turn intelligence; MCP tool integrations; Model choice (Claude, GPT, Llama); Conditional logic
Integrations: Crisp support suite; CRM systems; Billing platforms; Internal tools via MCP
Company: Crisp Inc., founded 2012
Last verified: 2026-07-26
## Verse AI
URL: https://aicxstack.com/tools/verse-ai
Vendor: https://www.useverse.ai/
Summary: Build persistent autonomous AI employees that execute work 24/7 without code
Categories: Agent Assist
Pricing model: paid
Starting price: Custom (contact sales)
Free plan: no; free trial: yes
Features: Autonomous AI employees with persistent roles; Multi-agent coordination in Spaces; Natural language prompt-based creation; Tool and system integration; Computer access for agents
Integrations: Slack; Custom tools and systems via computer access
Company: Verse Labs, founded 2024
Last verified: 2026-07-27
## Help.center
URL: https://aicxstack.com/tools/help-center
Vendor: https://help.center/
Summary: AI-first knowledge base with auto-learning from customer conversations and native LLM support
Categories: Chatbots, Self-Service
Pricing model: freemium
Starting price: Free (no credit card required)
Free plan: yes; free trial: yes
Features: AI-powered help center; AI chatbot with instant answers; Automatic article generation from URLs; Conversation-based KB management; Shared email inbox
Integrations: Website import; Email; Custom integrations via APIs
Company: Help.center Inc., founded 2023
Last verified: 2026-07-27
## Cognigy Agent Assist
URL: https://aicxstack.com/tools/cognigy-agent-assist
Vendor: https://www.cognigy.com/solutions/agent-assist
Summary: AI-powered real-time assistance and knowledge for human agents across all channels
Categories: Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time agent recommendations; Cross-channel conversation context; CRM data retrieval; Real-time translation; Suggested responses
Integrations: Genesys; Avaya; AWS; NiCE; Microsoft
Company: Cognigy (part of NiCE Systems), founded 2012
Last verified: 2026-07-29
## Sobot
URL: https://aicxstack.com/tools/sobot
Vendor: https://sobot.io
Summary: Omnichannel AI contact center with five-AI framework for 35% cost reduction
Categories: Chatbots, Helpdesk AI, Voice AI
Pricing model: freemium
Starting price: $30/month or Free for single user
Free plan: yes; free trial: yes
Features: Live chat with AI; Chatbots and AI agents; Voice support; Ticketing system; WhatsApp Business API
Integrations: WhatsApp; Facebook; Instagram; Telegram; LINE
Company: Sobot (Global Leader in Contact Center Solutions), founded 2019
Last verified: 2026-08-01
## OpenFrame
URL: https://aicxstack.com/tools/openframe
Vendor: https://flamingo.run/openframe
Summary: AI-native MSP/IT platform with native PSA, RMM, and helpdesk without per-module billing
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: Per-endpoint pricing (custom)
Free plan: no; free trial: yes
Features: Integrated PSA, RMM, helpdesk; AI ticket triage and routing; Auto-draft replies; Change-risk scoring; Asset reconciliation
Integrations: RMM tools; Ticketing systems; Asset management; Billing systems
Company: Flamingo (OpenFrame), founded 2024
Last verified: 2026-08-01
## Hyro
URL: https://aicxstack.com/tools/hyro
Vendor: https://www.hyro.ai
Summary: Healthcare-specialized voice AI agents for patient access
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Voice and chat agents; Patient scheduling; Appointment management; Call center integration (Cisco Webex); HIPAA compliance
Integrations: Cisco Webex Contact Center; EHR/EMR systems; Scheduling systems
Company: Hyro Inc., founded 2018
Last verified: 2026-08-02
## OpenDesk
URL: https://aicxstack.com/tools/opendesk
Vendor: https://www.openstore.io/opendesk
Summary: AI-powered customer support for ecommerce brands
Categories: Chatbots
Pricing model: paid
Starting price: $49/month
Free plan: no; free trial: yes
Features: Unified multi-channel inbox; AI auto-draft responses; Automatic ticket categorization; Human-centered automation; Customer retention insights
Integrations: Facebook; Instagram; Gmail; Messenger; Shopify
Company: OpenStore, founded 2024
Last verified: 2026-08-02
## Breadcromb (Trace)
URL: https://aicxstack.com/tools/breadcromb-trace
Vendor: https://www.breadcromb.com
Summary: AI browser with local-first memory layer for research & task automation
Categories: Agent Assist
Pricing model: freemium
Starting price: Free - local-first by default
Free plan: yes; free trial: no
Features: Local-first knowledge graph; AI context awareness; Task automation; Research capabilities; Private memory layer
Integrations: Browser-based; Local storage; Optional cloud sync
Company: Breadcromb Inc., founded 2025
Last verified: 2026-08-05
## HelpCrunch
URL: https://aicxstack.com/tools/helpcrunch
Vendor: https://helpcrunch.com
Summary: All-in-one customer support platform with AI Agents and omnichannel chatbot
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free (up to 1 agent)
Free plan: yes; free trial: yes
Features: AI Agents with knowledge base training; Omnichannel chat, email, messaging; Custom AI Agents per function; Multi-language support; Conversational AI with follow-up capability
Integrations: Knowledge bases; Chatbot flows; Custom webhooks; Email systems; Messaging platforms
Company: HelpCrunch, founded 2015
Last verified: 2026-08-07
## Open
URL: https://aicxstack.com/tools/open
Vendor: https://www.open.cx/
Summary: Unified AI customer support platform handling complex queries across all channels
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: omnichannel support (voice, chat, email, WhatsApp, Slack); complex issue resolution; in-house reasoning engine; AI-driven analytics dashboard; seamless handoff to human agents
Integrations: Zendesk; Intercom; Salesforce; HubSpot; Freshdesk
Company: Open Inc., founded 2024
Last verified: 2026-08-08
## Verse AI (Verse.io)
URL: https://aicxstack.com/tools/verse-ai-verse-io
Vendor: https://verse.io
Summary: Autonomous AI agents that coordinate multi-step tasks across business applications
Categories: Agent Assist
Pricing model: enterprise
Starting price: Custom (minimum ~$2,200/mo for teams)
Free plan: no; free trial: yes
Features: multi-agent orchestration; workflow automation; autonomous execution; CRM integration; customizable agents
Integrations: Salesforce; HubSpot; custom CRM systems; calendar systems
Company: Verse (formerly Verse.io), founded 2024
Last verified: 2026-08-29
## Maisa AI
URL: https://aicxstack.com/tools/maisa-ai
Vendor: https://maisa.ai/
Summary: Enterprise AI agents for regulated industries with built-in hallucination prevention
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: no-code agent builder (Maisa Studio); Knowledge Processing Unit (KPU) for accuracy; hallucination prevention; deterministic AI agents; regulated industry compliance
Integrations: AWS; Enterprise systems (via API)
Company: Maisa AI Inc., founded 2024
Last verified: 2026-08-08
## Chatref
URL: https://aicxstack.com/tools/chatref
Vendor: https://chatref.ai/
Summary: RAG-based AI support agent that learns from your actual business documentation
Pricing model: freemium
Starting price: Free (pay-as-you-go)
Free plan: yes; free trial: yes
Features: RAG-based AI with fact-grounding; learns from custom docs/websites; omnichannel (web, email, Slack, WhatsApp); no per-seat pricing; lead capture automation
Integrations: Websites; Email; Slack; WhatsApp; Custom integrations
Company: Chatref, founded 2023
Last verified: 2026-08-08
## Cue
URL: https://aicxstack.com/tools/cue
Vendor: https://www.cuedesk.com
Summary: AI agents for omnichannel customer service across WhatsApp, email, SMS and voice
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: AI agents for FAQs and common inquiries; Multi-channel support (WhatsApp, email, SMS, voice); Lead qualification and sales automation; Real-time order tracking and returns processing; Autonomous issue resolution
Integrations: WhatsApp API; Messenger; Email; SMS gateways; Custom CRM systems
Company: Cue Ltd., founded 2015
Last verified: 2026-08-10
## Aircall AI Voice Agent
URL: https://aicxstack.com/tools/aircall-ai-voice-agent
Vendor: https://aircall.io
Summary: Cloud phone system with AI Voice Agent add-on for handling inbound calls and FAQs 24/7
Pricing model: paid
Starting price: $30/user/mo + $0.49/min for AI Voice Agent
Free plan: no; free trial: yes
Features: Cloud PBX and phone system; AI Voice Agent for inbound automation; FAQ handling and call routing; Real-time caller detail capture; CRM integration
Integrations: Salesforce; HubSpot; Zendesk; Slack; Microsoft Teams
Company: Aircall Inc., founded 2014
Last verified: 2026-08-10
## Botpress Desk
URL: https://aicxstack.com/tools/botpress-desk
Vendor: https://botpress.com/desk
Summary: AI-native helpdesk that resolves L1, L2, L3 tickets without per-seat costs
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: $114-$165/month per AI agent on existing helpdesks; $0 additional seats on Botpress Desk
Free plan: no; free trial: yes
Features: AI ticket automation; Multi-channel support (WhatsApp, Instagram, Slack, Telegram); Knowledge base integration; Escalation routing; Workflow automation
Integrations: Zendesk; Intercom; HubSpot; Notion; Jira
Company: Botpress Inc., founded 2017
Last verified: 2026-08-13
## Hugo (Hugo.ai)
URL: https://aicxstack.com/tools/hugo-hugo-ai
Vendor: https://hugo.ai/en/
Summary: AI customer support agent built on Crisp with 40% autonomous resolution for multi-channel support
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Crisp Mini plan + $5 AI conversations; scaling based on usage
Free plan: no; free trial: yes
Features: Multi-channel support (email, chat, SMS, in-app); No-code setup; Model flexibility; MCP integration; Real-time data access
Integrations: Crisp; Zapier; Custom CRMs; Helpdesks
Company: Hugo (Hugo.ai), founded 2023
Last verified: 2026-08-13
## telli
URL: https://aicxstack.com/tools/telli
Vendor: https://telli.ai
Summary: Enterprise AI agents for omnichannel customer support across voice, chat, and email
Categories: Voice AI, Helpdesk AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI voice agents for inbound calls; Multi-channel support (WhatsApp, chat, email); Human handoff capabilities; Policy and knowledge ingestion; Tone and brand customization
Integrations: CRM systems; WhatsApp; Email platforms; Chat systems
Company: telli GmbH, founded 2024
Last verified: 2026-08-15
## Wevyn
URL: https://aicxstack.com/tools/wevyn
Vendor: https://wevyn.ai
Summary: Omnichannel AI platform unifying voice, chat, WhatsApp and tickets
Categories: Voice AI, Chatbots
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: Autonomous AI voice agents; Omnichannel ticketing; Cloud voice dialer; Multilingual support with code-switching; Shopify integration
Integrations: Shopify; WhatsApp; Email; Chat
Company: Wevyn (Altius), founded 2026
Last verified: 2026-08-16
## Wavity
URL: https://aicxstack.com/tools/wavity
Vendor: https://www.wavity.ai
Summary: Agentic AI platform unifying ITSM and customer support into one system
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: no
Features: Autonomous AI ticket resolution; Auto-generated knowledge base; Failure prediction; Emotional context detection; Omnichannel routing
Integrations: Salesforce; ServiceNow; Microsoft; SAP; ERPs
Company: Wavity, founded 2024
Last verified: 2026-08-16
## ProProfs Chat
URL: https://aicxstack.com/tools/proprofs-chat
Vendor: https://www.proprofschat.com
Summary: Plug-and-play AI chatbot automating website support, lead capture, and FAQs
Categories: Chatbots
Pricing model: freemium
Starting price: Free; Paid from $19.99/user/mo
Free plan: yes; free trial: no
Features: AI customer support agent; Live chat; Sentiment analysis; Risk prediction; FAQ automation
Integrations: Website; Help center; CRM systems; Slack; Zapier
Company: ProProfs, founded 2007
Last verified: 2026-08-19
## Automation Anywhere
URL: https://aicxstack.com/tools/automation-anywhere
Vendor: https://www.automationanywhere.com
Summary: Agentic process automation platform for end-to-end autonomous resolution across enterprise systems
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom pricing
Free plan: yes; free trial: yes
Features: Agentic Process Automation; End-to-end resolution; Multi-system orchestration; Human-in-the-loop oversight; Audit trails and governance
Integrations: Salesforce; ServiceNow; Zendesk; SAP; Oracle
Company: Automation Anywhere, founded 2003
Last verified: 2026-08-20
## Wonderful AI
URL: https://aicxstack.com/tools/wonderful-ai
Vendor: https://wonderful.ai
Summary: Agentic AI platform for culturally fluent customer service agents at enterprise scale
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Agentic AI agents; Cultural fluency; Model-agnostic platform; Deep integrations; Enterprise deployment
Integrations: Enterprise CRM; Complex infrastructures; Multiple AI models
Company: Wonderful AI B.V., founded 2025
Last verified: 2026-08-23
## AskYura
URL: https://aicxstack.com/tools/askyura
Vendor: https://askyura.com
Summary: Task-focused conversational AI for business automation using plain English instructions
Pricing model: freemium
Starting price: Free for basic
Free plan: yes; free trial: yes
Features: Plain-English configuration; Real action execution (refunds, order updates); Multi-step workflow automation; Hybrid chat with agent handoff; CRM integration (API-driven)
Integrations: CRMs; Helpdesks; E-commerce platforms; Order databases; Custom APIs
Company: AskYura, founded 2024
Last verified: 2026-08-26
## Answrr
URL: https://aicxstack.com/tools/answrr
Vendor: https://answrr.ai
Summary: Enterprise-grade AI receptionist powered by Rime voice technology for small businesses
Categories: Voice AI
Pricing model: paid
Starting price: $199+/mo
Free plan: no; free trial: yes
Features: 24/7/365 availability; 99.9% uptime; Sub-500ms response time; Long-term caller memory; Real-time appointment booking
Integrations: Cal.com; Calendly; GoHighLevel; Custom APIs
Company: AIQ Labs, founded 2026
Last verified: 2026-08-26
## Marlie AI
URL: https://aicxstack.com/tools/marlie-ai
Vendor: https://marlie.ai
Summary: Integration-rich AI answering service with native connections to field service and CRM platforms
Pricing model: paid
Starting price: $99+/mo
Free plan: no; free trial: yes
Features: 8,000+ integrations (native + Zapier); Real-time appointment booking; CRM contact creation/updates; Field service automation; Multilingual support (English, Spanish, Mandarin, Creole)
Integrations: HubSpot; Housecall Pro; Jobber; MyCase; Square
Company: Marlie AI, founded 2024
Last verified: 2026-08-26
## Helpshift
URL: https://aicxstack.com/tools/helpshift
Vendor: https://www.helpshift.com
Summary: AI-native player engagement platform for gaming studios with in-game support
Categories: Chatbots
Pricing model: enterprise
Starting price: $30K-$70K annually
Free plan: no; free trial: yes
Features: Native in-game SDK; Care AI agent; Multi-platform support; 75+ language support; QR code context transfer
Integrations: iOS; Android; Unity; Unreal Engine; Web
Company: Keywords Studios (Helpshift division), founded 2012
Last verified: 2026-08-27
## MORI AI
URL: https://aicxstack.com/tools/mori-ai
Vendor: https://www.moriai.com
Summary: AI voice agent for automotive dealerships handling inbound calls and appointments
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: AI voice agent; 24/7 call coverage; Appointment scheduling; Intelligent routing; Call recording
Integrations: Quorum DMS; DealerMine CRM; Dealership scheduling systems; VINN platform
Company: Quorum Group of Companies, founded 2024
Last verified: 2026-08-27
## Dialogus
URL: https://aicxstack.com/tools/dialogus
Vendor: https://www.dialoguslabs.com
Summary: Production-grade voice agent infrastructure for enterprise customer support
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Voice agent infrastructure; Phone system connectivity; CRM integration; Human escalation flows; Compliance & monitoring
Integrations: Phone systems; CRMs; Internal databases; Messaging channels
Company: Dialogus, founded 2025
Last verified: 2026-08-28
## Sagepilot AI
URL: https://aicxstack.com/tools/sagepilot-ai
Vendor: https://www.sagepilot.ai/
Summary: AI employees automating customer support across all channels
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: End-to-end ticket resolution; Multi-channel support (WhatsApp, email, voice); Real action-taking (refunds, order changes); Workflow automation; AI governance and audit logs
Integrations: Shopify; Freshdesk; Gmail; Slack; Payment processors
Company: Sagepilot, founded 2024
Last verified: 2026-08-30
## Quant Digital Colleagues
URL: https://aicxstack.com/tools/quant-digital-colleagues
Vendor: https://www.quant.ai
Summary: Agentic AI that executes customer service tasks end-to-end across voice, chat, and video
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: End-to-end task execution (rebooking, rerouting, payment adjustments); Multi-channel support (phone, chat, video); Sub-5-second response times; 77% issue resolution rate; Account safeguarding
Integrations: Legacy customer service systems; CRM platforms
Company: Quant, founded 2022
Last verified: 2026-09-01
## Drag
URL: https://aicxstack.com/tools/drag
Vendor: https://www.dragapp.com
Summary: Gmail-native AI helpdesk with flat-rate pricing and built-in MCP server
Categories: Helpdesk AI, Agent Assist
Pricing model: freemium
Starting price: $12/user/mo (AI included at $18/user/mo)
Free plan: no; free trial: yes
Features: AI-powered ticket resolution; Shared inboxes on Gmail; Kanban boards; Live chat integration; WhatsApp integration
Integrations: Gmail; Google Workspace; WhatsApp; Live chat; Claude (via MCP)
Company: Drag, founded 2017
Last verified: 2026-09-01
## Loman AI
URL: https://aicxstack.com/tools/loman-ai
Vendor: https://loman.ai
Summary: 24/7 AI voice agent for restaurants handling orders, reservations, and customer calls
Categories: Voice AI
Pricing model: paid
Starting price: $299/month
Free plan: no; free trial: no
Features: 24/7 voice AI agent; Order taking with modifier support; Reservation booking; Menu question answering; Payment collection
Integrations: Square; Toast; Clover; Revel; Shopify
Company: Loman AI, Inc., founded 2024
Last verified: 2026-09-02
## Genspark AI
URL: https://aicxstack.com/tools/genspark-ai
Vendor: https://www.genspark.ai
Summary: Multi-agent AI workspace with voice calling capabilities for customer service and business tasks
Categories: Voice AI, Agent Assist
Pricing model: freemium
Starting price: Free / $24.99/month
Free plan: yes; free trial: yes
Features: Multi-agent AI orchestration; Voice calling capability; Chat and research; Slide generation; Content creation
Integrations: Twilio Voice; Various business tools via API
Company: Genspark, founded 2024
Last verified: 2026-09-02
## Gladly
URL: https://aicxstack.com/tools/gladly
Vendor: https://www.gladly.ai
Summary: DTC and retail CX platform with AI agent focused on customer lifetime value, not just deflection
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Omnichannel support; AI customer agent; Real action capability (refunds, returns, cancellations); Customer lifetime value tracking; Conversation continuity across channels
Integrations: Shopify; Yuma AI; Segment; SentiSum; ShipHero
Company: Gladly, founded 2014
Last verified: 2026-09-02
## Richpanel
URL: https://aicxstack.com/tools/richpanel
Vendor: https://www.richpanel.com
Summary: AI-native helpdesk platform built around autonomous resolution for e-commerce support
Pricing model: paid
Starting price: $9/agent/month or ~$0.20/conversation
Free plan: no; free trial: yes
Features: AI-native helpdesk; Omnichannel support (email, chat, social, SMS, voice); Self-service portal; Autonomous resolution; AI-driven actions (refunds, cancellations, exchanges)
Integrations: Zendesk; Gorgias; Help Scout; Kustomer; Shopify
Company: Richpanel, founded 2020
Last verified: 2026-09-02
## Neru Health
URL: https://aicxstack.com/tools/neru-health
Vendor: https://neru.health
Summary: AI-powered patient support platform for DME providers and sleep clinics focusing on treatment adherence
Categories: Voice AI
Pricing model: paid
Starting price: Custom (per patient or campaign)
Free plan: no; free trial: no
Features: 24/7 AI patient support; Voice and text AI; Device troubleshooting; Adherence coaching; Resupply coordination
Integrations: EHR systems; Twilio Voice
Company: Neru Health (Willow Life Sciences, Inc.), founded 2023
Last verified: 2026-09-02
## Superchat
URL: https://aicxstack.com/tools/superchat
Vendor: https://www.superchat.com
Summary: Native HubSpot AI chatbot for WhatsApp, Instagram, and multi-channel messaging
Pricing model: freemium
Starting price: Free tier available, paid plans from $29/month
Free plan: yes; free trial: yes
Features: AI chatbots with multi-channel support; Native HubSpot integration; WhatsApp, Instagram, Facebook Messenger; Contact synchronization; Automated workflow templates
Integrations: HubSpot; WhatsApp; Instagram; Facebook Messenger; Telegram
Company: Superchat GmbH, founded 2018
Last verified: 2026-09-04
## HubSpot Breeze AI
URL: https://aicxstack.com/tools/hubspot-breeze-ai
Vendor: https://www.hubspot.com
Summary: Native AI suite for HubSpot with Breeze Agents for autonomous customer support
Pricing model: freemium
Starting price: Free (Breeze Assistant), Professional: $800/month, Enterprise: $3,600/month, Customer Agent: $0.50/resolution
Free plan: yes; free trial: yes
Features: Breeze Assistant (AI copilot); Customer Agent (autonomous support); Breeze Intelligence (data enrichment); Outcome-based AI pricing; Multi-step workflow automation
Integrations: HubSpot Service Hub; HubSpot Sales; HubSpot Marketing; Microsoft 365 Copilot
Company: HubSpot Inc., founded 2024
Last verified: 2026-09-04
## QuantumDesk
URL: https://aicxstack.com/tools/quantumdesk
Vendor: https://www.quantumdesk.com
Summary: AI-native customer support for SaaS and ecommerce with resolution-based pricing
Categories: Helpdesk AI, Chatbots
Pricing model: freemium
Starting price: $10/mo (resolution-based pricing model)
Free plan: yes; free trial: yes
Features: AI-native ticket automation; Quantum AI for L1 query resolution; Unified inbox across channels; Native Shopify integration with order context; Multi-channel support (email, chat, social)
Integrations: Shopify; Zendesk; Salesforce; Google Drive; Notion
Company: QuantumDesk, founded 2024
Last verified: 2026-09-07
## Cyfuture AI
URL: https://aicxstack.com/tools/cyfuture-ai
Vendor: https://cyfuture.ai
Summary: Enterprise AI chatbot platform with GPU infrastructure for high-volume deployments
Categories: Chatbots
Pricing model: enterprise
Starting price: $30-150/month
Free plan: yes; free trial: yes
Features: AI chatbot builder; AI voicebot; LLM integration; Omnichannel deployment; 95+ language support
Integrations: CRM systems; Ticketing platforms; WhatsApp Business API; Messenger; Slack
Company: Cyfuture AI, founded 2022
Last verified: 2026-09-09
## Nextiva XBert
URL: https://aicxstack.com/tools/nextiva-xbert
Vendor: https://www.nextiva.com/products/xbert
Summary: AI employee for customer conversations across all channels 24/7
Categories: Chatbots, Voice AI, Agent Assist, Helpdesk AI
Pricing model: paid
Starting price: Custom (contact sales)
Free plan: no; free trial: yes
Features: Omnichannel customer conversations (voice, chat, email, messaging); Business context grounding; Autonomous task completion; Intelligent escalation with transcript handoff; Real-time transcription and recording
Integrations: Nextiva NEXT Platform; Unified CX solution; Voice and messaging channels; CRM systems
Company: Nextiva, founded 2008
Last verified: 2026-09-10
## Yep AI
URL: https://aicxstack.com/tools/yep-ai
Vendor: https://yepai.com
Summary: Hyper-realistic digital human AI chatbot for customer engagement
Categories: Chatbots
Pricing model: paid
Starting price: $9.99/mo
Free plan: no; free trial: yes
Features: Hyper-realistic digital avatars; Real-time conversational AI; Contextual, proactive engagement; 24/7 AI sales agent; Shopify App Store integration
Integrations: Shopify; Websites; Third-party platforms; No specialized IT required
Company: Yep AI, founded 2025
Last verified: 2026-09-10
## CallMissed
URL: https://aicxstack.com/tools/callmissed
Vendor: https://www.callmissed.com/
Summary: AI voice agent for missed calls, inbound answering, and booking with WhatsApp follow-up
Categories: Voice AI
Pricing model: paid
Starting price: $99/month
Free plan: no; free trial: yes
Features: Missed call recovery; Inbound call answering; Lead qualification; Appointment booking; WhatsApp Business integration
Integrations: WhatsApp Business; CRM systems; Calendly; Stripe; Google Calendar
Company: CallMissed Ltd., founded 2024
Last verified: 2026-09-11
## Egentify
URL: https://aicxstack.com/tools/egentify
Vendor: https://www.egentify.app
Summary: AI customer service agent for Shopify & WooCommerce with zero configuration
Pricing model: freemium
Starting price: Free plan / Flat pay-as-you-resolve pricing
Free plan: yes; free trial: yes
Features: No-code setup; Live order data access during conversations; Autonomous refund processing; Order lookup and modifications; Chat and voice support
Integrations: Shopify; WooCommerce
Company: Egentify Inc., founded 2024
Last verified: 2026-09-12
## AeroChat
URL: https://aicxstack.com/tools/aerochat
Vendor: https://aerochat.ai
Summary: Omnichannel AI chatbot for ecommerce automating support, sales, and lead capture across web, WhatsApp, Instagram
Categories: Chatbots
Pricing model: freemium
Starting price: Free (limited)
Free plan: yes; free trial: yes
Features: Intent-aware AI responses; Omnichannel (web, WhatsApp, Instagram, FB, Telegram, email); Shopify integration with real-time product sync; Multilingual support; Self-learning AI
Integrations: Shopify; WordPress; WooCommerce; WhatsApp; Instagram
Company: AeroChat, founded 2023
Last verified: 2026-09-14
## Gleen AI
URL: https://aicxstack.com/tools/gleen-ai
Vendor: https://gleen.ai
Summary: GPT-4 powered AI platform for accurate customer service automation
Categories: Chatbots, Sentiment Analysis
Pricing model: freemium
Starting price: Free (up to 50 conversations/month), paid plans available
Free plan: yes; free trial: yes
Features: GPT-4 powered conversational AI; Action bots for task automation; Sentiment analysis with emotion detection; Multi-channel support (chat, email, social media); CRM integration for personalized support
Integrations: CRM systems; Help desks; Knowledge bases; E-commerce platforms
Company: Gleen AI Inc., founded 2023
Last verified: 2026-09-15
## SysAid
URL: https://aicxstack.com/tools/sysaid
Vendor: https://www.sysaid.com
Summary: AI-powered ITSM platform with generative AI built into every element
Categories: Helpdesk AI, Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: AI Intelligent Categorization for ticket tagging; AI Emotion detection for risky interactions; AI Case Summarization and AI Author; SysAid Copilot for real-time agent guidance; AI Agent Builder (no-code)
Integrations: Microsoft Teams; Jira; Microsoft 365; Google Workspace; LDAP
Company: SysAid, founded 2002
Last verified: 2026-09-18
## Clad
URL: https://aicxstack.com/tools/clad
Vendor: https://useclad.ai
Summary: AI support agent that turns Slack, Teams, and email into organized support queues
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: Slack/Teams/Email integration; Hard ticket resolution; Automatic knowledge capture; Unified queue; Conversation tracking
Integrations: Slack; Microsoft Teams; Email
Company: Clad Labs, founded 2025
Last verified: 2026-09-21
## ClearFeed
URL: https://aicxstack.com/tools/clearfeed
Vendor: https://clearfeed.ai/
Summary: Next-gen Slack-native helpdesk powered by GPT-based AI agents for support teams
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: $24/month
Free plan: no; free trial: yes
Features: AI-powered response generation; Multi-channel consolidation; Unified support queue; Request triage and routing; SLA tracking
Integrations: Slack; Microsoft Teams; Email; Web chat; Zendesk
Company: ClearFeed, founded 2023
Last verified: 2026-09-24
## Dust
URL: https://aicxstack.com/tools/dust
Vendor: https://dust.tt/
Summary: Multiplayer AI operating system for building and deploying enterprise AI agents without code
Categories: Agent Assist, Chatbots
Pricing model: freemium
Starting price: Free
Free plan: yes; free trial: yes
Features: No-code agent builder; Multi-agent coordination; 70+ tool integrations; Shared knowledge and context; Human review workflows
Integrations: Slack; Salesforce; Zendesk; Notion; Google Drive
Company: Dust, founded 2023
Last verified: 2026-09-24
## Perspective AI
URL: https://aicxstack.com/tools/perspective-ai
Vendor: https://getperspective.ai/
Summary: AI voice agents for customer research and async voice interviews at scale
Categories: Voice AI, Sentiment Analysis
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Real-time voice conversations; Async voice interviews; Natural language understanding; Sentiment analysis; Conversation recording
Integrations: Slack; Email; CRM systems
Company: Perspective AI, founded 2022
Last verified: 2026-09-24
## Telnyx Voice AI Agents
URL: https://aicxstack.com/tools/telnyx-voice-ai-agents
Vendor: https://telnyx.com/products/voice-ai-agents
Summary: Low-latency voice AI agents on carrier-owned infrastructure with $0.05/min all-in pricing
Categories: Voice AI
Pricing model: paid
Starting price: $0.05/minute (voice engine bundle); $0.056/min production agent
Free plan: no; free trial: yes
Features: Sub-500ms latency; Voice orchestration; Built-in STT/TTS; LLM inference; Knowledge base retrieval
Integrations: OpenAI-compatible LLM endpoints; CRM systems; Contact center platforms; Custom APIs; SIP trunking
Company: Telnyx, founded 2014
Last verified: 2026-09-25
## Nexus
URL: https://aicxstack.com/tools/nexus
Vendor: https://agent.nexus
Summary: Enterprise agentic AI platform for deploying autonomous agents across customer service, sales, and operations without coding
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: No-code agent builder; Multi-step workflow automation; Enterprise system orchestration; Forward Deployed Engineers; Real-time decisioning
Integrations: 4,000+ enterprise systems; Salesforce; SAP; Oracle; Workday
Company: Nexus AI, founded 2024
Last verified: 2026-09-25
## LuMay AI
URL: https://aicxstack.com/tools/lumay-ai
Vendor: https://www.lumay.ai
Summary: Enterprise AI agent factory with specialized voice, CRM, workflow, and legal agents
Categories: Voice AI, Agent Assist
Pricing model: enterprise
Starting price: ~$0.10/minute for voice agents (custom enterprise pricing)
Free plan: no; free trial: yes
Features: Voice agents with <1s latency; 50+ language support; 10,000+ concurrent call capacity; Real-time CRM integration; Workflow automation agents
Integrations: Salesforce; HubSpot; REST APIs; Twilio; RingCentral
Company: LuMay AI, founded 2024
Last verified: 2026-09-26
## DocsBot
URL: https://aicxstack.com/tools/docsbot
Vendor: https://docsbot.ai
Summary: Turn documentation into AI-powered chatbots for customer support and internal knowledge
Categories: Chatbots, Knowledge Base AI, Self-Service
Pricing model: freemium
Starting price: Free tier available, paid plans starting at ~$99/month
Free plan: yes; free trial: yes
Features: RAG-based knowledge grounding; No-code setup and maintenance; Multi-source training; Support ticket automation; Real-time agent assist
Integrations: Zendesk; Freshdesk; Slack; WordPress; Salesforce
Company: DocsBot, founded 2023
Last verified: 2026-09-26
## Knowmax
URL: https://aicxstack.com/tools/knowmax
Vendor: https://knowmax.ai
Summary: AI-powered knowledge management for contact centers with guided workflows
Categories: Knowledge Base AI, Self-Service, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI-powered semantic search; Visual guided workflows; Structured content authoring; Omnichannel knowledge delivery; Self-service publishing
Integrations: CRM systems; Helpdesk platforms; Contact center platforms; Internal knowledge sources
Company: Knowmax AI, founded 2016
Last verified: 2026-09-27
## Wonderchat
URL: https://aicxstack.com/tools/wonderchat
Vendor: https://wonderchat.io
Summary: No-code AI chatbot builder with 80-92% resolution rate
Categories: Self-Service
Pricing model: freemium
Starting price: Free | Paid plans starting ~$99/month
Free plan: yes; free trial: yes
Features: no-code builder; 40+ language support; source attribution; live chat; knowledge base integration
Integrations: Zendesk; Freshdesk; HubSpot; Zapier; REST API
Company: Wonderchat Inc., founded 2022
Last verified: 2026-09-28
## Typewise
URL: https://aicxstack.com/tools/typewise
Vendor: https://typewise.app
Summary: Multi-agent orchestration platform for enterprise customer service
Pricing model: enterprise
Starting price: Custom (enterprise sales-led)
Free plan: no; free trial: no
Features: AI Supervisor Engine; multi-agent orchestration; natural language configuration; Nova automation system; copilot mode
Integrations: Zendesk; Salesforce; Freshdesk; CRM systems; ERP systems
Company: Typewise AG, founded 2019
Last verified: 2026-09-28
## BlackBeltHelp
URL: https://aicxstack.com/tools/blackbelthelp
Vendor: https://www.blackbelthelp.ai
Summary: AI-powered helpdesk platform purpose-built for higher education
Categories: Helpdesk AI
Pricing model: enterprise
Starting price: Custom enterprise pricing (headcount-based)
Free plan: no; free trial: yes
Features: Multimodal interfaces (phone, SMS, chat, email); AI Front Desk for IT/LMS; Agentic Studio with drag-and-drop workflows; 200+ education system integrations; Knowledge base auto-generation
Integrations: Ellucian Banner; Canvas; Slate; Microsoft Entra; Blackboard
Company: BlackBeltHelp Inc., founded 2015
Last verified: 2026-09-29
## Decagon
URL: https://aicxstack.com/tools/decagon
Vendor: https://decagon.ai/
Summary: Enterprise conversational AI platform resolving 70%+ of customer issues autonomously
Categories: Voice AI, Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: yes
Features: Conversational AI agents; Agent Operating Procedures (AOPs); Omnichannel support (chat, email, voice); User memory and context awareness; Knowledge base integration
Integrations: Salesforce; Zendesk; Zendesk; Shopify; Custom systems via API
Company: Decagon Inc., founded 2023
Last verified: 2026-09-30
## Frigade
URL: https://aicxstack.com/tools/frigade
Vendor: https://frigade.com
Summary: In-product AI assistant that learns your product and guides users
Pricing model: freemium
Starting price: Free, from $1,000/mo
Free plan: yes; free trial: yes
Features: In-product AI Assistant; Frigade Skills (action execution); Assist API integration; Multi-step guidance; Self-hosted option
Integrations: Any AI agent framework; Custom LLM support; Self-hosted deployment
Company: Frigade Inc., founded 2023
Last verified: 2026-10-01
## Sprinklr AI+
URL: https://aicxstack.com/tools/sprinklr-ai
Vendor: https://www.sprinklr.com
Summary: AI-native unified customer experience platform for omnichannel support at scale
Categories: Conversation Analytics
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: AI Agents; Agent Copilot; 30+ channel support; Autonomous Evaluation; Conversation intelligence
Integrations: 30+ omnichannel platforms; Google Cloud Vertex AI; OpenAI GPT models; Slack; WhatsApp
Company: Sprinklr Inc., founded 2007
Last verified: 2026-10-01
## Synthflow
URL: https://aicxstack.com/tools/synthflow
Vendor: https://synthflow.ai/
Summary: Enterprise voice AI platform to automate phone calls with human-like conversations
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: no
Features: Voice AI agents; No-code agent builder; Multi-language support; Real-time data integration; Compliance automation
Integrations: CRMs; Calendars; CCaaS platforms; Data tools; Custom API integrations
Company: Synthflow AI, founded 2023
Last verified: 2026-10-01
## Parahelp
URL: https://aicxstack.com/tools/parahelp
Vendor: https://parahelp.com
Summary: AI support agent that resolves complex tickets end-to-end by executing actions in your tools
Categories: Helpdesk AI
Pricing model: paid
Starting price: $1,000/mo + $1.25 per resolution
Free plan: no; free trial: yes
Features: End-to-end ticket resolution; Multi-tool API integration; AI Manager for configuration; Real action execution (refunds, account updates); Knowledge base integration
Integrations: Zendesk; Intercom; Front; Stripe; Slack
Company: Parahelp Inc., founded 2024
Last verified: 2026-10-02
## Customerly
URL: https://aicxstack.com/tools/customerly
Vendor: https://customerly.io
Summary: AI customer support platform with Aura AI chatbot resolving 81% of conversations autonomously
Pricing model: freemium
Starting price: $19/seat
Free plan: no; free trial: yes
Features: Aura AI chatbot (81% resolution); Live chat automation; Shared inboxes; WhatsApp and email support; Multilingual support
Integrations: WhatsApp; Facebook; Email; Help center systems
Company: Customerly, founded 2015
Last verified: 2026-10-05
## Siena AI
URL: https://aicxstack.com/tools/siena-ai
Vendor: https://siena.cx
Summary: AI CX operating system for DTC brands with brand voice control
Pricing model: paid
Starting price: $750/month + $0.90/conversation
Free plan: no; free trial: no
Features: AI personas for brand voice; CORE reasoning engine; Multi-channel support (email, chat, WhatsApp, Instagram DMs); Agentic actions (returns, refunds, order edits); Subscription management
Integrations: Shopify; Zendesk; Gorgias; Kustomer; Gladly
Company: Siena AI, founded 2023
Last verified: 2026-10-06
## Gruvi
URL: https://aicxstack.com/tools/gruvi
Vendor: https://gruvi.ai/
Summary: AI helpdesk with human empathy engine for SMBs
Categories: Chatbots, Helpdesk AI, Sentiment Analysis
Pricing model: freemium
Starting price: Free (up to 50 tickets/month); Paid starts at $49/month
Free plan: yes; free trial: no
Features: AI agent (Chloe); unified inbox; human empathy engine; omnichannel support; customer history analysis
Integrations: Email; Webchat; Telegram; social media
Company: Gruvi Software
Last verified: 2026-10-07
## DeskDay
URL: https://aicxstack.com/tools/deskday
Vendor: https://deskday.com/
Summary: AI-native PSA platform with conversational ticketing for MSPs
Categories: Helpdesk AI, Agent Assist
Pricing model: freemium
Starting price: Custom pricing; 14-day free trial available
Free plan: no; free trial: yes
Features: conversational ticketing; Helena AI copilot; multi-channel intake; AI ticket triage; automated routing
Integrations: Microsoft Teams; Email; Web portal; Mobile apps; Okta
Company: DeskDay, founded 2024
Last verified: 2026-10-07
## Hay.chat
URL: https://aicxstack.com/tools/hay-chat
Vendor: https://hay.chat/
Summary: Open-source AI customer support that actually executes actions
Categories: Chatbots, Helpdesk AI
Pricing model: open source
Starting price: Free (open-source); hosted option available
Free plan: yes; free trial: yes
Features: action execution (refunds/order updates); plain language configuration; system integration; open-source transparency; order tracking
Integrations: Shopify; Stripe; Zendesk; HubSpot; WooCommerce
Company: Hay.chat
Last verified: 2026-10-07
## OpenAI Presence
URL: https://aicxstack.com/tools/openai-presence
Vendor: https://openai.com/presence
Summary: Enterprise AI agent platform for voice and chat with built-in guardrails
Categories: Voice AI
Pricing model: enterprise
Starting price: Custom enterprise pricing
Free plan: no; free trial: no
Features: AI voice and chat agents; Policy and SOP definition; Guardrails and access controls; Simulation and evaluation tools; Codex-powered improvement loops
Integrations: Enterprise systems; CRM; ERP; Custom APIs; Internal databases
Company: OpenAI, founded 2024
Last verified: 2026-10-10
## Open (OpenCX)
URL: https://aicxstack.com/tools/open-opencx
Vendor: https://open.ai
Summary: AI-native customer support platform automating 70% of enterprise communication
Categories: Helpdesk AI
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Omnichannel support (email, web, phone, SMS, WhatsApp); Complex case automation; AI-powered resolution; Support-Bench benchmarking; Multi-language capability
Integrations: Email systems; Zendesk; Salesforce; Custom APIs; Messaging platforms
Company: Open, founded 2023
Last verified: 2026-10-10
## BoldDesk
URL: https://aicxstack.com/tools/bolddesk
Vendor: https://www.bolddesk.com
Summary: AI-powered helpdesk with autonomous agents for omnichannel support
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free (basic) - $499+/mo for Teams plan
Free plan: yes; free trial: yes
Features: AI Email Agent with smart reply drafts; Ticket AI Agent for autonomous routing; AI Copilot for agent productivity; Omnichannel support (email, chat, social, voice); Knowledge base with AI-assisted search
Integrations: Slack; Microsoft Teams; Twilio; Google Workspace; Zendesk
Company: Syncfusion, founded 2014
Last verified: 2026-10-12
## Enterpret
URL: https://aicxstack.com/tools/enterpret
Vendor: https://www.enterpret.com
Summary: Agentic customer intelligence platform that unifies feedback from 50+ sources
Categories: Agent Assist
Pricing model: enterprise
Starting price: Custom
Free plan: no; free trial: no
Features: Customer Knowledge Graph; Adaptive Taxonomy; AI Agents for issue detection; Multi-source feedback integration; Real-time alerts
Integrations: Intercom; Zendesk; Gong; Reddit; Instagram
Company: Enterpret Inc., founded 2020
Last verified: 2026-10-13
## Rep AI
URL: https://aicxstack.com/tools/rep-ai
Vendor: https://hellorep.ai
Summary: Agentic commerce OS combining AI sales, support, and shopper intelligence for ecommerce
Categories: Helpdesk AI
Pricing model: freemium
Starting price: Free 14-day trial; Paid plans available (exact pricing not disclosed)
Free plan: no; free trial: yes
Features: AI-native helpdesk for ecommerce; Omnichannel support (chat, email, social, WhatsApp); Behavioral AI for sales and support; Order tracking and returns automation; Product discovery and recommendations
Integrations: Shopify; WooCommerce; Salesforce Commerce; Gorgias; Klaviyo
Company: Rep AI, founded 2022
Last verified: 2026-10-14
## Communicate
URL: https://aicxstack.com/tools/communicate
Vendor: https://communicate.ai
Summary: AI support agents grounded in knowledge with seamless human handoff
Pricing model: freemium
Starting price: Free trial available
Free plan: no; free trial: yes
Features: Knowledge-grounded AI agents; Smooth human handoff; Multi-channel deployment capability; Knowledge base integration; Support team optimization
Integrations: Support platforms; Knowledge management systems
Company: Communicate, founded 2025
Last verified: 2026-10-14
## BuildBetter
URL: https://aicxstack.com/tools/buildbetter
Vendor: https://buildbetter.ai
Summary: AI-powered customer feedback and sentiment analysis platform for product teams
Categories: Sentiment Analysis
Pricing model: freemium
Starting price: $7.99/month (Starter plan)
Free plan: yes; free trial: yes
Features: Multi-source feedback analysis; Real-time sentiment detection; Automated insight generation; AI transcription; Custom workflows
Integrations: Zoom; Slack; Jira; Salesforce; HubSpot
Company: BuildBetter, founded 2022
Last verified: 2026-10-15
## JustCall
URL: https://aicxstack.com/tools/justcall
Vendor: https://justcall.io
Summary: Cloud phone system with integrated AI voice agents for customer support and sales
Categories: Voice AI, Chatbots
Pricing model: paid
Starting price: $29/user/month
Free plan: no; free trial: no
Features: Cloud phone system; AI voice agent; Multi-language support; AI transcription; Sentiment analysis
Integrations: Salesforce; HubSpot; Pipedrive; 100+ CRM tools
Company: JustCall Inc., founded 2015
Last verified: 2026-10-16
## Gorgias
URL: https://aicxstack.com/tools/gorgias
Vendor: https://www.gorgias.com
Summary: Omnichannel helpdesk with native AI for e-commerce and direct-to-consumer brands
Categories: Helpdesk AI
Pricing model: paid
Starting price: $99/month
Free plan: no; free trial: yes
Features: AI ticket automation; Omnichannel support; Shopify integration; Agent assist; Smart routing
Integrations: Shopify; WooCommerce; BigCommerce; Zendesk; Slack
Company: Gorgias, founded 2015
Last verified: 2026-10-16
## Envive AI
URL: https://aicxstack.com/tools/envive-ai
Vendor: https://envive.ai
Summary: AI agents for ecommerce sales, search, support, and SEO driving conversion and personalization
Pricing model: enterprise
Starting price: Custom (for Shopify brands $5M+ annual US revenue)
Free plan: no; free trial: no
Features: Sales Agent for shopper chat guidance; Search Agent for natural-language product search; Support Agent for customer service escalations; Copywriting Agent for product content; Adaptive Storefront
Integrations: Shopify; Payment processors; Inventory systems
Company: Envive AI, founded 2023
Last verified: 2026-10-18
## Quack
URL: https://aicxstack.com/tools/quack
Vendor: https://www.quack.ai
Summary: Proactive AI agents that identify and resolve customer issues before escalation
Categories: Chatbots, Agent Assist
Pricing model: paid
Starting price: Custom
Free plan: no; free trial: yes
Features: Proactive issue detection; Topic-specific AI agent training; Predictive analytics dashboard; AI and human quality scorecards; Multi-channel support
Integrations: Slack; Email; Help centers; CRM systems
Company: Quack AI Co., founded 2023
Last verified: 2026-10-19
## Corebee
URL: https://aicxstack.com/tools/corebee
Vendor: https://corebee.ai
Summary: AI-native customer support platform with 86% auto-resolution at flat $99/mo pricing
Categories: Chatbots, Helpdesk AI
Pricing model: freemium
Starting price: Free (limited); $99/mo (Pro)
Free plan: yes; free trial: yes
Features: AI chatbot with 86% auto-resolution; Knowledge base with auto-updates; Shared team inbox; Multi-channel support (chat, email, messaging); Ticket deflection (60%+ rates)
Integrations: Email; WhatsApp; Messaging platforms; Slack
Company: Corebee Inc., founded 2024
Last verified: 2026-10-19
## Simply Contact
URL: https://aicxstack.com/tools/simply-contact
Vendor: https://simplycontact.com
Summary: Human-in-the-loop customer support outsourcing with embedded operational AI capabilities
Categories: Agent Assist, Quality Assurance, Voice AI
Pricing model: enterprise
Starting price: Custom (based on FTEs and languages)
Free plan: no; free trial: no
Features: AI-powered agent copilots; Real-time translation (30+ languages); AI quality assurance automation; Voice bots with multilingual support; Knowledge base assistants
Integrations: Enterprise support systems; CRM platforms; Knowledge bases; Ticketing systems
Company: Simply Contact Sp. z o.o., founded 2013
Last verified: 2026-10-19
## Pod AI
URL: https://aicxstack.com/tools/pod-ai
Vendor: https://callpod.ai
Summary: AI phone agent that handles inbound and outbound calls naturally
Categories: Voice AI
Pricing model: paid
Starting price: $25/mo Basic (200 min/mo) to $1,350/mo Team (20,000 min/mo)
Free plan: no; free trial: yes
Features: Inbound call answering; Outbound calling; Appointment scheduling; Call transfer and routing; Customer feedback collection
Integrations: CRM systems; Calendar tools; Zapier (1000+ integrations); Knowledge base systems
Company: Pod Labs, founded 2025
Last verified: 2026-10-21
## BunnyDesk AI
URL: https://aicxstack.com/tools/bunnydesk-ai
Vendor: https://bunnydesk.ai
Summary: Self-updating AI knowledge base that syncs with product changes
Categories: Knowledge Base AI
Pricing model: paid
Starting price: $29/mo flat
Free plan: no; free trial: yes
Features: Self-updating documentation; GitHub integration for change detection; Jira integration; Zendesk integration; Slack integration
Integrations: GitHub; Jira; Linear; Zendesk; Slack
Company: BunnyDesk, founded 2024
Last verified: 2026-10-21
## Chatling
URL: https://aicxstack.com/tools/chatling
Vendor: https://chatling.ai
Summary: No-code AI chatbot builder with 29 model choices and omnichannel deployment
Categories: Chatbots
Pricing model: freemium
Starting price: $29/mo
Free plan: yes; free trial: yes
Features: No-code visual flow builder; AI Knowledge Base training; 29+ AI model options; Multi-channel deployment (web, WhatsApp, Instagram, Messenger); AI Intents for intent recognition
Integrations: Zendesk; HubSpot; Zapier; Google Sheets; Cal.com
Company: Chatling, founded 2022
Last verified: 2026-10-24

# Glossary

## Abandonment Rate
URL: https://aicxstack.com/glossary/abandonment-rate
Category: Metrics
Abandonment Rate is the percentage of customers who disconnect or exit a support queue before reaching an agent or completing their interaction.

## Agent Assist
URL: https://aicxstack.com/glossary/agent-assist
Category: Technology
Agent assist is technology that surfaces real-time suggestions, knowledge, and guidance to a human agent while they are actively handling a customer interaction.

## Agent Copilot
URL: https://aicxstack.com/glossary/agent-copilot
Category: Technology
An agent copilot is an AI assistant embedded in an agent's workspace that automates repetitive tasks and provides contextual guidance throughout the full interaction lifecycle.

## AI Chatbot
URL: https://aicxstack.com/glossary/ai-chatbot
Category: Technology
An AI chatbot is a software application that uses artificial intelligence to simulate conversation and resolve customer queries automatically, without a live agent.

## Asynchronous Messaging
URL: https://aicxstack.com/glossary/asynchronous-messaging
Category: Channels
A support communication style where customers and agents exchange messages on their own schedules, without requiring both parties to be present simultaneously.

## Average Handle Time
URL: https://aicxstack.com/glossary/average-handle-time
Category: Metrics
The average total time an agent spends on a customer interaction, including talk time, hold time, and after-contact wrap-up work.

## Average Speed of Answer
URL: https://aicxstack.com/glossary/average-speed-of-answer
Category: Metrics
Average Speed of Answer (ASA) is the mean time a customer waits in queue before their call or chat is connected to a live agent.

## Backlog
URL: https://aicxstack.com/glossary/backlog
Category: Metrics
The number of support tickets that have been received but not yet resolved within the expected service window.

## Bot-to-Human Handoff
URL: https://aicxstack.com/glossary/bot-to-human-handoff
Category: Technology
The process of transferring a customer conversation from an automated chatbot to a live human agent, ideally with full context preserved.

## Call Center
URL: https://aicxstack.com/glossary/call-center
Category: Channels
A centralized facility where agents handle inbound and/or outbound customer phone calls on behalf of an organization.

## Canned Response
URL: https://aicxstack.com/glossary/canned-response
Category: Operations
A pre-written reply that agents can insert into a support conversation to answer common questions quickly and consistently.

## Cobrowsing
URL: https://aicxstack.com/glossary/cobrowsing
Category: Channels
A real-time support technique where an agent and customer share view of or limited control over the customer's browser or screen.

## Contact Center
URL: https://aicxstack.com/glossary/contact-center
Category: Channels
A centralized operation that handles customer communications across multiple channels, including voice, email, chat, and social media, at scale.

## Contact Rate
URL: https://aicxstack.com/glossary/contact-rate
Category: Metrics
The proportion of customers who contact support within a given period, expressed as a percentage of the total customer base or transaction volume.

## Conversational AI
URL: https://aicxstack.com/glossary/conversational-ai
Category: Technology
Conversational AI is the broader set of technologies that enable machines to understand, process, and respond to human language in a natural, dialogue-driven way.

## Cost per Contact
URL: https://aicxstack.com/glossary/cost-per-contact
Category: Metrics
Cost per Contact is the average total cost a support organization incurs to handle a single customer interaction, across any channel.

## Customer Churn Rate
URL: https://aicxstack.com/glossary/customer-churn-rate
Category: Metrics
The percentage of customers who stop doing business with a company during a given time period.

## Customer Data Platform (CDP)
URL: https://aicxstack.com/glossary/customer-data-platform
Category: Technology
A CDP is a centralized system that unifies customer data from multiple sources into persistent, addressable profiles for use across teams and tools.

## Customer Effort Score (CES)
URL: https://aicxstack.com/glossary/customer-effort-score
Category: Metrics
A metric that measures how much effort a customer had to exert to get their issue resolved, typically rated on a 5- or 7-point scale.

## Customer Experience (CX)
URL: https://aicxstack.com/glossary/customer-experience
Category: Roles
Customer Experience (CX) is the sum of all perceptions and feelings a customer forms across every interaction with a company throughout their entire relationship.

## Customer Feedback Loop
URL: https://aicxstack.com/glossary/customer-feedback-loop
Category: Operations
A customer feedback loop is the process of collecting customer input, acting on it, and communicating changes back to customers to drive continuous improvement.

## Customer Health Score
URL: https://aicxstack.com/glossary/customer-health-score
Category: Metrics
A composite metric that aggregates behavioral and relationship signals to predict whether a customer is likely to renew, expand, or churn.

## Customer Journey
URL: https://aicxstack.com/glossary/customer-journey
Category: Operations
The complete sequence of interactions and experiences a customer has with a company from first awareness through post-purchase and beyond.

## Customer Journey Map
URL: https://aicxstack.com/glossary/customer-journey-map
Category: Operations
A visual document that charts each stage of the customer journey, the actions customers take, and the emotions or pain points they experience at each step.

## Customer Lifetime Value (CLV)
URL: https://aicxstack.com/glossary/customer-lifetime-value
Category: Metrics
Customer Lifetime Value (CLV) is the total net revenue a business can expect from a single customer account over the entire duration of the relationship.

## Customer Onboarding
URL: https://aicxstack.com/glossary/customer-onboarding
Category: Operations
The structured process of guiding new customers to successfully set up, understand, and get value from a product or service.

## Customer Relationship Management (CRM)
URL: https://aicxstack.com/glossary/crm
Category: Technology
A platform that stores and manages a company's relationships and interactions with customers and prospects across their entire lifecycle.

## Customer Retention Rate
URL: https://aicxstack.com/glossary/customer-retention-rate
Category: Metrics
The percentage of existing customers a company successfully retains over a given time period, the inverse of churn rate.

## Customer Satisfaction Score (CSAT)
URL: https://aicxstack.com/glossary/csat
Category: Metrics
A post-interaction survey metric that asks customers to rate their satisfaction, typically on a 3- or 5-point scale, expressed as a percentage of positive responses.

## Customer Service
URL: https://aicxstack.com/glossary/customer-service
Category: Roles
Customer service is the direct assistance a company provides to customers before, during, and after a purchase to help them get value and resolve issues.

## Customer Success
URL: https://aicxstack.com/glossary/customer-success
Category: Roles
Customer success is a proactive business function focused on helping customers achieve their desired outcomes so they retain, expand, and advocate for the product.

## Customer Success Manager (CSM)
URL: https://aicxstack.com/glossary/customer-success-manager
Category: Roles
A CSM is a post-sale relationship owner who proactively guides customers toward their goals to drive retention, expansion, and long-term value.

## Customer Support Agent
URL: https://aicxstack.com/glossary/customer-support-agent
Category: Roles
A frontline employee who handles customer inquiries, troubleshoots issues, and resolves problems via chat, email, phone, or other channels.

## Customer-Centricity
URL: https://aicxstack.com/glossary/customer-centricity
Category: Strategy
An organizational philosophy and operating model that places the customer's needs, outcomes, and experience at the center of every business decision.

## Email Support
URL: https://aicxstack.com/glossary/email-support
Category: Channels
A customer support channel where customers submit issues via email and agents respond asynchronously, typically within a defined SLA window.

## Escalation
URL: https://aicxstack.com/glossary/escalation
Category: Operations
The process of transferring a customer issue to a higher tier, specialist, or senior resource when the current handler cannot resolve it adequately.

## Escalation Manager
URL: https://aicxstack.com/glossary/escalation-manager
Category: Roles
A senior support role responsible for overseeing high-priority or unresolved customer issues and coordinating cross-functional resolution efforts.

## Escalation Path
URL: https://aicxstack.com/glossary/escalation-path
Category: Operations
An escalation path defines the structured route a support issue follows when it cannot be resolved at the current tier, specifying who handles it next and under what conditions.

## Escalation Rate
URL: https://aicxstack.com/glossary/escalation-rate
Category: Metrics
Escalation Rate is the percentage of support tickets that are transferred to a higher-tier agent or specialist because the initial agent could not resolve them.

## First Contact Resolution
URL: https://aicxstack.com/glossary/first-contact-resolution
Category: Metrics
The percentage of support interactions in which a customer's issue is fully resolved during the first contact, with no follow-up required.

## First Response Time
URL: https://aicxstack.com/glossary/first-response-time
Category: Metrics
The elapsed time between a customer submitting a support request and receiving the first human (or automated) reply from the support team.

## Generative AI
URL: https://aicxstack.com/glossary/generative-ai
Category: Technology
A class of AI models that produce new text, images, or other content, increasingly used in support to draft replies, summarize cases, and power intelligent assistants.

## Help Center
URL: https://aicxstack.com/glossary/help-center
Category: Operations
The customer-facing web portal where users access self-service resources such as knowledge base articles, FAQs, and support request forms.

## Help Desk
URL: https://aicxstack.com/glossary/help-desk
Category: Channels
A software platform or team function that centralizes incoming support requests, routes them to agents, and tracks resolution across channels.

## In-App Support
URL: https://aicxstack.com/glossary/in-app-support
Category: Channels
Customer support delivered directly within a software application or mobile app, reducing friction by keeping users in context when they need help.

## Intent Recognition
URL: https://aicxstack.com/glossary/intent-recognition
Category: Technology
Intent recognition is the automated process of identifying what a customer wants to accomplish from their message or spoken input.

## Interactive Voice Response (IVR)
URL: https://aicxstack.com/glossary/interactive-voice-response
Category: Channels
An automated phone system that collects caller input via voice or keypad and routes or resolves calls without a live agent.

## Knowledge Base
URL: https://aicxstack.com/glossary/knowledge-base
Category: Operations
A structured repository of articles, guides, and FAQs used by agents and/or customers to find answers to common questions.

## Large Language Model (LLM)
URL: https://aicxstack.com/glossary/large-language-model
Category: Technology
A large language model (LLM) is an AI system trained on vast text data that can generate, summarize, classify, and translate human language at scale.

## Live Chat
URL: https://aicxstack.com/glossary/live-chat
Category: Channels
A real-time text-based support channel embedded in a website or app that connects customers synchronously with a human agent or bot.

## Macro
URL: https://aicxstack.com/glossary/macro
Category: Operations
A saved action or set of actions in a helpdesk that agents trigger with one click to update ticket fields, send a reply, and more.

## Messaging Channel
URL: https://aicxstack.com/glossary/messaging-channel
Category: Channels
Any support channel built on a messaging platform—such as SMS, WhatsApp, or in-app chat—that enables text-based conversations between customers and agents.

## Multichannel
URL: https://aicxstack.com/glossary/multichannel
Category: Channels
A support model that offers customers several independent channels for contact—such as email, phone, and chat—without necessarily sharing data between them.

## Natural Language Processing (NLP)
URL: https://aicxstack.com/glossary/natural-language-processing
Category: Technology
Natural language processing (NLP) is a field of AI that enables computers to interpret, analyze, and generate human language in text or speech form.

## Net Promoter Score (NPS)
URL: https://aicxstack.com/glossary/net-promoter-score
Category: Metrics
A loyalty metric based on asking customers how likely they are to recommend a company on a 0–10 scale, expressed as the percentage of Promoters minus the percentage of Detractors.

## Occupancy Rate
URL: https://aicxstack.com/glossary/occupancy-rate
Category: Metrics
Occupancy Rate is the percentage of logged-in time that agents spend actively handling contacts or completing associated after-call work.

## Omnichannel
URL: https://aicxstack.com/glossary/omnichannel
Category: Channels
A support approach where all customer-facing channels share context and history so customers experience one seamless, continuous conversation.

## Personalization
URL: https://aicxstack.com/glossary/personalization
Category: Strategy
Tailoring support interactions, content, or outreach to the specific context, history, and preferences of an individual customer.

## Proactive Support
URL: https://aicxstack.com/glossary/proactive-support
Category: Strategy
A support strategy in which teams reach out to customers with help or information before the customer identifies a problem and contacts support.

## Quality Assurance
URL: https://aicxstack.com/glossary/quality-assurance
Category: Operations
Quality assurance in customer support is the systematic review of agent interactions to ensure they meet defined standards for accuracy, tone, and policy adherence.

## Quality Assurance Score
URL: https://aicxstack.com/glossary/quality-assurance-score
Category: Metrics
A numeric rating that measures how well a support interaction meets a team's defined standards for accuracy, tone, process, and policy compliance.

## Queue Management
URL: https://aicxstack.com/glossary/queue-management
Category: Operations
Queue management is the process of organizing, prioritizing, and routing incoming support requests to ensure timely and efficient resolution.

## Reactive Support
URL: https://aicxstack.com/glossary/reactive-support
Category: Strategy
The traditional support model in which a team responds to customer-initiated contacts after a problem or question has already arisen.

## Reopen Rate
URL: https://aicxstack.com/glossary/reopen-rate
Category: Metrics
Reopen Rate is the percentage of resolved support tickets that a customer subsequently reopens because their issue was not fully resolved.

## Resolution Time
URL: https://aicxstack.com/glossary/resolution-time
Category: Metrics
The total elapsed time from when a support ticket is opened to when it is marked as fully resolved.

## Retrieval-Augmented Generation (RAG)
URL: https://aicxstack.com/glossary/retrieval-augmented-generation
Category: Technology
Retrieval-augmented generation (RAG) is a technique that grounds an LLM's responses in retrieved, authoritative source documents to improve accuracy and reduce hallucinations.

## Root Cause Analysis
URL: https://aicxstack.com/glossary/root-cause-analysis
Category: Operations
A structured process for identifying the underlying reason a problem occurred so it can be prevented from recurring.

## Round Robin Routing
URL: https://aicxstack.com/glossary/round-robin-routing
Category: Operations
A ticket assignment method that distributes incoming conversations to agents in a fixed, rotating sequence to balance workload evenly.

## Schedule Adherence
URL: https://aicxstack.com/glossary/schedule-adherence
Category: Metrics
Schedule Adherence is the percentage of time agents are available and working according to their assigned schedules, including start times, breaks, and assigned activities.

## Self-Service Portal
URL: https://aicxstack.com/glossary/self-service-portal
Category: Channels
A web-based hub where customers can independently find answers, manage their account, and resolve issues without contacting a support agent.

## Self-Service Rate
URL: https://aicxstack.com/glossary/self-service-rate
Category: Metrics
Self-Service Rate is the percentage of customer issues resolved through self-service channels — such as a knowledge base, FAQ, or chatbot — without involving a live agent.

## Sentiment Analysis
URL: https://aicxstack.com/glossary/sentiment-analysis
Category: Technology
Automated classification of text or speech as positive, negative, or neutral to gauge how customers feel at scale.

## Service Blueprint
URL: https://aicxstack.com/glossary/service-blueprint
Category: Operations
A service blueprint is a diagram that maps every step of a service process, showing customer actions, frontstage employee actions, and the backstage systems that support them.

## Service Level Agreement (SLA)
URL: https://aicxstack.com/glossary/service-level-agreement
Category: Metrics
A formal commitment between a support team and its customers (or internal stakeholders) defining the expected response and resolution timeframes for different request types.

## Service Level Objective (SLO)
URL: https://aicxstack.com/glossary/service-level-objective
Category: Strategy
An SLO is an internal performance target that defines the acceptable threshold for a specific support metric over a defined time period.

## Service Recovery
URL: https://aicxstack.com/glossary/service-recovery
Category: Operations
The actions a company takes to address a service failure and restore customer satisfaction after a negative experience.

## Shift-Left Strategy
URL: https://aicxstack.com/glossary/shift-left-strategy
Category: Operations
A shift-left strategy moves issue resolution closer to the customer by enabling self-service and frontline agents to solve problems that previously required escalation.

## Skills-Based Routing
URL: https://aicxstack.com/glossary/skills-based-routing
Category: Operations
An assignment method that matches incoming tickets to agents based on the specific skills or expertise required to resolve them.

## SLA Breach
URL: https://aicxstack.com/glossary/sla-breach
Category: Operations
An SLA breach occurs when a support team fails to meet a response or resolution time commitment defined in a service level agreement.

## Social Customer Service
URL: https://aicxstack.com/glossary/social-customer-service
Category: Channels
The practice of handling customer support requests and complaints through public or private social media channels such as X, Facebook, or Instagram.

## Speech Analytics
URL: https://aicxstack.com/glossary/speech-analytics
Category: Technology
Technology that automatically transcribes and analyzes recorded voice interactions to surface trends, compliance risks, and coaching opportunities.

## Subject Matter Expert (SME)
URL: https://aicxstack.com/glossary/subject-matter-expert
Category: Roles
An SME is a support professional with deep expertise in a specific product area, process, or technical domain who advises agents and handles complex escalations.

## Support Operations
URL: https://aicxstack.com/glossary/support-operations
Category: Roles
Support Operations is the function that manages the tools, processes, data, and workflows that enable a support team to run efficiently and scale effectively.

## Support Team Lead
URL: https://aicxstack.com/glossary/support-team-lead
Category: Roles
A support team lead supervises a group of agents, handles escalations, monitors queue health, and coaches team members toward performance targets.

## Technical Support
URL: https://aicxstack.com/glossary/technical-support
Category: Roles
A specialized support function that helps customers resolve product or system issues requiring technical knowledge or troubleshooting skills.

## Ticket
URL: https://aicxstack.com/glossary/ticket
Category: Operations
A recorded support request that tracks a customer issue from initial contact through to resolution within a help desk or CRM system.

## Ticket Deflection Rate
URL: https://aicxstack.com/glossary/ticket-deflection-rate
Category: Metrics
The percentage of potential support tickets avoided because customers resolved their issue through self-service or automated help.

## Ticket Routing
URL: https://aicxstack.com/glossary/ticket-routing
Category: Operations
The process of directing an incoming support ticket to the right agent, team, or queue based on defined rules or automation.

## Ticket Tagging
URL: https://aicxstack.com/glossary/ticket-tagging
Category: Operations
The practice of applying descriptive labels to support tickets to categorize them by issue type, product area, cause, or other attributes.

## Ticket Volume
URL: https://aicxstack.com/glossary/ticket-volume
Category: Metrics
Ticket Volume is the total number of support requests received within a defined time period, used to measure demand on a support team.

## Ticketing System
URL: https://aicxstack.com/glossary/ticketing-system
Category: Technology
Software that converts customer support requests into trackable tickets, centralizing communication and status throughout resolution.

## Tiered Support
URL: https://aicxstack.com/glossary/tiered-support
Category: Roles
Tiered support is a structured model that routes customer issues through escalating levels of expertise, from self-service and frontline agents up to specialists.

## Touchpoint
URL: https://aicxstack.com/glossary/touchpoint
Category: Operations
Any specific interaction or moment of contact between a customer and a company across any channel or stage of the journey.

## Triage
URL: https://aicxstack.com/glossary/triage
Category: Operations
The process of reviewing, categorizing, and prioritizing incoming support tickets to ensure the most urgent or impactful issues are addressed first.

## Unified Agent Desktop
URL: https://aicxstack.com/glossary/unified-agent-desktop
Category: Technology
A single interface that consolidates all tools, channels, and customer data an agent needs to handle support interactions without switching applications.

## Virtual Agent
URL: https://aicxstack.com/glossary/virtual-agent
Category: Technology
An AI-powered conversational interface that handles customer inquiries automatically, without requiring a live human agent.

## Voice of the Customer (VoC)
URL: https://aicxstack.com/glossary/voice-of-the-customer
Category: Operations
Voice of the Customer (VoC) is a research discipline that captures customers' expectations, preferences, and pain points to inform product and service decisions.

## Voice Support
URL: https://aicxstack.com/glossary/voice-support
Category: Channels
A customer support channel in which customers and agents communicate in real time over a phone or VoIP call.

## Workflow Automation
URL: https://aicxstack.com/glossary/workflow-automation
Category: Technology
The use of rules or AI logic to automatically route, tag, escalate, or update support tickets without requiring manual agent action.

## Workforce Management (WFM)
URL: https://aicxstack.com/glossary/workforce-management
Category: Roles
Workforce Management (WFM) is the practice of forecasting contact volume, scheduling agents, and tracking adherence to ensure the right staffing at the right times.